List of EBO.ai Customers
Birkirkara, 1070,
Malta
Since 2010, our global team of researchers has been studying EBO.ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EBO.ai for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EBO.ai for Chatbots and Conversational AI include: Unisys, a United States based Professional Services organisation with 16500 employees and revenues of $2.02 billion, Stanleybet Group, a United Kingdom based Professional Services organisation with 3000 employees and revenues of $600.0 million, MAPFRE Middlesea Malta, a Malta based Insurance organisation with 314 employees and revenues of $180.0 million, APS Bank, a Malta based Banking and Financial Services organisation with 400 employees and revenues of $58.0 million and many others.
Contact us if you need a completed and verified list of companies using EBO.ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EBO.ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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APS Bank | Banking and Financial Services | 400 | $58M | Malta | EBO.ai | EBO.ai | Chatbots and Conversational AI | 2023 | n/a |
In 2023, APS Bank deployed EBO.ai to introduce a Virtual Agent branded AVA, leveraging Chatbots and Conversational AI to provide continuous customer engagement and automate common banking enquiries. The implementation emphasized 24/7 availability for customer-facing chat, with EBO.ai positioned as the primary conversational layer for immediate inquiry handling and lead capture.
The deployment implemented AVA as an automated query resolution engine and lead capture workflow, configured to handle routine retail banking questions and common finance inquiries. By H2 2023 AVA was autonomously handling approximately 80 percent of chat interactions and achieved a high goal completion rate, indicating effective intent recognition and fulfillment across configured conversational flows.
Operational scope focused on finance and customer service teams, specifically retail servicing and leads capture in Malta, with chat interactions covering in-hours and out-of-hours traffic. The project reduced wait times, recovered out-of-hours leads, and improved operational efficiency by shifting high-volume repetitive interactions to the virtual agent while preserving handoff paths to human agents for complex cases.
Rollout followed a phased operationalization through 2023, with ownership and governance aligned to APS Bank customer service and finance functions to manage conversational content and escalation rules. Ongoing tuning of intents and goal tracking supported the high completion rates reported in H2 2023, and EBO.ai served as the primary conversational automation platform for APS Bank within the Chatbots and Conversational AI category.
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MAPFRE Middlesea Malta | Insurance | 314 | $180M | Malta | EBO.ai | EBO.ai | Chatbots and Conversational AI | 2021 | n/a |
In 2021, MAPFRE Middlesea Malta implemented EBO.ai, deploying EBO’s Virtual Agent Emma as a Chatbots and Conversational AI solution to automate sales, policy renewals and claims enquiries via the company website and Facebook Messenger. The rollout targeted insurance customer service and claims processing in Malta, handling approximately 1,700 conversations per month, resolving approximately 83 percent of interactions end to end, and saving more than 1,000 hours of manual handling time.
EBO.ai was configured with conversational workflows for sales conversion, renewal processing and claims triage, with intent recognition tuned to roughly 85 percent and measurable improvements in turnaround for motor and claims workflows. Integrations were focused on customer facing channels, specifically the website and Facebook Messenger, and operational coverage included MAPFRE Middlesea Malta customer service and claims teams, with governance that embedded escalation rules and handoff criteria to ensure controlled transfers from the virtual agent to human handlers.
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Stanleybet Group | Professional Services | 3000 | $600M | United Kingdom | EBO.ai | EBO.ai | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Stanleybet Group deployed EBO.ai to introduce a Virtual Agent named Claire as part of its Chatbots and Conversational AI initiative for customer service and CRM in the iGaming sector. The deployment targeted Stanleybet’s European operations with a UK hub, focusing on automating high volume registration flows and front line player support workflows.
EBO.ai was configured to handle core functional modules including automated customer onboarding, know your customer KYC intake, player support routing, multilingual interaction handling, and responsible gaming workflow enforcement. The implementation expanded language and compliance capabilities to process peak registration volumes and to maintain regulated onboarding checks across multiple jurisdictions.
Operational rollout centered on customer service and CRM teams across Europe, with governance adjustments to embed the virtual agent in first touch and escalation paths, and to align automated KYC checks with existing risk and compliance review processes. The project delivered explicit outcomes, achieving a 52% automation rate, a 61% boost in player satisfaction, and over 6,000 staff hours saved while maintaining operational coverage across Stanleybet’s European footprint.
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Professional Services | 16500 | $2.0B | United States | EBO.ai | EBO.ai | Chatbots and Conversational AI | 2022 | n/a |
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