List of Dezide Remote Service Customers
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Since 2010, our global team of researchers has been studying Dezide Remote Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dezide Remote Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dezide Remote Service for Customer Support include: Siemens Gamesa, a Spain based Manufacturing organisation with 32500 employees and revenues of $5.34 billion, IBA (Ion Beam Applications), a Belgium based Life Sciences organisation with 1986 employees and revenues of $447.0 million, Liebherr-Hausgeraete, a United Kingdom based Manufacturing organisation with 202 employees and revenues of $58.0 million and many others.
Contact us if you need a completed and verified list of companies using Dezide Remote Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dezide Remote Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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IBA (Ion Beam Applications) | Life Sciences | 1986 | $447M | Belgium | Dezide | Dezide Remote Service | Customer Support | 2023 | n/a |
In 2023 IBA Ion Beam Applications implemented Dezide Remote Service, a Customer Support application announced in August 2023 following a one week proof of concept. The selection followed a focused PoC to validate remote troubleshooting, monitoring, and field workflows for IBA particle accelerator and medical equipment service operations.
Dezide Remote Service was configured to support Remote Service and Field Service workflows, with implementation emphasis on monitoring, automated diagnostics and guided troubleshooting. The configuration standardized diagnostic sequences and operational playbooks to align field engineers on common fault identification and resolution procedures.
The deployment integrates IoT data streams from equipment to automate diagnostics and trigger guided workflows, enabling diagnostics automation across connected devices. Operational scope covers IBA global service teams supporting particle accelerator and medical device maintenance, and the project is positioned to affect field service and customer support functions within the organization.
Governance and rollout began with the one week proof of concept and progressed to staged adoption across service teams, focusing on standardizing diagnostics and reducing troubleshooting time. Dezide Remote Service acts as the central Customer Support orchestration layer for remote troubleshooting and monitoring within IBA service operations.
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Liebherr-Hausgeraete | Manufacturing | 202 | $58M | United Kingdom | Dezide | Dezide Remote Service | Customer Support | 2023 | n/a |
In 2023 Liebherr-Hausgeraete began rolling out Dezide Remote Service to its sales and service partners, a rollout announced in November 2023 that centers on a Troubleshooter Advisor to support technical support and remote troubleshooting. The implementation is positioned within the Customer Support category, targeting improved first-time fixes and knowledge transfer across Liebherr's service network.
The deployment leverages Dezide Remote Service as a guided troubleshooting and decisioning layer, inferred to include both Remote Service and Field Service module usage aligned to sales and service partner workflows. Configuration emphasis is on structured troubleshooting workflows, stepwise diagnostics, and knowledge capture to standardize repair guidance and handoffs between remote advisors and field technicians.
Operational coverage explicitly targets Liebherr Earthmoving Equipment sales and service partners, extending to service and field-support functions within the companys service network. No specific third party system integrations are described in the source, the rollout is focused on embedding the Dezide Troubleshooter Advisor into partner workflows rather than on named backend integrations.
Governance and rollout details announced in November 2023 indicate a partner-focused rollout with an orientation toward enabling partner enablement and consistent knowledge governance across the service channel. The stated intent is to streamline service and field-support operations, enhance remote troubleshooting capability, and accelerate knowledge transfer, all within the Customer Support context provided by Dezide Remote Service.
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Siemens Gamesa | Manufacturing | 32500 | $5.3B | Spain | Dezide | Dezide Remote Service | Customer Support | 2019 | n/a |
In 2019, Siemens Gamesa implemented Dezide Remote Service to capture and deploy expert troubleshooting knowledge for wind turbine service operations. The engagement was announced in October 2019, and the work targeted field service and remote service workflows across Siemens Gamesa's global service organisation.
Dezide Remote Service was configured to deliver guided troubleshooting and decision support content, emphasizing knowledge capture, authoring, and step by step guidance for technicians. Implementation included distinct usage patterns for Remote Service and Field Service modules, providing interactive guidance for remote diagnostics and on site repair steps, and supporting knowledge curation and update workflows.
The deployment focused on operational coverage for wind turbine service technicians and remote specialists, embedding Dezide Remote Service into service execution and training workflows across regions. The system supported technician onboarding and in field troubleshooting processes, aligning application usage with service operations and maintenance functions.
Governance emphasized subject matter expert authored content and iterative updates to troubleshooting logic to keep guidance current. The engagement delivered measurable faster problem resolution and training benefits as reported in the vendor announcement, reflecting improved knowledge access for both remote and field technicians.
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