List of EpicCare Link Customers
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United States
Since 2010, our global team of researchers has been studying EpicCare Link customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EpicCare Link for Electronic Health Record from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EpicCare Link for Electronic Health Record include: CommonSpirit Health, a United States based Healthcare organisation with 160000 employees and revenues of $37.00 billion, Trinity Health, a United States based Healthcare organisation with 127000 employees and revenues of $23.90 billion, Baylor Scott & White Health, a United States based Healthcare organisation with 57000 employees and revenues of $16.40 billion, Intermountain Health, a United States based Healthcare organisation with 64000 employees and revenues of $16.10 billion, Universal Health Services, a United States based Healthcare organisation with 99300 employees and revenues of $15.83 billion and many others.
Contact us if you need a completed and verified list of companies using EpicCare Link, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EpicCare Link customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adena Health System | Healthcare | 4100 | $1.0B | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2019 | n/a |
In 2019, Adena Health System implemented EpicCare Link as part of its Electronic Health Record environment. The deployment focused on extending clinic and patient access capabilities to support front desk registration, scheduling and provider chart review tasks across outpatient clinics.
EpicCare Link was configured to support patient registration workflows, appointment scheduling and provider scheduling template management, check out procedures, referral creation, and chart abstraction activities that mirror the responsibilities of Patient Access Representatives. Configuration emphasized role based access controls and clinician facing record review consistent with Electronic Health Record functional workflows.
The implementation operated alongside a heterogeneous application landscape that included eClinicalWorks, Meditech 6.15 and LSS, FormFast, ChartMaxx, Cisco Agent and Teledoc, and used CareLink connections for medical record management with Nationwide Children’s and OSUMC. EpicCare Link provided the external record access layer for clinicians and administrative staff to retrieve results and shared records from partner systems while remaining part of Adena Health System’s clinic operational ecosystem.
Governance and rollout relied on clinic super users and operational leads to bridge IT and front line staff, reflecting prior practice where super users acted as conduits between clinic and IT and staff participated in Lean Six Sigma and foundational leadership programs. Training and template configuration were driven by Patient Access and clinic leadership to align scheduling templates and front office processes with the EpicCare Link deployment.
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AdvantageCare Physicians | Healthcare | 1300 | $600M | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2016 | n/a |
In 2016 AdvantageCare Physicians implemented EpicCare Link, an Electronic Health Record application, as part of a broader outpatient Epic footprint. The deployment was centered on outpatient clinic workflows in the Greater New York City Area and aligned with the organization’s clinical and patient engagement objectives.
EpicCare Link was deployed alongside EpicCare Ambulatory, Healthy Planet, CareEverywhere, MyChart, Kaleidoscope, Haiku, and Canto to support ambulatory documentation, population health monitoring, patient portal access, mobile clinician workflows, and cross‑organization data exchange. Functional workstreams cited include specialty optimization, referral management, and Telemedicine Video Integrated Visits, reflecting configuration across scheduling, clinical documentation, and patient engagement modules.
Operational integration included explicit connections to non‑Epic tools used by the organization, including ZocDoc for external scheduling, MD Reports for reporting, and Vidyo for telemedicine video, while CareEverywhere covered health information exchange. A dedicated support organization of 14 programmers, analysts, consultants, and project managers maintained Epic outpatient applications and managed rollouts for new clinic openings and referral initiatives.
Governance and process changes were introduced through modernization and streamlining of clinical councils to improve communication between clinicians and IT, and by standardizing program and project management practices using SharePoint and other collaboration tools. Leadership oversight prioritized coordinated releases across clinical, scheduling, and patient engagement functions, with explicit program-level attention to specialty optimization and referral pathways.
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Advocate Health | Non Profit | 155000 | $9.2B | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2021 | n/a |
In 2021, Advocate Health implemented EpicCare Link as a component of its Electronic Health Record portfolio. The deployment was positioned within an enterprise Epic application strategy to extend clinician access and data exchange across acute and post-acute settings.
Configuration work centered on aligning EpicCare Link to enterprise clinical workflows governed by Advocate Healths Care Management, Utilization Management, Case Management, and Social Work functions. The implementation incorporated functionality consistent with Electronic Health Record portals, including external provider access, document sharing, and role-based access controls to support Risk Adjustment, Social Drivers of Health documentation, and Regulatory Reporting use cases.
EpicCare Link was integrated into Advocate Healths broader Epic ecosystem, working alongside Healthy Planet for population health, Care Everywhere for interoperability, MyChart for patient access, Haiku and Canto for mobile clinician workflows, and the Dorothy and Comfort applications for Home Care and Hospice continuity. The program also included operational integration with Epic COVID Care Companion and homebound vaccine initiatives to support patient outreach and data integration, and it fed population health dashboards and quality performance tracking feeds.
Governance was executed under the Director of Clinical Applications, who directed enterprise-wide IT applications and oversaw post-acute Epic services, collaborating with post-acute operations to standardize workflows and improve documentation. Rollout and operational governance emphasized cross-departmental coordination between clinical operations, interoperability teams, and reporting stakeholders to maintain clinical continuity and support integrated care delivery models.
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Healthcare | 28500 | $5.8B | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2010 | n/a |
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Healthcare | 3600 | $800M | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2016 | n/a |
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Healthcare | 10000 | $1.5B | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2012 | n/a |
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Healthcare | 13800 | $2.0B | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2020 | n/a |
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Healthcare | 14250 | $3.7B | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2022 | n/a |
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Healthcare | 11000 | $2.8B | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2023 | n/a |
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Healthcare | 4200 | $978M | United States | Epic Systems | EpicCare Link | Electronic Health Record | 2016 | n/a |
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Buyer Intent: Companies Evaluating EpicCare Link
- Zelis, a United States based Professional Services organization with 2500 Employees
- Wiechman Pig Company, a United States based Distribution company with 75 Employees
- Sapiens, a United States based Non Profit organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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