List of CSS HD 2.0 LMS Customers
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United States
Since 2010, our global team of researchers has been studying CSS HD 2.0 LMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSS HD 2.0 LMS for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSS HD 2.0 LMS for Loan Management include: State of Utah, a United States based Government organisation with 27985 employees and revenues of $21.00 billion, City of Los Angeles, a United States based Government organisation with 50000 employees and revenues of $18.19 billion, County of Santa Clara, a United States based Government organisation with 21000 employees and revenues of $6.50 billion and many others.
Contact us if you need a completed and verified list of companies using CSS HD 2.0 LMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSS HD 2.0 LMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of Los Angeles | Government | 50000 | $18.2B | United States | CSS Impact | CSS HD 2.0 LMS | Loan Management | 2019 | n/a | In 2019, the City of Los Angeles implemented CSS HD 2.0 LMS as a NextGen collections and finance platform for the Office of Finance, operating within the Loan Management category. The deployment went live on March 4, 2019, in the United States and focused on consolidating tax and legal collections across municipal revenue streams. The implementation leveraged the vendor solution referenced as CSS IMPACT! HD 2.0 Collections solution and was configured to centralize collections workflow automation, case management, and payment posting capabilities consistent with Loan Management functional patterns. Configuration emphasized automation of receivables processing and enhanced visibility across collection cases, aligning application modules with municipal revenue operations and legal collections workloads. Operational scope covered the City of Los Angeles Office of Finance, consolidating tax and legal collections into a centralized revenue operations platform and standardizing processes across municipal collection points. Governance adjustments established centralized collections workflows and operational visibility to support ongoing revenue administration, and vendor communications report that the rollout resulted in improved automation and visibility. | |
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County of Santa Clara | Government | 21000 | $6.5B | United States | CSS Impact | CSS HD 2.0 LMS | Loan Management | 2020 | n/a | In 2020, County of Santa Clara selected CSS HD 2.0 LMS for Loan Management to centralize collections workflows across public assistance and tax and collections programs. The selection targeted a cloud deployment and introduced AI-enabled digital engagement capabilities intended to improve constituent experience and revenue recovery. CSS HD 2.0 LMS was configured to support core Loan Management capabilities including account and case management, payment processing, automated digital outreach, and analytics-driven engagement. Configuration included consolidated account ledgers and workflow orchestration to standardize collections processes across benefit and tax case types. AI-enabled consumer engagement features were implemented to automate contact sequencing and personalize messaging. The implementation covered county finance, revenue, and public assistance departments within Santa Clara County, California, and was provisioned as a cloud-hosted platform for centralized operational access. Workflows were instrumented to unify tax collections and public-assistance collections processes, aligning operational case management and payment reconciliation. Consumer touchpoints were extended through the platform’s digital engagement modules to centralize outreach and self-service options. Selection occurred in 2020 with a formal launch of the HD 2.0 implementation in July 2023, and governance centralized collections oversight under county finance leadership. Process restructuring emphasized standardized collections workflows, centralized case governance, and digital-first engagement policies to drive consistent constituent handling. The deployment was positioned to centralize collections and introduce AI-enabled digital engagement with the stated aim of improving constituent experience and revenue recovery. | |
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State of Utah | Government | 27985 | $21.0B | United States | CSS Impact | CSS HD 2.0 LMS | Loan Management | 2021 | n/a | In 2021, the State of Utah selected CSS HD 2.0 LMS as its enterprise debt-collections platform to centralize receivables and deploy AI-driven digital collections across state agencies. The State of Utah implemented CSS HD 2.0 LMS, a Loan Management application, to consolidate finance and collections operations under a single platform for statewide revenue management functions. The deployment focused on establishing an enterprise debt-collections backbone that centralizes receivables data and exposes AI-driven digital collections capabilities to agency collectors and consumer-facing channels. Implementation scope covered finance and collections business functions across multiple state agencies in Utah, aiming to create a unified account ledger and consistent collections workflows. Configuration emphasis included a centralized receivables ledger, AI-driven digital communications and decisioning for collections prioritization, and automated workflow orchestration for payment arrangements and account segmentation. Standard reporting and audit capabilities were provisioned to support finance oversight and regulatory compliance, aligning with typical Loan Management functional requirements. Governance and rollout prioritized cross-agency standardization of collections processes, centralized configuration controls, and consolidated operational oversight to reduce fragmentation in receivables management. The program was intended to increase revenue management productivity and improve constituent service through more consistent, automated collections interactions. |
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