List of eClerx CX360 Customers
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Since 2010, our global team of researchers has been studying eClerx CX360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eClerx CX360 for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eClerx CX360 for Customer Experience include: Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Dell, a United States based Manufacturing organisation with 108000 employees and revenues of $95.60 billion, Altice USA, a United States based Communications organisation with 10600 employees and revenues of $9.24 billion and many others.
Contact us if you need a completed and verified list of companies using eClerx CX360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eClerx CX360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Altice USA | Communications | 10600 | $9.2B | United States | eClerx | eClerx CX360 | Customer Experience | 2022 | n/a |
In 2022 Altice USA engaged eClerx to deploy eClerx CX360 within its Customer Experience operations. eClerx delivers inbound customer support and business process outsourcing services for Altice USA from its delivery centers, handling US facing voice processes and workforce operations under the eClerx CX360 implementation.
The eClerx CX360 implementation emphasized Customer Experience capabilities aligned to inbound contact center operations, including interaction management for voice channels, case and ticket management, knowledge base and agent guidance, workforce operations and scheduling, and quality monitoring and reporting. Module selection and configuration were inferred from eClerx product materials and job postings that describe the Altice inbound processes run by eClerx teams, and configuration work focused on operational workflows, agent scripting, and workforce management routines common to BPO contact center services.
Operational scope covered Altice USA customer care and contact center functions, with day to day delivery executed from eClerx delivery centers supporting US facing customer interactions. Business functions impacted included customer care, contact center operations, workforce management, and quality assurance.
Governance and operational control were structured around eClerx operated delivery centers with Altice USA oversight, using role aligned escalation and quality assurance workflows to maintain service delivery and process consistency. Rollout and staffing were driven by process alignment and the inbound voice operational profiles documented in eClerx staffing and job descriptions.
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Comcast | Communications | 182000 | $123.7B | United States | eClerx | eClerx CX360 | Customer Experience | 2012 | n/a |
In 2012, Comcast implemented eClerx CX360 to support eClerx-operated customer-operations and contact-center services for Xfinity in the United States. The deployment positions eClerx CX360 as a central application in Comcast Customer Experience tooling for inbound and outbound customer interactions.
The eClerx CX360 implementation focuses on omnichannel interaction handling, agent workflow orchestration, and digital-first handling capabilities. Functional modules inferred from eClerx program descriptions include interaction routing, case management, and agent desktop orchestration consistent with Customer Experience platforms, supporting scripted workflows and queue management.
eClerx operates the customer-operations and contact-center support programs on behalf of Comcast, leveraging CX/customer-operations portals and program frameworks described in eClerx public materials. Operational coverage explicitly spans United States contact centers and customer-operations teams supporting Xfinity, impacting support, service, and digital engagement functions.
Governance is exercised through eClerx-run program portals that align agent workflows and operational service rules with Comcast requirements, embedding process orchestration within the CX/customer-operations environment. Source material indicates outcomes targeted by the implementation include reduced agent load and improved digital-first handling, reflecting a focus on shifting volume to digital channels and optimizing agent workstreams.
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Dell | Manufacturing | 108000 | $95.6B | United States | eClerx | eClerx CX360 | Customer Experience | 2001 | n/a |
In 2001, Dell began a long-term operational engagement with eClerx that is inferred to have involved eClerx CX360 for Customer Experience support of software and peripherals. The engagement originated from eClerx’s early offshoring work and established sustained outsourced support operations for Dell’s product support functions. eClerx CX360 is referenced here as the application name aligned to the Customer Experience category.
The implementation is inferred to have centered on core Customer Experience capabilities typical of contact center and customer operations tooling, including case management, workflow orchestration, knowledge management, and quality monitoring. eClerx CX360 would have been configured to manage ticket intake, automated routing and escalation, and structured resolution workflows to support high volume support for software and peripherals. Configuration emphasis is likely on multi channel case capture and standardized procedures to enable consistent handling by offshore delivery teams.
Operationally the engagement emphasized centralized offshore delivery and long term service governance, with eClerx provisioning day to day operational ownership for Dell’s support functions. Governance elements inferred include service level definitions, knowledge transfer programs, and formal escalation processes to coordinate between Dell and eClerx support teams. This positions Dell eClerx CX360 Customer Experience tooling as embedded into outsourced customer support operations from the early 2000s.
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