List of Customerville CX Platform Customers
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Since 2010, our global team of researchers has been studying Customerville CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Customerville CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Customerville CX Platform for Customer Experience include: Merck, a United States based Life Sciences organisation with 73000 employees and revenues of $64.17 billion, Proximus Telecom, a Belgium based Communications organisation with 11532 employees and revenues of $6.07 billion, Rich Products, a United States based Consumer Packaged Goods organisation with 13000 employees and revenues of $5.80 billion, Deckers, a United States based Retail organisation with 5500 employees and revenues of $4.99 billion, Pearson, a United Kingdom based Professional Services organisation with 20438 employees and revenues of $4.80 billion and many others.
Contact us if you need a completed and verified list of companies using Customerville CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Customerville CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Deckers | Retail | 5500 | $5.0B | United States | IFS | Customerville CX Platform | Customer Experience | 2016 | n/a | In 2016, Deckers implemented the Customerville CX Platform to centralize customer feedback and measurement as part of a Customer Experience program. Deckers is a United States retail company with approximately 5,500 employees, and the initial deployment was scoped to capture post-purchase and engagement feedback across its digital channels and direct customer interactions. The Customerville CX Platform implementation concentrated on feedback collection and survey orchestration, Net Promoter Score measurement, structured qualitative comment capture, and analytics dashboarding. Configuration work emphasized survey flows, response routing, segmentation filters, and configurable dashboards to surface trends for business stakeholders. Operational coverage extended to product, marketing, and customer service functions, with the Customerville CX Platform serving as a centralized CX layer that fed structured feedback into internal prioritization and response workflows. The deployment supported closed loop feedback handling and provided standardized feedback taxonomies to enable cross-functional use of customer insights. Governance for the implementation established CX program ownership, configuration governance for survey and dashboard changes, and training for service and marketing teams to operationalize feedback. Rollout was managed in phases by channel and included recurring review cycles to refine survey instruments and operational workflows. | |
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Merck | Life Sciences | 73000 | $64.2B | United States | IFS | Customerville CX Platform | Customer Experience | 2017 | n/a | In 2017, Merck implemented the Customerville CX Platform as a Customer Experience application to centralize feedback capture and structured customer insight workflows. The Customerville CX Platform implementation focused on survey orchestration, feedback collection, journey mapping, and qualitative insight capture, aligning with Customer Experience functional terminology and processes. The deployment emphasized instrumentation for voice of customer and experience research to feed downstream analysis and experience design activities. Operational usage concentrated on enabling marketing, product, and customer insights teams to collect and operationalize survey and qualitative feedback through the Customerville CX Platform. Architecture and configuration work emphasized a centralized CX data and workflow layer to standardize feedback collection and reporting across use cases, consistent with Customer Experience category practices. Governance implications center on CX program ownership and analytics-driven decision workflows to integrate captured insights into ongoing experience improvement efforts. | |
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Pearson | Professional Services | 20438 | $4.8B | United Kingdom | IFS | Customerville CX Platform | Customer Experience | 2022 | n/a | In 2022, Pearson implemented the IFS Customerville CX Platform as a Customer Experience application to streamline student feedback and enrollment touchpoints. The deployment was positioned to capture real-time student concerns and route them into operational workflows across student services and enrollment teams. The IFS Customerville CX Platform implementation focused on feedback capture, case orchestration, and automated alerting to enable immediate response to student concerns, consistent with Customer Experience functional workflows. Configuration work prioritized forms, event-triggered workflows, and escalation rules to surface enrolment barriers promptly to operational owners. Operational scope centered on student services and enrollment operations, with the Customerville CX Platform used to detect and address enrollment friction points before they escalated. Governance adjustments established centralized intake and routing rules to ensure timely handling of reported issues and clear operational ownership for remediation. Reported outcomes include immediate response to student concerns, the ability to address enrolment barriers promptly, and avoidance of potential enrolment revenue loss as noted by Pearson. The IFS Customerville CX Platform serves as a Customer Experience layer linking student feedback to operational remediation and enrolment process improvement. | |
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Insurance | 3200 | $3.4B | United States | IFS | Customerville CX Platform | Customer Experience | 2018 | n/a |
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Communications | 11532 | $6.1B | Belgium | IFS | Customerville CX Platform | Customer Experience | 2023 | n/a |
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Consumer Packaged Goods | 13000 | $5.8B | United States | IFS | Customerville CX Platform | Customer Experience | 2017 | n/a |
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Professional Services | 214 | $67M | United States | IFS | Customerville CX Platform | Customer Experience | 2017 | n/a |
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Buyer Intent: Companies Evaluating Customerville CX Platform
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