List of Enghouse CCaaS Customers
Enghouse Interactive Canada
16605 North 28th Ave, Suite 101,
Phoenix, 85053, AZ,
United States
Phoenix, 85053, AZ,
United States
1 602-789-2800
Professional Services
1882
$410M
Since 2010, our global team of researchers has been studying Enghouse CCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse CCaaS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse CCaaS for Call Center include: State of Louisiana, a United States based Government organisation with 69906 employees and revenues of $47.60 billion, Hitachi Energy, a Switzerland based Manufacturing organisation with 50000 employees and revenues of $16.00 billion, Cyprus Airways, a United Arab Emirates based Transportation organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse CCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enghouse CCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cyprus Airways | Transportation | 100 | $10M | United Arab Emirates | Enghouse Interactive | Enghouse CCaaS | Call Center | 2023 | GCC Cyprus |
In 2023, Cyprus Airways implemented Enghouse CCaaS in the Call Center category to provision a cloud omnichannel contact capability aimed at supporting rapid growth in bookings and reducing caller wait times. The deployment used Enghouse CCaaS from Enghouse Interactive and was guided locally by the implementation partner GCC Cyprus, aligning vendor and partner responsibilities for a fast rollout.
The initial rollout delivered voice capabilities first, with web chat added subsequently, configuring omnichannel routing and callback handling as core operational features. Configuration emphasized agent-facing interface improvements and queue management to support contact center workflows, consistent with a SaaS cloud delivery model.
Operational coverage targeted customer service and booking operations, with agents and contact centre supervisors adopting the new Enghouse CCaaS platform. The short voice deployment was completed in under one month, followed by phased activation of chat channels to broaden self-service and assisted-service touchpoints.
Governance focused on rapid adoption and workflow changes for callback handling and agent routing, supported by the local partner recommendation and implementation. According to the supplier case study, the sub-month voice deployment delivered improved CSAT, better callback handling and greater agent satisfaction.
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Hitachi Energy | Manufacturing | 50000 | $16.0B | Switzerland | Enghouse Interactive | Enghouse CCaaS | Call Center | 2021 | n/a |
In 2021, Hitachi Energy deployed Enghouse CCaaS as a global Call Center platform. The implementation was provisioned across five contact centres in the United States, Mexico, Poland, India and China, establishing a unified contact center footprint to consolidate voice and digital channel handling. The project targeted contact center operations and customer service functions, centralizing interaction handling and standardizing core operational workflows across regions.
The Enghouse CCaaS configuration emphasized omnichannel routing and voice replacement, with explicit capabilities implemented for multilingual support and chat translation to support non English interactions. The rollout used a phased approach, including a rapid voice replacement executed over a Christmas break to minimize service disruption, and staged onboarding of digital channels to preserve continuity of service. Operational configuration included session routing, agent desktop integration and language handling rules to enable transferred and translated chat sessions.
Integrations were implemented with Salesforce and Microsoft Teams to connect CRM records and enterprise collaboration into agent workflows, enabling screen pop and presence aware routing between Teams and the Enghouse CCaaS contact flows. The implementation linked voice and digital channels to Salesforce case and contact records to support CRM driven routing, and federated communication with Microsoft Teams for internal escalation and conferencing. Operational coverage remained focused on contact center teams within the named five sites, aligning tools and workflows to existing customer service processes.
Governance followed a phased rollout model with site by site activation and centralized policy controls for language handling and agent routing. Enghouse CCaaS enabled improved multilingual support and chat translation across the footprint, and interactions handled by the platform rose markedly, increasing by 500 percent between January 2021 and January 2022. Documentation captured configuration standards, escalation workflows and language policies to sustain consistent operations across the global contact centers.
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State of Louisiana | Government | 69906 | $47.6B | United States | Enghouse Interactive | Enghouse CCaaS | Call Center | 2023 | n/a |
In 2023, the State of Louisiana implemented Enghouse CCaaS to provide a Call Center platform for state agencies, including the Louisiana Workforce Commission Office of Unemployment Insurance. The deployment consolidated multiple agency contact operations onto a single multi tenant managed cloud contact center, centralizing constituent engagement for unemployment claims and other public services.
Enghouse CCaaS was provisioned as a managed cloud contact center with geographic redundancy to support disaster response and continuity across regions. Core capabilities implemented included cloud based provisioning for rapid agent scaling, self service channels for constituents, and support for remote and home based agents to handle spikes in claim volumes. The architecture emphasized multi tenant isolation while sharing platform services to reduce administrative and operational complexity.
Operational coverage focused on the Louisiana Workforce Commission and other state agencies, impacting call intake, claims handling, and constituent service functions. Rollout incorporated rapid provisioning workflows and remote agent enablement to maintain service levels during peak claim periods. The implementation delivered improvements in self service and constituent experience as reported by the agency.
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Buyer Intent: Companies Evaluating Enghouse CCaaS
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Enghouse CCaaS Coverage
Enghouse CCaaS is a Call Center solution from Enghouse Interactive.
Companies worldwide use Enghouse CCaaS, from small firms to large enterprises across 21+ industries.
Organizations such as State of Louisiana, Hitachi Energy and Cyprus Airways are recorded users of
Enghouse CCaaS for Call Center.
Companies using Enghouse CCaaS are most concentrated in Government, Manufacturing and Transportation, with adoption spanning over 21 industries.
Companies using Enghouse CCaaS are most concentrated in United States, Switzerland and United Arab Emirates, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Enghouse CCaaS across Americas, EMEA, and APAC.
Companies using Enghouse CCaaS range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Enghouse CCaaS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Enghouse CCaaS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.