List of EIS CustomerCore Customers
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Since 2010, our global team of researchers has been studying EIS CustomerCore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EIS CustomerCore for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EIS CustomerCore for Customer Engagement include: Guardian Life Insurance, a United States based Insurance organisation with 10000 employees and revenues of $13.50 billion, Desjardins Group, a Canada based Banking and Financial Services organisation with 55290 employees and revenues of $10.63 billion, Industrial Alliance Portfolio Management (IAPM), a Canada based Insurance organisation with 10200 employees and revenues of $4.10 billion, Ageas UK, a United Kingdom based Insurance organisation with 2600 employees and revenues of $835.0 million and many others.
Contact us if you need a completed and verified list of companies using EIS CustomerCore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EIS CustomerCore customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | EIS Software | EIS CustomerCore | Customer Engagement | 2022 | n/a |
In 2022 Ageas UK implemented EIS CustomerCore as part of a broader appointment of EIS to support a digital business transformation programme. The EIS CustomerCore implementation is in the Customer Engagement category and was targeted at customer operations, broker channels, and personal lines insurance servicing to enable digital first customer journeys and broker-facing proposition development.
The deployment included EIS CustomerCore alongside PolicyCore, BillingCore, CustomerCore CEM and EIS DXP to deliver fully integrated policy administration, billing, and customer engagement capabilities. The platform was configured as a highly configurable, rules based environment to accelerate new product innovation, underwriting decisioning and pricing workflows, supporting self service and automated customer interactions.
Architecturally the programme specified a cloud enabled, open platform accessed via EIS CloudCore software as a service, compatible with microservices and API stacks to support modular integration patterns. This architecture was positioned as the foundation for Ageas UK to orchestrate end to end business capabilities at every touchpoint, enabling omnichannel engagement for brokers and customers while supporting extensibility through API based services.
Governance for the rollout was organized as a company level transformation programme and described as Ageas UK’s largest infrastructure investment to date, aimed at delivering faster, simpler and more agile operations. The stated outcomes include a step change in digital capability to fuel proposition development, underwriting and pricing, and the ability to build tailored insurance solutions at pace for brokers while simplifying self service for customers and managing ongoing maintenance and support costs.
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Desjardins Group | Banking and Financial Services | 55290 | $10.6B | Canada | EIS Software | EIS CustomerCore | Customer Engagement | 2017 | n/a |
In 2017, Desjardins Group implemented EIS CustomerCore as a digital experience platform to add omnichannel self service and agent portal capabilities to its existing EIS OneSuite deployment in Canada. The Customer Engagement deployment targeted web and mobile customer interactions and agent workflows, with the first DXP digital solution delivered as an agent self service application.
The EIS CustomerCore implementation centered on customer profile orchestration, omnichannel session routing, and portal management capabilities typical of Customer Engagement platforms, configured to expose agent functions and customer self service across web and mobile channels. Configuration emphasized content and interaction management, channel orchestration, and role based access controls for agents and customer accounts. The deployment extended the existing EIS OneSuite footprint by integrating EIS CustomerCore with the insurer's OneSuite instance to unify digital delivery.
Operational scope covered Desjardins General Insurance Group in Canada, affecting agent distribution, customer service, and digital channel teams. Governance followed a phased rollout model, beginning with the agent self service application to accelerate digital delivery and validate DXP capabilities before broader customer facing rollouts. The implementation was selected to enhance agent and customer web and mobile interactions and to speed up digital delivery.
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Guardian Life Insurance | Insurance | 10000 | $13.5B | United States | EIS Software | EIS CustomerCore | Customer Engagement | 2017 | n/a |
In 2017, Guardian Life Insurance implemented EIS CustomerCore as part of an EIS OneSuite selection to support a new direct-to-consumer business in the United States. The effort focused on Customer Engagement capabilities, deploying EIS CustomerCore together with CustomerCore CEM and DXP to unify customer management across quoting, policy, billing and claims and to orchestrate multi-channel customer journeys.
The technical configuration positioned EIS CustomerCore as the central customer and policy model, with CustomerCore CEM delivering customer engagement and orchestration capabilities and DXP providing digital experience and channel delivery. Functional modules implemented included quoting workflows, policy administration, billing integration points and claims intake coordination, aligned to standard insurance customer lifecycle processes. Product configuration and catalog capabilities in the suite were used to accelerate product launches and streamline quote to policy flows.
Operational scope targeted Guardian Life Insurance's United States direct-to-consumer channels and sought unified customer records across business functions to reduce fragmentation and enable faster omnichannel servicing. Governance emphasized consolidated customer data models, standardized workflow handoffs between quoting, policy, billing and claims, and adoption of the suite for ongoing product configuration governance. The vendor communicated that CustomerCore usage was intended to lower operating costs, and the implementation explicitly targeted faster product launches and multi-channel customer journeys.
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Insurance | 10200 | $4.1B | Canada | EIS Software | EIS CustomerCore | Customer Engagement | 2017 | n/a |
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