List of DHS Absence Management Customers
North Sydney, 2060, NSW,
Australia
Since 2010, our global team of researchers has been studying DHS Absence Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DHS Absence Management for Absence and Leave Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DHS Absence Management for Absence and Leave Management include: South32, a Australia based Manufacturing organisation with 9906 employees and revenues of $3.61 billion, Sims Metal Australia, a Australia based Manufacturing organisation with 1200 employees and revenues of $1.04 billion, G8 Education, a Australia based Education organisation with 10109 employees and revenues of $672.0 million, Yarra Trams, a Australia based Transportation organisation with 2200 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using DHS Absence Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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G8 Education | Education | 10109 | $672M | Australia | Direct Health Solutions | DHS Absence Management | Absence and Leave Management | 2018 | n/a |
In 2018, G8 Education engaged Direct Health Solutions to provision DHS Absence Management. The deployment provided a 24x7 absence and injury management service across G8 Education's Australian early education footprint, supporting hundreds of centres and thousands of employees and operating as an Absence and Leave Management solution.
The engagement focused on HR and occupational health processes, centralising absence reporting to improve manager follow up and staff wellbeing. Vendor case listings infer use of the AbsenceAssist and AbsenceTrack modules within DHS Absence Management, indicating functionality for case intake, incident logging and longitudinal absence tracking tied to employee records.
Operational architecture emphasized a centralized service model with continuous case intake and coordinated case management, enabling consistent workflows for case triage, manager notification and ongoing monitoring. Management and occupational health teams were the primary business functions engaged, with reporting consolidated to enable manager follow up at both centre and corporate levels.
Governance and rollout concentrated on standardising notification and follow up workflows and centralised absence reporting, as described in the vendor case summary, with the explicit objective of improving manager accountability and staff wellbeing through more disciplined absence administration.
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Sims Metal Australia | Manufacturing | 1200 | $1.0B | Australia | Direct Health Solutions | DHS Absence Management | Absence and Leave Management | 2020 | n/a |
In 2020, Sims Metal Australia partnered with Direct Health Solutions to implement DHS Absence Management in the Absence and Leave Management category. The engagement launched in November 2020 and targeted centralized absence intake and incident logging across Sims Metal sites in Australia and New Zealand.
The implementation deployed Direct Health Solutions Injury Assist program alongside the InjuryTrack system, providing 24/7 nurse access and realtime logging of workplace incidents. Functional capabilities implemented included clinical triage and case capture, treatment scheduling workflows, and integrated HR and safety case management processes within the DHS Absence Management platform.
Operational coverage extended across Australia and New Zealand sites, with the system instrumented to support HR and safety teams for incident intake, case tracking, and scheduling of treatment appointments. The deployment emphasized continuous accessibility for employees and onsite safety teams, enabling realtime visibility into incident status and case progression.
Governance and process alignment focused on embedding DHS Absence Management into existing HR and safety workflows to support return to work planning. The rollout delivered faster treatment scheduling and improved data visibility, with reported case capture rates above 90 percent into the system to accelerate coordinated case management and return to work planning.
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South32 | Manufacturing | 9906 | $3.6B | Australia | Direct Health Solutions | DHS Absence Management | Absence and Leave Management | 2019 | n/a |
In 2019 South32 engaged Direct Health Solutions to implement DHS Absence Management, a deployment in the Absence and Leave Management category that targeted unplanned leave across its Australian mining operations. The engagement established a 24x7 nurse led AbsenceAssist service alongside digital reporting tools, and the vendor case summary identifies module usage of AbsenceAssist and AbsenceTrack within the DHS Absence Management implementation.
AbsenceAssist was configured to deliver clinician triage and real time manager notifications to support immediate absence handling, while AbsenceTrack provided digital reporting and tracking of unplanned leave for HR and occupational health teams. The implementation focused on automating manager notifications and formalizing return to work workflows, aligning absence data capture with rostering requirements and occupational health case handling.
Operational coverage was concentrated on South32 mining operations in Australia, impacting HR, occupational health, and line management processes for rostering and workforce availability. Governance changes emphasized standardized notification flows and structured return to work procedures to improve consistency in absence management, with the stated goal of improving management of unplanned leave and streamlining rostering and return to work workflows.
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Transportation | 2200 | $200M | Australia | Direct Health Solutions | DHS Absence Management | Absence and Leave Management | 2019 | n/a |
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