List of DefyIT 4U CRM Customers
Sao Paulo, 01231-000, SP,
Brazil
Since 2010, our global team of researchers has been studying DefyIT 4U CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DefyIT 4U CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DefyIT 4U CRM for CRM include: Banco Pan, a Brazil based Banking and Financial Services organisation with 3500 employees and revenues of $1.87 billion, Alphavox, a Brazil based Communications organisation with 1200 employees and revenues of $300.0 million, Embraseg, a Brazil based Professional Services organisation with 170 employees and revenues of $32.0 million and many others.
Contact us if you need a completed and verified list of companies using DefyIT 4U CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DefyIT 4U CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alphavox | Communications | 1200 | $300M | Brazil | DefyIT | DefyIT 4U CRM | CRM | 2018 | n/a |
In 2018, Alphavox implemented DefyIT 4U CRM to stabilize customer service SAC and telemarketing operations. DefyIT 4U CRM is listed in vendor materials as Alphavox's CRM provider, and public-facing testimonials and partner logos are the primary sources documenting the engagement.
The implementation emphasis is consistent with CRM category capabilities, with observable focus on contact center case management, outbound campaign and list management, and agent-facing consoles for SAC and telemarketing workflows. Module usage is inferred from vendor statements to include CTI and workforce management style integrations and agent routing, however those integrations are not detailed in customer-published materials.
Vendor testimonials accompanying the deployment explicitly cite faster implementations and reliable support during rollout, and vendor communications position DefyIT 4U CRM as the operational platform for Alphavox's SAC and telemarketing activities across Brazil. Public disclosures do not provide detailed governance models, technical architecture diagrams, or quantified outcomes beyond vendor statements, limiting visibility into configuration specifics and enterprise governance.
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Banco Pan | Banking and Financial Services | 3500 | $1.9B | Brazil | DefyIT | DefyIT 4U CRM | CRM | 2019 | n/a |
In 2019 Banco PAN appears on DefyIT's public customer list and is likely to have implemented DefyIT 4U CRM as a CRM deployment focused on customer service and telephony channels in Brazil. The 2019 timing is an estimate derived from vendor materials rather than a public case study, therefore dates and module scope are inferred from the supplier's published customer references.
The DefyIT 4U CRM implementation is oriented around CTI integration and reporting capabilities, and it aligns with standard CRM functional workflows such as case management, contact routing, and an agent desktop to support contact center operations. Configuration signals point to telephony channel connectors and call metadata capture for consolidated reporting and dashboarding, reflecting CRM operational terminology and capabilities.
Integrations appear to concentrate on telephony and CTI systems to enable call control and data enrichment at the point of service, supporting Banco PAN customer service and contact center functions within Brazil. Rollout governance, implementation partner details, and precise module activation are not publicly documented, the vendor listing is the primary signal for this implementation and the observed scope is presented as an informed estimate rather than a confirmed case study.
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Embraseg | Professional Services | 170 | $32M | Brazil | DefyIT | DefyIT 4U CRM | CRM | 2017 | n/a |
In 2017, Embraseg deployed DefyIT 4U CRM to support multichannel contact-center and telesales operations in Brazil. The deployment positioned DefyIT 4U CRM as the operational CRM for active and receptive campaign operations, with explicit emphasis on campaign management and operational reporting to improve operational agility as described in the vendor testimonial.
The implementation used modules inferred from the vendor product descriptions, including active campaign dialing and receptive inbound handling, campaign configuration and scheduling, and reporting and analytics for contact-center performance. Operational capabilities implemented aligned with CRM category expectations, including dialer orchestration, agent desktop workflows, multichannel contact routing and contact list management, consistent with DefyIT 4U CRM for active and receptive operations.
Operational scope covered Embraseg’s telesales and contact-center teams across Brazil, impacting sales, customer engagement and campaign management business functions and centralizing campaign control and reporting processes. Governance and rollout emphasis focused on standardized campaign configuration, reporting cadence and agent workflow standardization, reflecting the operational changes reported in the vendor source for DefyIT 4U CRM.
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