List of Customerville CX Platform Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, 583 30,
Sweden
Linkoping, 583 30,
Sweden
46 13460 3600
Professional Services
7000
$1.7B
Since 2010, our global team of researchers has been studying Customerville CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Customerville CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Customerville CX Platform for Customer Experience include: Merck, a United States based Life Sciences organisation with 73000 employees and revenues of $64.17 billion, Proximus Telecom, a Belgium based Communications organisation with 11532 employees and revenues of $6.07 billion, Rich Products, a United States based Consumer Packaged Goods organisation with 13000 employees and revenues of $5.80 billion, Deckers, a United States based Retail organisation with 5500 employees and revenues of $4.99 billion, Pearson, a United Kingdom based Professional Services organisation with 20438 employees and revenues of $4.80 billion and many others.
Contact us if you need a completed and verified list of companies using Customerville CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Customerville CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deckers | Retail | 5500 | $5.0B | United States | IFS | Customerville CX Platform | Customer Experience | 2016 | n/a |
In 2016, Deckers implemented the Customerville CX Platform to centralize customer feedback and measurement as part of a Customer Experience program. Deckers is a United States retail company with approximately 5,500 employees, and the initial deployment was scoped to capture post-purchase and engagement feedback across its digital channels and direct customer interactions.
The Customerville CX Platform implementation concentrated on feedback collection and survey orchestration, Net Promoter Score measurement, structured qualitative comment capture, and analytics dashboarding. Configuration work emphasized survey flows, response routing, segmentation filters, and configurable dashboards to surface trends for business stakeholders.
Operational coverage extended to product, marketing, and customer service functions, with the Customerville CX Platform serving as a centralized CX layer that fed structured feedback into internal prioritization and response workflows. The deployment supported closed loop feedback handling and provided standardized feedback taxonomies to enable cross-functional use of customer insights.
Governance for the implementation established CX program ownership, configuration governance for survey and dashboard changes, and training for service and marketing teams to operationalize feedback. Rollout was managed in phases by channel and included recurring review cycles to refine survey instruments and operational workflows.
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Merck | Life Sciences | 73000 | $64.2B | United States | IFS | Customerville CX Platform | Customer Experience | 2017 | n/a |
In 2017, Merck implemented the Customerville CX Platform as a Customer Experience application to centralize feedback capture and structured customer insight workflows. The Customerville CX Platform implementation focused on survey orchestration, feedback collection, journey mapping, and qualitative insight capture, aligning with Customer Experience functional terminology and processes. The deployment emphasized instrumentation for voice of customer and experience research to feed downstream analysis and experience design activities.
Operational usage concentrated on enabling marketing, product, and customer insights teams to collect and operationalize survey and qualitative feedback through the Customerville CX Platform. Architecture and configuration work emphasized a centralized CX data and workflow layer to standardize feedback collection and reporting across use cases, consistent with Customer Experience category practices. Governance implications center on CX program ownership and analytics-driven decision workflows to integrate captured insights into ongoing experience improvement efforts.
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Pearson | Professional Services | 20438 | $4.8B | United Kingdom | IFS | Customerville CX Platform | Customer Experience | 2022 | n/a |
In 2022, Pearson implemented the IFS Customerville CX Platform as a Customer Experience application to streamline student feedback and enrollment touchpoints. The deployment was positioned to capture real-time student concerns and route them into operational workflows across student services and enrollment teams.
The IFS Customerville CX Platform implementation focused on feedback capture, case orchestration, and automated alerting to enable immediate response to student concerns, consistent with Customer Experience functional workflows. Configuration work prioritized forms, event-triggered workflows, and escalation rules to surface enrolment barriers promptly to operational owners.
Operational scope centered on student services and enrollment operations, with the Customerville CX Platform used to detect and address enrollment friction points before they escalated. Governance adjustments established centralized intake and routing rules to ensure timely handling of reported issues and clear operational ownership for remediation.
Reported outcomes include immediate response to student concerns, the ability to address enrolment barriers promptly, and avoidance of potential enrolment revenue loss as noted by Pearson. The IFS Customerville CX Platform serves as a Customer Experience layer linking student feedback to operational remediation and enrolment process improvement.
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Premera Blue Cross | Insurance | 3200 | $3.4B | United States | IFS | Customerville CX Platform | Customer Experience | 2018 | n/a |
In 2018 Premera Blue Cross implemented the Customerville CX Platform in the Customer Experience category, deploying a customer feedback feature branded internally as Premera Listens. The work to build the feature required six months of development in collaboration with Seattle customer service feedback provider Customerville, and the full application name Customerville CX Platform was used throughout the effort.
Deployment and governance were deliberately lightweight, driven by a small, self-sufficient two pizza team inside Premera that oversaw development and delivery. Kopf estimates the dedicated team structure cut delivery time by roughly half, reflecting a governance model that prioritized rapid iteration, direct customer feedback loops, and minimal resource overhead.
Functionally the implementation focused on feedback capture and analysis capabilities common to Customer Experience platforms, ingesting customer service input to inform product and portal design decisions. The initiative was positioned to influence customer service workflows and digital experience design, notably the find your doctor portal, with Kopf suggesting such feedback could enable more navigable and personalized experiences based on individual health needs and history.
Operational scope remained internal to Premera Blue Cross customer service and digital teams, and Premera Listens was described as not consuming substantial resources, though no financial or user-scale figures were disclosed. The implementation illustrates a compact, partner-augmented approach to Customer Experience tooling, combining the Customerville CX Platform with a small, empowered delivery team to accelerate feedback-driven improvements.
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Proximus Telecom | Communications | 11532 | $6.1B | Belgium | IFS | Customerville CX Platform | Customer Experience | 2023 | n/a |
In 2023, Proximus Telecom implemented the Customerville CX Platform for Customer Experience, leveraging IFS Cloud capabilities to accelerate performance and quality improvements. The initiative was positioned to improve both customer and employee experience and to increase operational efficiency across the communications operator.
Configuration work focused on Customer Experience functional capabilities, including customer service orchestration, case management, self service portals, automated workflow engines and performance monitoring. The Customerville CX Platform was configured to capture customer journey touchpoints and to present consolidated customer context to agents for faster issue resolution and consistent handling.
The implementation targeted customer facing operations and internal employee workflows, impacting customer service, operations and IT teams across Proximus Telecom. The solution design emphasized consolidation of customer interactions and automation of service processes to support wider adoption and quality improvements.
Governance centered on process standardization and quality monitoring to ensure adoption and sustainable operation, aligned with Proximus investment in performance and quality. Implementing IFS Cloud allowed Proximus Telecom to better support its operational needs and achieve improved operational efficiency while enhancing employee and customer experience through higher levels of automation.
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Consumer Packaged Goods | 13000 | $5.8B | United States | IFS | Customerville CX Platform | Customer Experience | 2017 | n/a |
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Professional Services | 214 | $67M | United States | IFS | Customerville CX Platform | Customer Experience | 2017 | n/a |
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Buyer Intent: Companies Evaluating Customerville CX Platform
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Customerville CX Platform Coverage
Customerville CX Platform is a Customer Experience solution from IFS.
Companies worldwide use Customerville CX Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Merck, Proximus Telecom, Rich Products, Deckers and Pearson are recorded users of
Customerville CX Platform for Customer Experience.
Companies using Customerville CX Platform are most concentrated in Life Sciences, Communications and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Customerville CX Platform are most concentrated in United States, Belgium and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Customerville CX Platform across Americas, EMEA, and APAC.
Companies using Customerville CX Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 28.57%, and global enterprises with 10,000+ employees - 57.14%.
Customers of Customerville CX Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Customerville CX Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.