List of Enghouse Interactive Outbound Communications Customers
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Since 2010, our global team of researchers has been studying Enghouse Interactive Outbound Communications customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive Outbound Communications for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive Outbound Communications for Call Center include: Blackhawk Network, a United States based Banking and Financial Services organisation with 4000 employees and revenues of $3.14 billion, E-Plus Mobilfunk & Co, a Germany based Media organisation with 1500 employees and revenues of $400.0 million, Minnco Credit Union, a United States based Banking and Financial Services organisation with 60 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive Outbound Communications, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blackhawk Network | Banking and Financial Services | 4000 | $3.1B | United States | Enghouse Interactive | Enghouse Interactive Outbound Communications | Call Center | 2021 | n/a |
In 2021 Blackhawk Network implemented Enghouse Interactive Outbound Communications as part of a broader contact-centre and CRM modernization program. The deployment included Enghouse Communications Center and the Enghouse Quality Management Suite hosted in a private Microsoft Azure cloud to support multichannel contact handling.
The implementation focused on Call Center capabilities, delivering centralized voice and email handling and quality monitoring across its European offices and global service centre. While outbound dialler functionality is not explicitly documented in the source, outbound capability is reasonably inferred from the wider Enghouse contact-centre platform scope and from the use of Enghouse Interactive Outbound Communications.
Operational coverage was EMEA focused with integration into the company contact-centre and CRM workflows, and the solution went live in February 2022. The Quality Management Suite was used to institute coaching and monitoring processes, and the roll out reduced agent training time by approximately 50 percent.
Governance emphasized contact-centre operations and quality oversight, with configuration and cloud hosting centralized in the private Microsoft Azure environment to standardize voice and email routing and monitoring across sites.
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E-Plus Mobilfunk & Co | Media | 1500 | $400M | Germany | Enghouse Interactive | Enghouse Interactive Outbound Communications | Call Center | 2016 | n/a |
In 2016 E-Plus Mobilfunk & Co deployed Enghouse Interactive Outbound Communications to centralise and manage outbound predictive dialling campaigns across multiple contact centres in Germany, targeting the telecom CRM area. The deployment is categorized as Call Center and was implemented to consolidate outbound campaign operations under a single cloud hosted Outbound Communicator capability from Enghouse Interactive.
The implementation configured core modules for outbound campaign management, a predictive dialler engine, real time speech analytics and unified campaign reporting, enabling faster campaign setup and formalised campaign configuration. Enghouse Interactive Outbound Communications was used to standardise dialing rules, compliance controls and real time monitoring across campaigns.
Operational coverage focused on contact centre operations and campaign management teams across E-Plus sites in Germany, aligning outbound telephony workflows with CRM oriented business functions. Integrations emphasized campaign level data feeds and reporting consolidation into contact centre operational processes, supporting unified performance visibility.
Governance changes included centralised campaign approval and reporting workflows, with compliance controls embedded in the Outbound Communicator configuration. The case study highlights explicit outcomes of improved call quality and cost savings driven by real time speech analytics and unified campaign reporting, along with accelerated campaign setup and enhanced compliance benefits.
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Minnco Credit Union | Banking and Financial Services | 60 | $7M | United States | Enghouse Interactive | Enghouse Interactive Outbound Communications | Call Center | 2015 | Ibs |
In 2015, Minnco Credit Union deployed Enghouse Interactive Outbound Communications, implementing Enghouse Hosted SmartDial as its outbound solution for collections. The engagement is categorized under Call Center and was scoped to support the credit union's collections and finance business functions.
The implementation configured Hosted SmartDial capabilities typical of outbound contact center solutions, including hosted autodialing, campaign and list management, outbound email outreach and response tracking, and operational reporting to support collections workflows. Enghouse Interactive Outbound Communications was instrumented to manage campaign schedules, prioritize contact lists, and capture inbound email responses tied to specific delinquency campaigns.
The deployment was delivered in the United States with implementation partner IBS, and rollout focused on operationalizing collections team workflows within Minnco Credit Union. Governance and process alignment were coordinated with the partner and internal collections stakeholders to standardize outbound campaign execution and reporting.
Outcomes cited in the customer testimonial include roughly 50 email responses per week and a reported 50 percent reduction in 15–30 and 30–60 day delinquency, as a result of using the Hosted SmartDial outbound communications solution.
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