List of Deskpro CRM Customers
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Since 2010, our global team of researchers has been studying Deskpro CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Deskpro CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Deskpro CRM for CRM include: Booker United Kingdom, a United Kingdom based Distribution organisation with 15000 employees and revenues of $11.53 billion, Frosch, a United States based Professional Services organisation with 1800 employees and revenues of $300.0 million, Impelsys, a United States based Professional Services organisation with 930 employees and revenues of $190.0 million, Laboratory Testing Inc., a United States based Manufacturing organisation with 150 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Deskpro CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Deskpro CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Booker United Kingdom | Distribution | 15000 | $11.5B | United Kingdom | Deskpro | Deskpro CRM | CRM | 2016 | n/a |
In 2016, Booker United Kingdom implemented Deskpro CRM. The on-site deployment targeted Customer Service, Delivery Support, Business Consultants BCs, National Accounts support, and central fleet activities to centralize customer interaction handling and case tracking.
Deskpro CRM was configured to provide core CRM capabilities including ticketing and case management, SLA tracking, and operational reporting. The implementation included custom workflows for ticket escalation and SLA breach alerts, plus configuration of reporting views used to analyse SLA performance between BCs and support centres.
The Deskpro CRM rollout operated alongside existing delivery planning processes using DPS and alongside vehicle tracking and repair booking activities, rather than replacing those systems. Operational coverage emphasized Customer Service teams, Delivery Support, BCs and the central fleet team, with data capture and reporting flows aligned to those business functions.
Governance centered on a structured training and rollout program, employee training was delivered to the Customer Service Team, Delivery Support and BCs, and process owners were established to manage SLA reporting and case ownership. The project was successfully executed and used for day to day complaint resolution and SLA monitoring across support centres.
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Frosch | Professional Services | 1800 | $300M | United States | Deskpro | Deskpro CRM | CRM | 2019 | n/a |
In 2019, Frosch deployed Deskpro CRM in a self hosted architecture to centralize customer support workflows that had previously been managed through shared Outlook inboxes. The deployment targeted Frosch's US and EMEA operations and focused on customer service and account management teams.
Deskpro CRM was configured to leverage ticketing, automated routing and SLA enforcement, with hundreds of automated triggers implemented to triage, escalate and route inbound customer requests. Configuration work included agent queues, SLA timers, escalation rules and templated workflows aligned with CRM case management and service desk operations.
The implementation concentrated on internal ticket orchestration and automation within the self hosted Deskpro CRM environment. Operational coverage encompassed centralized support desks across the US and EMEA, converting inbox based interactions into ticket workflows and consolidated queues.
Governance changes established formal SLA policies, routing governance and defined workflow ownership to support consistent service levels and cross region visibility. According to the source case study, the deployment delivered substantial staff time savings and improved visibility for support operations.
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Impelsys | Professional Services | 930 | $190M | United States | Deskpro | Deskpro CRM | CRM | 2020 | n/a |
In 2020, Impelsys implemented Deskpro CRM using Deskpro Cloud to centralize multi brand customer support across its product lines. The Deskpro CRM deployment targeted CRM ticketing workflows, SLA controls, and reusable response snippets, and it explicitly supported Impelsys' New York operations in the United States.
Configuration emphasized Deskpro's ticketing features, with SLA policy configuration, centralized queues to consolidate multi brand inquiries, and reusable snippets to standardize frontline responses. The program established SLA governance and standardized response templates to align process and workflow across the New York support organization. The case study reports a tangible operational outcome, with 94% of tickets answered within one hour.
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Manufacturing | 150 | $40M | United States | Deskpro | Deskpro CRM | CRM | 2021 | n/a |
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