List of Debtrak Debt Collection Software System Customers
Walsh Bay, 2000, NSW,
Australia
Since 2010, our global team of researchers has been studying Debtrak Debt Collection Software System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Debtrak Debt Collection Software System for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Debtrak Debt Collection Software System for Debt Collection and Recovery include: QBE Insurance, a Australia based Insurance organisation with 13500 employees and revenues of $18.75 billion, Department of Communities and Justice of New South Wales, a Australia based Government organisation with 24000 employees and revenues of $11.08 billion, Revenue NSW, a Australia based Government organisation with 2500 employees and revenues of $650.0 million, Attorney-Generals Department, a Australia based Government organisation with 750 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Debtrak Debt Collection Software System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Attorney-Generals Department | Government | 750 | $250M | Australia | Debtrak | Debtrak Debt Collection Software System | Debt Collection and Recovery | 2023 | n/a |
In 2023, the Attorney-General's Department implemented Debtrak Debt Collection Software System. The Debtrak Debt Collection Software System, categorized as Debt Collection and Recovery, centralizes state-level debt recovery and case management for fiscal collections across South Australia.
Deployment is described as a department-level centralization of collections operations that automates government debt recovery and case management workflows. Implementation uses Debtrak modules aligned to debt recovery and collections workflows, case management, and payment integrations to standardize intake, escalation and case tracking across recovery teams.
Operational coverage is focused on state fiscal collections in South Australia, supporting the Attorney-General's Department revenue recovery units and related business functions for accounts receivable and enforcement case handling. Integrations inferred from the vendor feature set include payment channel connectivity and links to internal financial records to reconcile recoveries and capture payment status for cases.
Governance changes emphasized include standardized collections workflows, case-level audit trails and configurable compliance controls to meet government regulatory requirements. The deployment is reported to improve operational efficiency and compliance for state-level recovery activities, aligning collection process automation with departmental case management and oversight.
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Department of Communities and Justice of New South Wales | Government | 24000 | $11.1B | Australia | Debtrak | Debtrak Debt Collection Software System | Debt Collection and Recovery | 2022 | n/a |
In 2022, the Department of Communities and Justice of New South Wales deployed Debtrak Debt Collection Software System to manage accounts receivable, fines and revenue recovery workflows across the agency. The Debtrak Debt Collection Software System, categorized as Debt Collection and Recovery, provides automated communications, payment portals and centralised case visibility to support distributed recovery operations across NSW. Deployment scope covers departmental revenue and fines units and embeds the application into existing collections workflows.
Configuration emphasis aligns with common Debt Collection and Recovery capabilities, with inferred module usage for collections management, payment allocation and reporting based on Debtrak's government client positioning. Functional capabilities implemented include automated debtor communications, online payment portal processing, central case management and allocation rules for payments and receipts. Operational coverage spans accounts receivable, fines management and revenue recovery teams across the Department, with governance focused on centralised case visibility and workflow orchestration to standardise recovery processes using the Debtrak Debt Collection Software System.
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QBE Insurance | Insurance | 13500 | $18.7B | Australia | Debtrak | Debtrak Debt Collection Software System | Debt Collection and Recovery | 2020 | n/a |
In 2020 QBE Australia implemented the Debtrak Debt Collection Software System to support Debt Collection and Recovery for insurance receivables and recovery processes across the Australia region. Debtrak cites QBE as a long term client using the platform to automate collection workflows and improve operational excellence within insurance receivables and recovery operations.
The deployment emphasized automation of collection workflows and configurable client charging, with vendor commentary indicating support for agent productivity and customised client charging. Based on the vendor testimonial, the Debtrak Debt Collection Software System implementation is inferred to include centralized case management, workflow orchestration, configurable charging rules, task automation for collector agents, and operational dashboards consistent with Debt Collection and Recovery applications.
Operational scope covered collections and recovery teams within QBE Australia, impacting business functions such as claims recoveries, accounts receivable, and finance. Governance adjustments accompanied the rollout, focusing on standardizing collection procedures and configuring client charging models to align operational workflows with insurer billing requirements, and the vendor reported outcomes include automated workflows, improved operational excellence, enhanced agent productivity, and support for customised client charging.
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Government | 2500 | $650M | Australia | Debtrak | Debtrak Debt Collection Software System | Debt Collection and Recovery | 2017 | n/a |
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Buyer Intent: Companies Evaluating Debtrak Debt Collection Software System
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