List of Embrace Mobile RUM Customers
Los Angeles, 90067, CA,
United States
Since 2010, our global team of researchers has been studying Embrace Mobile RUM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Embrace Mobile RUM for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Embrace Mobile RUM for Customer Analytics include: Tokopedia, a Indonesia based Professional Services organisation with 4700 employees and revenues of $500.0 million, Goat, a United States based Retail organisation with 1200 employees and revenues of $375.0 million, Byhours, a Spain based Leisure and Hospitality organisation with 70 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Embrace Mobile RUM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Embrace Mobile RUM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Byhours | Leisure and Hospitality | 70 | $1M | Spain | Embrace Mobile | Embrace Mobile RUM | Customer Analytics | 2022 | n/a |
In 2022, Byhours implemented Embrace Mobile RUM within the Customer Analytics category to instrument its mobile booking experience for the hotel microstay marketplace in Spain. The engagement focused on improving the mobile booking flow to reduce friction in session time and conversion across the company mobile applications.
Deployment centered on Embrace Mobile RUM modules including session level monitoring, session replay capabilities, and performance dashboards with alerting and tracing, providing visibility into individual booking sessions and aggregated performance metrics. SDK instrumentation was applied to the mobile application and dashboards were configured to track booking latency, frontend errors, and session behavior to inform engineering and product decisions.
Operational scope covered product, mobile engineering, and growth teams in Spain, with monitoring concentrated on the mobile checkout and booking flow within the marketplace. The implementation changed incident triage and product iteration workflows by surfacing session level traces and performance alerts directly to engineering and product owners for faster remediation and prioritization.
Rollout followed an instrumentation first approach, provisioning dashboards and alerts to operational teams and embedding performance monitoring into sprint level work. Byhours reduced booking time by 75% and increased overall bookings by approximately 3%, outcomes attributed to Embrace Mobile RUM session level monitoring and the performance dashboards.
|
|
|
Goat | Retail | 1200 | $375M | United States | Embrace Mobile | Embrace Mobile RUM | Customer Analytics | 2021 | n/a |
In 2021, Goat implemented Embrace Mobile RUM to deliver Customer Analytics across its mobile commerce experience in the United States. The deployment was scoped to provide session-level observability and real-time telemetry during peak traffic periods such as Black Friday.
Embrace Mobile RUM was configured to capture session replay data, crash and issue triage workflows, and detailed RUM telemetry including timed transactions and error contexts. The implementation emphasized session reproduction, crash grouping and root cause visibility to accelerate developer investigation and fix cycles.
Operational coverage included the mobile engineering, product and customer support teams, with instrumentation focused on the customer-facing mobile app where conversions are realized. The Customer Analytics deployment enabled cross-functional access to the same session context for incident response and product quality analysis.
Governance and operational processes were adjusted to incorporate real-time alerting and session-level triage, enabling rapid ticket creation and remediation handoffs from support to engineering. As a result Goat maintained a 99.99% crash-free session rate during high-traffic events such as Black Friday, enabling rapid triage and fixes to protect customer experience and conversions in the United States.
|
 |
Tokopedia | Professional Services | 4700 | $500M | Indonesia | Embrace Mobile | Embrace Mobile RUM | Customer Analytics | 2022 | n/a |
In 2022 Tokopedia deployed Embrace Mobile RUM as a Customer Analytics solution to instrument its mobile applications in the Jakarta Indonesia region, establishing a telemetry foundation for mobile customer experience monitoring. The Embrace Mobile RUM deployment focused on session-level visibility and real time capture of user experience data across consumer mobile apps used in Indonesia.
Implementation centered on Embrace Mobile RUM modules inferred from case study descriptions, including session-level analytics, the User Session Timeline capability, App Performance monitoring, and alerting tied to release workflows. Configuration emphasized SDK-based telemetry collection, session reconstruction for fast root cause analysis, and performance tracing to surface slow page load events and crash patterns, enabling engineering teams to debug at the session level.
Operational coverage included product, mobile engineering, and site reliability teams in the Jakarta Indonesia footprint, with instrumentation applied across customer facing mobile apps. The implementation integrated Embrace-driven alerting into existing release workflows to shorten the feedback loop between deployments and incident detection, and it supported oncall and release engineers with session context for triage.
Governance and rollout were executed as a regionally scoped program aligning mobile product owners and engineering leads to the Embrace Mobile RUM data model and alerting rules. Outcomes stated in the source include maintaining greater than 99 percent page load completion, reducing mean time to resolution, and shortening release cycles, with Embrace Mobile RUM serving as the primary Customer Analytics source for mobile experience observability.
|
Buyer Intent: Companies Evaluating Embrace Mobile RUM
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||