List of Ericsson OSS/BSS Customers
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Since 2010, our global team of researchers has been studying Ericsson OSS/BSS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ericsson OSS/BSS for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ericsson OSS/BSS for OSS/BSS include: Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Singtel, a Singapore based Communications organisation with 24112 employees and revenues of $10.90 billion, Ooredoo Qatar, a Qatar based Communications organisation with 16717 employees and revenues of $6.48 billion, Indosat, a Indonesia based Communications organisation with 3940 employees and revenues of $2.95 billion, Bhutan Telecom, a Bhutan based Communications organisation with 601 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using Ericsson OSS/BSS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ericsson OSS/BSS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bhutan Telecom | Communications | 601 | $70M | Bhutan | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2016 | n/a | In 2016, Bhutan Telecom implemented Ericsson OSS/BSS, deploying OSS/BSS capabilities to centralize billing and campaign management across its service portfolio. The operator contracted Ericsson to transform its billing systems into a single convergent environment supporting mobile, fixed line and broadband services, targeting operational status by the third quarter of 2016. Ericsson was contracted to lead design, deployment and systems integration for the Ericsson OSS/BSS platform. Configurations emphasized a convergent billing engine, real-time charging and rating, campaign and promotions management, and notification workflows to enable real-time offers and differential charging. The deployment covered billing and monetization for mobile, fixed-line and broadband business functions at Bhutan Telecom, the nation’s largest operator and sole fixed-line services provider. Integrations focused on consolidating usage and billing touchpoints across service domains to enable cross-service bundling, unified product catalog handling and end-to-end campaign delivery. Governance and rollout were structured as an Ericsson-led delivery with phased implementation and operational handover to Bhutan Telecom teams by the target quarter. Bhutan Telecom stated the program would standardize and modernize its billing systems, enable more flexible promotions and notifications, and provide the ability to manage differential charging options effectively. | |
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Indosat | Communications | 3940 | $3.0B | Indonesia | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2025 | n/a | In 2025, Indosat Ooredoo Hutchison implemented Ericsson OSS/BSS using Ericsson Digital Monetization Platform to unify a fragmented BSS landscape and provide a single end-to-end OSS/BSS framework for real-time monetization and service agility. The program targeted consolidation of charging, billing, mediation, order handling and catalog capabilities to support IOH’s 5G and digital service ambitions. The deployment architecture centers on Ericsson Digital Monetization Platform modules, including API Layer, Order Management, Catalog, Billing, Charging, Activation, Mediation and Access, configured as a convergent, product catalog enabled stack. The implementation adopted TM Forum aligned open APIs and the Shared Information Data model for products services and resources, enabling consistent product definitions and catalog-driven lifecycle automation across lines of business. Integrations were executed with a broad partner ecosystem and third party products, linking over 20 partner vendors and 70 plus channels into the platform, and planning a cloud migration to Google Cloud to host the Ericsson OSS/BSS and associated cloud native solutions. Ericsson provides continuous monitoring of infrastructure applications and business service monitoring and automation to ensure availability and performance, while the Ericsson Intelligent IT Suite drives continuous evolution of application and operations capabilities. Operational governance shifted to a single accountable managed services model with Ericsson assuming support across levels 1 through 4 and providing umbrella coordination for third party infrastructure management. Automated Business Service Management was implemented to align operations to end-to-end business KPIs such as order fulfillment and bill run completion, and Gen AI and machine learning were introduced as exploration areas to accelerate monetization and product innovation. The rollout migrated large subscription volumes to the platform, including an initial migration of 8 million postpaid subscribers and a later migration of 83 million prepaid subscribers resulting in roughly 100 million subscriptions on the Ericsson Digital Monetization Platform. Reported operational outcomes include zero major incidents post go live, a 70 percent improvement in order to activation time for first time success orders, a 62 percent improvement for orders completing within a day, a 60 percent reduction in time to market through a centralized catalog, a 68 percent reduction in postpaid order fallout on first attempt, a 90 percent improvement in bill generation time and a 99.999 percent service success rate noted through the migration. | |
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Ooredoo Qatar | Communications | 16717 | $6.5B | Qatar | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2022 | n/a | In 2022, Ooredoo Qatar implemented Ericsson OSS/BSS to underpin a high-capacity connectivity program tied to the countrywide sporting mega-event, deploying OSS/BSS capabilities to support surge traffic and commercial monetization ahead of the event. The deployment was executed as part of a broader Ericsson network modernization program that combined radio layer upgrades with business support systems to maintain service continuity for 1.4 million additional visitors and the resident population. The Ericsson OSS/BSS implementation included Ericsson Digital Monetization Platform, Charging, Billing, Catalog Manager, Order Care, Dynamic Activation, and Mediation, delivering integrated billing, charging, product catalog, order management, and mediation workflows. These modules were configured to enable dynamic service activation and real-time charging for a mix of consumer and enterprise use cases, supporting catalog-driven offers and order orchestration across digital and field channels. Operational integration connected the OSS/BSS stack with Ericsson-managed network elements and advanced radio solutions, using mediation to aggregate network events and usage for billing and monetization. The technical footprint supported indoor and outdoor coverage, stadium Massive MIMO and mmWave capacity increases, Elastic RAN coordination, network slicing for prioritized links, and multi-operator indoor small cells, delivering cohesive operational coverage nationwide including event venues and broadcaster locations. Governance and rollout were executed prior to the event, with Ooredoo selecting Ericsson as BSS transformation partner to align business operations with the network upgrades, and to enable monetization programs and cost-efficient management and deployment. The combined network and OSS/BSS program supported measured outcomes during the event, including peak speeds of 3.7 Gbps on commercial handsets, a record 45.1 TB traffic volume during peak hours, approximately 2,800 TB average daily nationwide data usage, and 11.4 million total voice calls with a 99.95 percent success rate. | |
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Communications | 24112 | $10.9B | Singapore | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2022 | n/a |
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Communications | 36093 | $22.9B | Australia | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2021 | n/a |
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Buyer Intent: Companies Evaluating Ericsson OSS/BSS
- SOCOMEC Group S.A., a France based Manufacturing organization with 3100 Employees
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