List of Customerly Customers
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Since 2010, our global team of researchers has been studying Customerly customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Customerly for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Customerly for Chatbots and Conversational AI include: Aurea, a United States based Professional Services organisation with 2000 employees and revenues of $705.0 million, Dertour Romania, a Romania based Leisure and Hospitality organisation with 321 employees and revenues of $163.0 million, OBI Services, a Philippines based Professional Services organisation with 200 employees and revenues of $20.0 million, Clientify, a United States based Professional Services organisation with 100 employees and revenues of $10.0 million, Statewide Central Station, a United States based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Customerly, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Customerly customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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2talk | Communications | 25 | $10M | United States | Customerly | Customerly | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 2talk implemented Customerly on its website to introduce Chatbots and Conversational AI capabilities for customer engagement and lead capture. The deployment leverages Customerly as a cloud hosted conversational widget embedded in public site pages, providing real time visitor interaction and asynchronous messaging for web traffic. Configuration emphasized conversational workflows, canned responses, automated lead capture forms, and routing rules consistent with typical Customerly functionality, with the application configured to surface contextual prompts and collect contact qualification data. Operational coverage is concentrated on customer support and sales qualification functions, with administrative controls and role based access configured for support and commercial users, and governance focused on message templates, escalation rules, and inbox ownership to align chat handling with existing support workflows.
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AfterClass | Government | 10 | $2M | Singapore | Customerly | Customerly | Chatbots and Conversational AI | 2021 | n/a |
In 2021, AfterClass implemented Customerly. The deployment placed Customerly on AfterClass's public website as a SaaS-hosted conversational interface, using an embedded chat widget to handle real-time messaging and asynchronous inbox management. This configuration situates Customerly within the Chatbots and Conversational AI category for a Singapore-based, 10-employee organization in the Government sector.
Functional implementation focused on site-wide live chat, automated conversational flows and canned responses typical of conversational AI, and a unified message inbox for handling enquiries and follow-ups. Operational scope was limited to web-based customer engagement and support workflows, impacting customer support and user engagement functions, with configuration and message templates managed internally by AfterClass staff. Rollout details were lightweight, consisting of script embedding and widget configuration on the corporate website, without named third-party system integrations or external implementation partners.
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AlertFind | Professional Services | 75 | $7M | United States | Customerly | Customerly | Chatbots and Conversational AI | 2020 | n/a |
In 2020, AlertFind implemented Customerly on its website, deploying the solution as its Chatbots and Conversational AI channel for digital customer engagement. AlertFind is a United States based professional services firm of about 75 employees and embedded the Customerly chat interface into public site touchpoints to centralize conversational interactions.
The implementation emphasized a web widget deployment and conversational workflow configuration, leveraging Customerly to provide automated responses, lead capture forms, and guided conversation paths consistent with Chatbots and Conversational AI capabilities. Configuration work included authoring message flows and knowledge base content to power automated replies, plus escalation rules to route conversations to human agents when automated handling reached defined thresholds.
Operational ownership and governance were aligned to customer support and marketing functions, which managed conversational scripts, response templates, and ongoing moderation. Routine processes were established for reviewing conversation analytics and updating flows to maintain coverage across support inquiries, sales leads, and onboarding entry points exposed on the website.
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Manufacturing | 10 | $1M | United States | Customerly | Customerly | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 10 | $2M | Vietnam | Customerly | Customerly | Chatbots and Conversational AI | 2023 | n/a |
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Professional Services | 45 | $4M | United Kingdom | Customerly | Customerly | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 43 | $2M | Portugal | Customerly | Customerly | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 10 | $2M | Singapore | Customerly | Customerly | Chatbots and Conversational AI | 2023 | n/a |
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Professional Services | 2000 | $705M | United States | Customerly | Customerly | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 18 | $2M | United States | Customerly | Customerly | Chatbots and Conversational AI | 2020 | n/a |
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Buyer Intent: Companies Evaluating Customerly
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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