List of Efecte Inteliwise Customers
Efecte
Saterinkatu 6,
Espoo, 02600,
Finland
Espoo, 02600,
Finland
358 9 2535 0400
Professional Services
199
$27M
Since 2010, our global team of researchers has been studying Efecte Inteliwise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Efecte Inteliwise for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Efecte Inteliwise for Chatbots and Conversational AI include: Castorama Poland, a Poland based Retail organisation with 12136 employees and revenues of $3.00 billion, Decathlon Poland, a Poland based Retail organisation with 5000 employees and revenues of $600.0 million, Uniqa, a Poland based Insurance organisation with 1236 employees and revenues of $284.0 million, Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji, a Poland based Utilities organisation with 760 employees and revenues of $120.0 million, Mokka Romania, a Romania based Professional Services organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Efecte Inteliwise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Castorama Poland | Retail | 12136 | $3.0B | Poland | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2018 | n/a |
In 2018 Castorama Poland implemented Efecte Inteliwise on its customer-facing website, deploying the Efecte Inteliwise conversational layer to support online customer service and self-service. The implementation positions Efecte Inteliwise within the Chatbots and Conversational AI category to handle web-based customer interactions for the retail storefront at castorama.pl, aligning the application with e-commerce and customer support workflows.
The implementation centers on a web chat widget and conversational engine configured with intent recognition, dialog flow authoring, and FAQ automation, consistent with Chatbots and Conversational AI functional capabilities. Configuration work included conversation scripting, a content management console for the conversational knowledge base, and session logging and reporting to track chat interactions and refine intents.
Operational coverage is explicitly the castorama.pl website, with the solution routed into online customer service operations to manage inquiries and escalate sessions to human agents when required. Governance emphasis focused on conversation content updates, script versioning, and operational workflows for handover to live support, ensuring the Efecte Inteliwise deployment worked as the front-line conversational interface for Castorama Poland customer service.
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Ceo Juice | Professional Services | 18 | $2M | United States | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2013 | n/a |
In 2013, Ceo Juice implemented Efecte Inteliwise. Efecte Inteliwise is deployed on their website under the Chatbots and Conversational AI category, providing a customer-facing conversational layer embedded into site pages.
The implementation uses category-standard modules such as configurable conversational flows, intent classification, FAQ and knowledge base delivery, and escalation routing to human agents when required. Configuration and content maintenance are performed through the application administrative interface, with conversational scripts and knowledge articles managed by client-side operations and marketing personnel. Operational scope is external facing, focused on customer service inquiries and lead capture on the corporate website. Governance emphasizes content lifecycle, conversation training, and versioned updates to dialogue flows to maintain consistent customer experience.
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Decathlon Poland | Retail | 5000 | $600M | Poland | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Decathlon Poland deployed Efecte Inteliwise on its public website. The deployment used Efecte Inteliwise, a Chatbots and Conversational AI solution, to handle customer inquiries and guide online product discovery on decathlon.pl.
Implementation focused on conversational modules including natural language understanding for customer queries, FAQ automation, and guided product navigation. Configuration emphasized intent classification, scripted flows for high frequency inquiries, and content management for FAQ and response updates managed by the digital commerce team.
The solution is embedded in the website front end and operates as the primary customer self service layer on the ecommerce site. It provides session continuity across product and category pages and supports escalation to onsite contact channels for human follow up, while operating alongside the site user interface and content delivery mechanisms.
Governance centered on operational ownership by the digital customer service function, with ongoing tuning of intents and response content as part of regular release cycles and content governance. The implementation represents a web centric deployment of Efecte Inteliwise at Decathlon Poland focused on customer support and ecommerce assistance using Chatbots and Conversational AI.
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Inteliwise | Professional Services | 10 | $1M | United States | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2017 | n/a |
In 2017 Inteliwise deployed Efecte Inteliwise on its public website. Efecte Inteliwise is implemented as a Chatbots and Conversational AI solution to support customer-facing conversational workflows, including self-service Q&A, lead capture, and basic customer support triage.
The implementation is web-embedded on Inteliwise.com and architected around conversational modules typical for the category, including intent classification, scripted dialog flows, a knowledge base for answers, and escalation paths to human agents. Efecte Inteliwise configuration appears focused on front-end widget integration and server-side conversational orchestration, with content and dialog updates managed through the application’s administrative interface.
Operational ownership is centered on customer engagement and support functions within the small Inteliwise organization, with site-level deployment restricting scope to the corporate website. Governance is driven by ongoing content tuning and dialog maintenance, enabling iterative refinement of intents and responses without introducing third-party system integration details.
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Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji | Utilities | 760 | $120M | Poland | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2015 | n/a |
In 2015 Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji deployed Efecte Inteliwise on its public website, implementing a web‑facing Chatbots and Conversational AI capability to handle customer inquiries. Efecte Inteliwise is positioned as the primary conversational interface on the corporate site, providing automated first contact and structured interaction flows for utility customers.
The implementation centers on conversational workflows common to the Chatbots and Conversational AI category, including knowledge base driven FAQ delivery, intent recognition and routing, guided data capture via forms, and session handoff mechanisms to human agents. Configuration emphasis was on dialogue scripting, content taxonomy for water services and billing topics, and rule based triage to categorize inbound queries.
Deployment architecture is explicitly web channel focused, with Efecte Inteliwise embedded into the public website to front customer service interactions. Operational coverage targets external customer facing functions such as contact center intake, billing inquiries, and service reporting, and the agent is used to prequalify and route cases into existing back office workflows.
Governance and rollout activities documented include establishing content ownership for the knowledge base, defining escalation and handoff rules to customer service teams, and periodic update processes for conversational content. The Efecte Inteliwise deployment required ongoing coordination between web operations and customer support to maintain intent models and response accuracy.
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Professional Services | 50 | $10M | Romania | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2020 | n/a |
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Healthcare | 10 | $1M | Poland | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2013 | n/a |
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Insurance | 1236 | $284M | Poland | Efecte | Efecte Inteliwise | Chatbots and Conversational AI | 2021 | n/a |
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Buyer Intent: Companies Evaluating Efecte Inteliwise
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Efecte Inteliwise Coverage
Efecte Inteliwise is a Chatbots and Conversational AI solution from Efecte.
Companies worldwide use Efecte Inteliwise, from small firms to large enterprises across 21+ industries.
Organizations such as Castorama Poland, Decathlon Poland, Uniqa, Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji and Mokka Romania are recorded users of
Efecte Inteliwise for Chatbots and Conversational AI.
Companies using Efecte Inteliwise are most concentrated in Retail, Insurance and Utilities, with adoption spanning over 21 industries.
Companies using Efecte Inteliwise are most concentrated in Poland and Romania, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Efecte Inteliwise across Americas, EMEA, and APAC.
Companies using Efecte Inteliwise range from small businesses with 0-100 employees - 50%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 12.5%.
Customers of Efecte Inteliwise include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Efecte Inteliwise customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.