List of Decisions IPA Platform Customers
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Since 2010, our global team of researchers has been studying Decisions IPA Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Decisions IPA Platform for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Decisions IPA Platform for Intelligent Process Automation include: MidFirst Bank, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $1.50 billion, New Ocean, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million, Ek Health Services, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Decisions IPA Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ek Health Services | Professional Services | 10 | $1M | United States | Decisions | Decisions IPA Platform | Intelligent Process Automation | 2020 | n/a | In 2020, Ek Health Services implemented Decisions IPA Platform to modernize workers' compensation billing across its managed care operations in the United States. The deployment targeted automation of state-level billing rules and completed client migration workstreams, reaching 95% of billing volume automated by May 2021, as reported in the vendor case study. This implementation uses Decisions IPA Platform within the Intelligent Process Automation category to centralize billing logic and adjudication workflows for workers' compensation claims. The technical footprint centered on Decisions' rules engine and workflow modules, configured to author and execute state-specific billing rules, adjudication decision flows, and exception routing. Configuration work included encoding regulatory variations into rule sets and orchestrating end-to-end billing sequences, enabling programmatic adjudication and automated invoice generation where rule conditions were met. The vendor case narrative describes Decisions powering a Billtelligent-style billing platform and supporting migration workstreams that moved clients onto the new automated processing path. Operational coverage focused on Ek Health Services' managed care billing and adjudication functions, with the platform applied across state-level use cases in the United States. Governance and process changes accompanied the rollout, consolidating rule authoring into a central decision repository and shifting adjudication controls into configurable workflow steps to reduce manual intervention. The implementation narrative emphasizes system-level automation outcomes, specifically the milestone of automating 95% of billing volume by May 2021, without additional third-party integrations or cost details disclosed. | |
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MidFirst Bank | Banking and Financial Services | 3000 | $1.5B | United States | Decisions | Decisions IPA Platform | Intelligent Process Automation | 2024 | n/a | In 2024 MidFirst Bank deployed the Decisions IPA Platform to operationalize Intelligent Process Automation for its lending operations. The implementation targets lending and loan origination workflows in the United States, with an explicit focus on accelerating product launches and improving regulatory responsiveness cited in the vendor profile. The Decisions IPA Platform configuration emphasizes decision modeling and workflow orchestration, combining business rules, case management style process automation, and document generation capabilities typical of Intelligent Process Automation. The platform was used to codify lending logic and automate repeatable tasks across product configuration and loan processing, with Decisions IPA Platform serving as the central automation layer. Operational coverage centers on lending operations, product and portfolio teams, and compliance functions, aligning process automation with loan lifecycle activities and product launch pipelines. Deployment appears structured to provide reusable process templates and configurable business rules to reduce technology burden on engineering teams while streamlining change for regulatory responses. Governance practices inferred from the implementation profile include business rule ownership residing with lending and compliance stakeholders, and an automation change control pipeline to manage updates to loan origination workflows. The vendor profile explicitly notes outcomes of faster product launches and a reduced technology burden following the Decisions IPA Platform deployment. | |
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New Ocean | Professional Services | 20 | $2M | United States | Decisions | Decisions IPA Platform | Intelligent Process Automation | 2020 | n/a | In 2020, New Ocean implemented the Decisions IPA Platform as the core of its Insight Engine. The Decisions IPA Platform was applied within Intelligent Process Automation to centralize rules processing and orchestration for the company’s health programs. The implementation used the Decisions rules engine to process health data feeds, consolidate job scheduling, and power rules-driven messaging and rewards workflows for chronic-condition and wellness programs. Modules described in the vendor case blog include rules processing, job scheduling, and messaging orchestration, configured to evaluate program logic and trigger reward and communication actions. Operational coverage focused on United States chronic-condition and wellness program administration, with the platform ingesting health data feeds and centralizing decision logic and job schedules. The vendor blog documents improved ecosystem simplicity, consolidation of job scheduling, and faster processing after Decisions was adopted in 2020, indicating a move to centralized governance and orchestration at the application layer. |
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