List of EmploymentHero SmartMatch Customers
Employment Hero
Level 2/ 441 Kent St,,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 3 0008-4847
Professional Services
1000
$250M
Since 2010, our global team of researchers has been studying EmploymentHero SmartMatch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EmploymentHero SmartMatch for Recruiting from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EmploymentHero SmartMatch for Recruiting include: YMCA, a Australia based Non Profit organisation with 1200 employees and revenues of $300.0 million, New Aim, a Australia based Professional Services organisation with 400 employees and revenues of $220.0 million, Brand Influence Group, a Australia based Professional Services organisation with 2000 employees and revenues of $200.0 million, Sparkways, a Australia based Non Profit organisation with 650 employees and revenues of $70.0 million, Allied Credit, a Australia based Banking and Financial Services organisation with 375 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using EmploymentHero SmartMatch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EmploymentHero SmartMatch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allied Credit | Banking and Financial Services | 375 | $33M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2024 | n/a |
In 2024, Allied Credit deployed EmploymentHero SmartMatch to accelerate hiring for its Customer Service function during a period of rapid business growth. EmploymentHero SmartMatch is used as a Recruiting application to surface matched, work ready candidates for open roles and to reduce reliance on traditional job board cycles.
The implementation centered on candidate matching and requisition-driven screening capabilities within EmploymentHero SmartMatch, enabling the Talent Acquisition team to view candidate profiles, qualifications, work history, and contact details in a single interface. The tool supported shortlisting and direct outreach workflows, allowing recruiters to rapidly filter and identify prospects without composing and managing extensive job ad campaigns.
Operational coverage included the Talent Acquisition team and the Customer Service department, where an internal promotion created an urgent vacancy for a Customer Service Officer. The recruiter placed a requisition and used the platform to sift through approximately 30 to 40 profiles, selecting a core shortlist of about six candidates and initiating contact to confirm market activity and suitability.
Governance and process changes were pragmatic and team led, with a Senior Talent Acquisition Specialist piloting SmartMatch through the existing Employment Hero recruitment flow, replacing long email threads and manual job board monitoring with an integrated candidate matching experience. Reported outcomes from the deployment included faster access to a candidate database, condensed shortlisting timelines, and reduced recruitment administrative effort, framing EmploymentHero SmartMatch as a functional Recruiting solution for Allied Credit hiring operations.
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Aspire Hub | Professional Services | 250 | $30M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2024 | n/a |
In 2024, Aspire Hub implemented EmploymentHero SmartMatch as part of a broader HR and payroll overhaul to address recruitment inefficiencies and compliance burdens. Aspire Hub is an NDIS provider based in Queensland Australia with more than 300 employees, and the deployment centered on the Recruiting capabilities of EmploymentHero to create a single source of truth for employee records and hiring workflows.
The implementation included EmploymentHero recruitment module functionality, the Applicant Tracking System with tailored screening questions, and the SmartMatch candidate surfacing feature. EmploymentHero SmartMatch was configured to surface candidates based on activity location and skill alignment, while the ATS enforced structured screening and real time candidate progress tracking to reduce time spent on unqualified applications.
Operational integrations focused on end to end HR and payroll alignment, with payroll automation and improved QLeave reporting reducing manual data entry. The system centralized compliance documentation and automated reminders for certifications and renewals, and policy updates were rolled out with digital acknowledgement to maintain audit trails across HR payroll and compliance functions in Queensland.
Governance changes included moving from spreadsheet based trackers to system driven workflows, instituting automated certification reminder processes and requiring digital sign off on updated policies to preserve evidentiary records. These workflow changes shifted HR effort away from administrative chasing towards employee training development and process improvement activities.
Aspire Hub reported explicit outcomes from the EmploymentHero rollout, including cost avoidance from SmartMatch where a $480 job ad was not required, a near perfect compliance posture with only two expired items out of approximately 6,800 tracked documents at audit time, and the attainment of a perfect NDIS audit score. Payroll processes were described as streamlined and more accurate, freeing up hours each pay cycle and reducing manual errors.
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Brand Influence Group | Professional Services | 2000 | $200M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2024 | n/a |
In 2024 Brand Influence Group deployed EmploymentHero SmartMatch as part of its Recruiting capability across Australia and New Zealand, extending an existing Employment Hero HR and payroll platform relationship that dates back to 2013. The implementation targeted a high velocity field workforce, supporting more than 5,000 active staff across ANZ and aligning recruitment with rostering and onboarding processes used by retail and merchandising operations for major clients.
EmploymentHero SmartMatch was implemented to automate candidate sourcing and matching workflows within the Recruiting category while operating alongside automated onboarding, compliance templates, employee records, and real time HR analytics already in the Employment Hero platform. The EmploymentHero SmartMatch application is used by the recruitment team to surface and action candidate matches, and the broader HR configuration consolidates offer letters, contracts, and personnel documentation into a single platform to reduce fragmented administrative touchpoints.
Operational coverage spans HR, recruitment, payroll, and field operations teams across Australia and New Zealand, with SmartMatch feeding candidate matches into the same employee record and onboarding pipelines used by payroll and rostering functions. Integrations are internal to the Employment Hero product suite, maintaining a unified data model for starters, leavers, timesheets, and compliance updates across sites and client campaign rosters.
Governance changes emphasized centralization of employee records, automated workflows for onboarding and candidate matching, and expansion of employee self service to shift routine queries away from HR operations. Explicit outcomes reported include faster candidate sourcing with hires made from SmartMatch matches, reduced administrative burden through automation, and redeployment of HR capacity toward engagement and leadership development initiatives.
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Compendium Group | Retail | 50 | $5M | New Zealand | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2024 | n/a |
In 2024 Compendium Group deployed EmploymentHero SmartMatch as its primary recruiting capability within the Employment Hero HR and payroll Premium environment, adopting the Recruiting application to consolidate hiring across Australia, New Zealand, and the United Kingdom for a 46 person organization. EmploymentHero SmartMatch is described as the AI recruitment feature embedded in Employment Hero’s Applicant Tracking System, and it sits at the center of the company’s cross-border hiring workflow.
The implementation instrumented core ATS modules, including refined job templates with built-in screening questions, templated candidate communications, and a staged hiring workflow with Initial Screen, In Review, Phone Screen, Interview, Background Check, and Offer stages. SmartMatch surfaced shortlisted candidates directly to hiring managers, and the platform automated progression from ATS to onboarding by generating contracts from jurisdictional templates, routing documents for e-signing, and initiating onboarding checklists that nudge IT for devices and managers for new hire tasks.
Integrations were limited to the recruiting distribution channels documented, with roles publishing to SEEK, LinkedIn, and the Employment Hero job board, creating a single source of truth for candidate records and onboarding artifacts across the group’s entities. The deployment touches recruitment, onboarding, payroll, performance management, and HR operations, consolidating CVs, contracts, reference checks, and engagement surveys into the central system.
Governance and process changes formalized hiring manager involvement in the workflow, captured reference checks and documentation directly in the ATS, and introduced recurring performance reviews and pulse surveys to establish people cadences. An explicit outcome reported in the implementation was an end to end hire completed in five business days, with every recruitment and onboarding step recorded in the system.
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Connecting Families | Professional Services | 200 | $25M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2019 | n/a |
In 2019, Connecting Families implemented EmploymentHero SmartMatch to accelerate hiring within its Recruiting function. The Australia based disability support services provider embedded EmploymentHero SmartMatch into an end-to-end recruitment workflow covering candidate screening through onboarding.
The deployment focused on SmartMatch screening and shortlisting automation, ingesting job details to produce relevance ranked candidate lists and enabling keyword driven search filters to refine results. EmploymentHero SmartMatch was used for automated candidate matching, reusable shortlists for recurring postings, and candidate rediscovery to reconnect with prior applicants.
Operational coverage centered on the recruitment team responsible for hiring disability support workers, a high volume intake scenario where recruiters processed 10 to 20 candidates per day. Connecting Families reported hiring over 20 candidates sourced via EmploymentHero SmartMatch, and the shortlist feature was used to surface previous applicants for new or recurring roles.
Governance and workflow were adjusted to make EmploymentHero SmartMatch the first line screening gate, reallocating recruiter time from manual resume triage to interviews and onboarding tasks. Recruiters kept control of interview and selection decisions while SmartMatch enforced job brief criteria and filter logic during initial screening, supporting a hiring cadence of three to four placements per week.
Reported outcomes included screening time savings of 30 to 45 minutes per candidate and more than 30 hours saved weekly, with internal feedback indicating hiring speed improved without compromising candidate quality. EmploymentHero SmartMatch also improved candidate experience through faster follow up and more consistent shortlisting for recurring job postings.
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Leisure and Hospitality | 15 | $5M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2025 | n/a |
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Professional Services | 400 | $220M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2025 | n/a |
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Professional Services | 40 | $4M | United Kingdom | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2024 | n/a |
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Professional Services | 50 | $5M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2024 | n/a |
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Non Profit | 650 | $70M | Australia | EmploymentHero | EmploymentHero SmartMatch | Recruiting | 2024 | n/a |
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FAQ - APPS RUN THE WORLD EmploymentHero SmartMatch Coverage
EmploymentHero SmartMatch is a Recruiting solution from EmploymentHero.
Companies worldwide use EmploymentHero SmartMatch, from small firms to large enterprises across 21+ industries.
Organizations such as YMCA, New Aim, Brand Influence Group, Sparkways and Allied Credit are recorded users of
EmploymentHero SmartMatch for Recruiting.
Companies using EmploymentHero SmartMatch are most concentrated in Non Profit, Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using EmploymentHero SmartMatch are most concentrated in Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of EmploymentHero SmartMatch across Americas, EMEA, and APAC.
Companies using EmploymentHero SmartMatch range from small businesses with 0-100 employees - 46.67%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 13.33%, and global enterprises with 10,000+ employees - 0%.
Customers of EmploymentHero SmartMatch include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified EmploymentHero SmartMatch customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Recruiting.