List of CustomerSure Customers
Newcastle-Upon-Tyne, NE4 8AW,
United Kingdom
Since 2010, our global team of researchers has been studying CustomerSure customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CustomerSure for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CustomerSure for Customer Experience include: Barchester Healthcare Homes, a United Kingdom based Healthcare organisation with 15329 employees and revenues of $857.9 million, Covea Insurance United Kingdom, a United Kingdom based Insurance organisation with 1060 employees and revenues of $808.0 million, Evans & Partners, a Australia based Professional Services organisation with 300 employees and revenues of $50.0 million, Gb Group PLC, a Australia based Professional Services organisation with 100 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using CustomerSure, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CustomerSure customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barchester Healthcare Homes | Healthcare | 15329 | $858M | United Kingdom | CustomerSure | CustomerSure | Customer Experience | 2020 | n/a |
In 2020, Barchester Healthcare Homes deployed CustomerSure across its UK care homes to capture resident, family and patient feedback in real time. The rollout centralized voice of the customer activity under a Customer Experience program and made site level feedback results available for immediate local action.
CustomerSure was configured to deliver feedback capture workflows, real time reporting dashboards and site level scorecards, enabling operational staff and managers to review results at the point of care. The implementation advanced the organisation's VoC capabilities by moving from a pilot to full deployment and standardising survey collection and reporting workflows.
Results were surfaced to care home managers and quality teams and embedded into daily care governance and quality assurance processes. The deployment covered resident, family and patient feedback streams across the United Kingdom and supported the generation of evidence for regulatory review.
The UK care sector VoC programme moved from pilot to full deployment despite COVID related delays, and CustomerSure produced evidence used with regulators while driving year on year quality improvements. The programme contributed to the organisation achieving its highest ever quality ratings and established a repeatable feedback to action governance model at site level.
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Covea Insurance United Kingdom | Insurance | 1060 | $808M | United Kingdom | CustomerSure | CustomerSure | Customer Experience | 2022 | n/a |
In 2022, Covea Insurance United Kingdom implemented CustomerSure to make its Voice of the Customer programme more agile and increase engagement across customer and broker partner interactions. The deployment focused on Halifax and wider UK operations, prioritizing targeted surveys and A/B testing to refine outreach and survey design. CustomerSure was applied as a Customer Experience platform to drive faster, iterative insights into customer journeys.
The implementation centered on targeted survey campaigns and systematic A/B testing within CustomerSure to improve response rates from both retail customers and broker partners. The configuration captured verbatim feedback for use in internal recognition and qualitative analysis, and it supported iterative survey adjustments to optimize participation. Functional capabilities deployed include VoC orchestration, survey experimentation, and qualitative comment capture to inform journey-level diagnostics.
Operational scope included Covea Insurance United Kingdom’s customer-facing teams and broker engagement channels in its Halifax/UK footprint, aligning feedback loops with customer service and distribution functions. Governance changes emphasized rapid insight-to-action workflows, enabling local teams to prioritize and implement improvements based on CustomerSure feedback. The CX deployment increased response rates, supplied actionable verbatim commentary for internal recognition, and enabled faster, insight-driven improvements across defined customer journeys.
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Evans & Partners | Professional Services | 300 | $50M | Australia | CustomerSure | CustomerSure | Customer Experience | 2015 | n/a |
In 2015, Evans & Partners implemented CustomerSure to support its Customer Experience efforts. The deployment positioned CustomerSure on the public website to capture client feedback from advisory and client service interactions, establishing an online feedback channel tied directly to client touchpoints.
CustomerSure was configured to deliver survey and feedback capture workflows consistent with Customer Experience platforms, using embedded web widgets and survey links to collect qualitative and quantitative responses. Configuration work included mapping survey flows to client engagement stages and enabling centralized feedback capture and case creation inside the CustomerSure application for follow up by client-facing teams.
Operational scope focused on client-facing advisory teams and online client interactions across the firm, with governance established for survey templates, response ownership, and escalation workflows. Evans & Partners uses CustomerSure on their website to maintain an ongoing client feedback loop, positioning Evans & Partners CustomerSure Customer Experience to inform service-level response and client communication processes.
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Professional Services | 100 | $16M | Australia | CustomerSure | CustomerSure | Customer Experience | 2018 | n/a |
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Buyer Intent: Companies Evaluating CustomerSure
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