List of CTAPPS MSC Aria Call Center Customers
Kuala Lumpur, 55200,
Malaysia
Since 2010, our global team of researchers has been studying CTAPPS MSC Aria Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CTAPPS MSC Aria Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CTAPPS MSC Aria Call Center for Call Center include: Gakk Media Bangladesh, a Bangladesh based Media organisation with 100 employees and revenues of $5.0 million, Polaris Net, a Malaysia based Professional Services organisation with 10 employees and revenues of $2.0 million, FJT Communications Systems Malaysia, a Malaysia based Communications organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using CTAPPS MSC Aria Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FJT Communications Systems Malaysia | Communications | 25 | $2M | Malaysia | CTAPPS MSC | CTAPPS MSC Aria Call Center | Call Center | 2023 | n/a |
In 2023, FJT Communications Systems Malaysia implemented CTAPPS MSC Aria Call Center to automate inbound and outbound telephony, IVR and dialer workflows for customer service and CRM contact center operations. The CTAPPS MSC Aria Call Center deployment is categorized as Call Center and was scoped for operations in Malaysia, with explicit focus on improving call routing, reporting and agent productivity.
Implementation work centered on configuring IVR flows, dialer campaign logic and inbound routing rules mapped to contact center queues, leveraging the ARIA Call Centre System capabilities described on FJT's product page. Reporting and agent performance modules were configured to standardize queue level and agent level metrics and to enforce consistent call handling workflows. The deployment emphasizes telephony orchestration, session management and dialer automation as core functional capabilities of CTAPPS MSC Aria Call Center, and governance adjustments targeted routing policies and contact center process standardization to embed the new call handling and reporting workflows.
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Gakk Media Bangladesh | Media | 100 | $5M | Bangladesh | CTAPPS MSC | CTAPPS MSC Aria Call Center | Call Center | 2019 | n/a |
In 2019, Gakk Media Bangladesh implemented CTAPPS MSC Aria Call Center as a Call Center platform to enable telecom facing customer service and digital service delivery. Gakk Media is listed in CTAPPS ARIA testimonials and the deployment targeted contact center operations supporting carriers and telco value added services in Bangladesh.
The deployment leveraged CTAPPS MSC Aria Call Center Contact Center and Dialer capabilities, configured to interface with IVR and voice platforms to orchestrate inbound routing, automated dialing, and queue management. Implementation work extended into CRM and contact center workflows and telco VAS touchpoints, aligning voice session control with customer service case handling. Configuration emphasis included call routing logic, IVR script integration, and dialer campaign setup consistent with Call Center functional patterns.
Operational scope focused on customer service teams and carrier facing operations across Bangladesh, supporting service delivery to telecom clients and VAS partners. Governance adjustments consolidated call handling workflows and centralized ownership of IVR scripts and dialer campaigns to clarify operational runbooks. The deployment enabled more efficient IVR and call handling for carriers as the stated outcome.
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Polaris Net | Professional Services | 10 | $2M | Malaysia | CTAPPS MSC | CTAPPS MSC Aria Call Center | Call Center | 2021 | n/a |
In 2021 Polaris Net implemented CTAPPS MSC Aria Call Center to support customer engagement and contact-center integration, deploying the solution within the Call Center application category to address CRM and contact-center processes. The engagement is documented in a CTAPPS MSC testimonial and is positioned as an integration partnership focused on improving contact handling in the Malaysia region.
The implementation centered on CTAPPS MSC Aria Call Center functional modules, with usage inferred from the ARIA Contact Center and Dialer capabilities listed in the testimonial. Configuration work emphasized contact routing, agent desktop workflows, queue management, and outbound dialing campaign orchestration, aligning with standard Call Center operational capabilities for small professional services firms.
Integrations targeted CRM and contact-center process continuity, synchronizing interaction records and agent activities with customer data to create a unified contact handling workflow. Operational coverage was concentrated on customer engagement functions and front office support in Malaysia, where agents and small team owners managed inbound and outbound communications through the Aria platform.
Governance and rollout were executed as an integration partnership, with phased deployment of contact handling workflows and agent process changes to embed the ARIA Contact Center and Dialer modules. The testimonial describes improved contact handling and agent efficiency as outcomes of the implementation, reflecting the programmatic alignment of CTAPPS MSC Aria Call Center with Polaris Net business functions.
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