List of Ericsson OSS/BSS Customers
Ericsson
Torshamnsgatan 21,
Stockholm, 164 83,
Sweden
Stockholm, 164 83,
Sweden
46 1 0719 0000
Professional Services
88826
$237M
Since 2010, our global team of researchers has been studying Ericsson OSS/BSS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ericsson OSS/BSS for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ericsson OSS/BSS for OSS/BSS include: Telstra, a Australia based Communications organisation with 29520 employees and revenues of $15.93 billion, Singtel, a Singapore based Communications organisation with 24112 employees and revenues of $10.90 billion, Ooredoo Qatar, a Qatar based Communications organisation with 16717 employees and revenues of $6.48 billion, Indosat, a Indonesia based Communications organisation with 3940 employees and revenues of $2.95 billion, Bhutan Telecom, a Bhutan based Communications organisation with 601 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using Ericsson OSS/BSS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bhutan Telecom | Communications | 601 | $70M | Bhutan | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2016 | n/a |
In 2016, Bhutan Telecom implemented Ericsson OSS/BSS, deploying OSS/BSS capabilities to centralize billing and campaign management across its service portfolio. The operator contracted Ericsson to transform its billing systems into a single convergent environment supporting mobile, fixed line and broadband services, targeting operational status by the third quarter of 2016.
Ericsson was contracted to lead design, deployment and systems integration for the Ericsson OSS/BSS platform. Configurations emphasized a convergent billing engine, real-time charging and rating, campaign and promotions management, and notification workflows to enable real-time offers and differential charging.
The deployment covered billing and monetization for mobile, fixed-line and broadband business functions at Bhutan Telecom, the nation’s largest operator and sole fixed-line services provider. Integrations focused on consolidating usage and billing touchpoints across service domains to enable cross-service bundling, unified product catalog handling and end-to-end campaign delivery.
Governance and rollout were structured as an Ericsson-led delivery with phased implementation and operational handover to Bhutan Telecom teams by the target quarter. Bhutan Telecom stated the program would standardize and modernize its billing systems, enable more flexible promotions and notifications, and provide the ability to manage differential charging options effectively.
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Indosat | Communications | 3940 | $3.0B | Indonesia | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2025 | n/a |
In 2025, Indosat Ooredoo Hutchison implemented Ericsson OSS/BSS using Ericsson Digital Monetization Platform to unify a fragmented BSS landscape and provide a single end-to-end OSS/BSS framework for real-time monetization and service agility. The program targeted consolidation of charging, billing, mediation, order handling and catalog capabilities to support IOH’s 5G and digital service ambitions.
The deployment architecture centers on Ericsson Digital Monetization Platform modules, including API Layer, Order Management, Catalog, Billing, Charging, Activation, Mediation and Access, configured as a convergent, product catalog enabled stack. The implementation adopted TM Forum aligned open APIs and the Shared Information Data model for products services and resources, enabling consistent product definitions and catalog-driven lifecycle automation across lines of business.
Integrations were executed with a broad partner ecosystem and third party products, linking over 20 partner vendors and 70 plus channels into the platform, and planning a cloud migration to Google Cloud to host the Ericsson OSS/BSS and associated cloud native solutions. Ericsson provides continuous monitoring of infrastructure applications and business service monitoring and automation to ensure availability and performance, while the Ericsson Intelligent IT Suite drives continuous evolution of application and operations capabilities.
Operational governance shifted to a single accountable managed services model with Ericsson assuming support across levels 1 through 4 and providing umbrella coordination for third party infrastructure management. Automated Business Service Management was implemented to align operations to end-to-end business KPIs such as order fulfillment and bill run completion, and Gen AI and machine learning were introduced as exploration areas to accelerate monetization and product innovation.
The rollout migrated large subscription volumes to the platform, including an initial migration of 8 million postpaid subscribers and a later migration of 83 million prepaid subscribers resulting in roughly 100 million subscriptions on the Ericsson Digital Monetization Platform. Reported operational outcomes include zero major incidents post go live, a 70 percent improvement in order to activation time for first time success orders, a 62 percent improvement for orders completing within a day, a 60 percent reduction in time to market through a centralized catalog, a 68 percent reduction in postpaid order fallout on first attempt, a 90 percent improvement in bill generation time and a 99.999 percent service success rate noted through the migration.
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Ooredoo Qatar | Communications | 16717 | $6.5B | Qatar | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2022 | n/a |
In 2022, Ooredoo Qatar implemented Ericsson OSS/BSS to underpin a high-capacity connectivity program tied to the countrywide sporting mega-event, deploying OSS/BSS capabilities to support surge traffic and commercial monetization ahead of the event. The deployment was executed as part of a broader Ericsson network modernization program that combined radio layer upgrades with business support systems to maintain service continuity for 1.4 million additional visitors and the resident population.
The Ericsson OSS/BSS implementation included Ericsson Digital Monetization Platform, Charging, Billing, Catalog Manager, Order Care, Dynamic Activation, and Mediation, delivering integrated billing, charging, product catalog, order management, and mediation workflows. These modules were configured to enable dynamic service activation and real-time charging for a mix of consumer and enterprise use cases, supporting catalog-driven offers and order orchestration across digital and field channels.
Operational integration connected the OSS/BSS stack with Ericsson-managed network elements and advanced radio solutions, using mediation to aggregate network events and usage for billing and monetization. The technical footprint supported indoor and outdoor coverage, stadium Massive MIMO and mmWave capacity increases, Elastic RAN coordination, network slicing for prioritized links, and multi-operator indoor small cells, delivering cohesive operational coverage nationwide including event venues and broadcaster locations.
Governance and rollout were executed prior to the event, with Ooredoo selecting Ericsson as BSS transformation partner to align business operations with the network upgrades, and to enable monetization programs and cost-efficient management and deployment. The combined network and OSS/BSS program supported measured outcomes during the event, including peak speeds of 3.7 Gbps on commercial handsets, a record 45.1 TB traffic volume during peak hours, approximately 2,800 TB average daily nationwide data usage, and 11.4 million total voice calls with a 99.95 percent success rate.
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Singtel | Communications | 24112 | $10.9B | Singapore | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2022 | n/a |
In 2022 Singtel implemented Ericsson OSS/BSS as a core component of its 5G Standalone network rollout in Singapore, embedding OSS and BSS capabilities to support new monetization and enterprise service models. The Ericsson OSS/BSS deployment aligns with Singtel’s stated aims to differentiate 5G offerings beyond connectivity, enable developer validation of new use cases, and capture new business opportunities through 5G monetization, with the Apps Category OSS/BSS explicitly driving charging and service exposure functions.
The Ericsson OSS/BSS implementation included Ericsson Digital BSS and 5G charging capabilities to capture real time network data and mediate service monetization, operating alongside Ericsson’s dual mode 5G Core which is a container based cloud native platform with packet core, unified data management, policy, signaling controller and exposure network functions. The broader solution footprint deployed in support of OSS/BSS comprises Ericsson NFVI with Ericsson Cloud Container Distribution based on Kubernetes, Ericsson Cloud IMS for voice services, Ericsson 5G RAN components and spectrum sharing software, Ericsson mmWave for high frequency capacity, and Ericsson Router 6000 for IP transport.
Operational integration tied Ericsson OSS/BSS into Ericsson Dynamic Orchestration including Ericsson Network Manager ENM, AI driven Network Intelligence ENI, and Ericsson Orchestration cloud manager and service orchestration to enable service lifecycle management, policy driven charging, and coordinated orchestration across radio, transport and core domains. The operational scope covered consumer and enterprise business functions, Singtel network operations and developer engagement programs, and included collaboration with industry partners and public sector bodies in Singapore to validate enterprise use cases in robotics, VR, drones and maritime scenarios.
Governance and rollout used a coordinated people and process model with local Singtel engineers working alongside Ericsson engineering teams and program delivery units to address interoperability and readiness during launch phases. The integrated deployment that included Ericsson OSS/BSS contributed to the 5G Standalone outcome of substantially higher peak data rates up to ten times LTE, reduced end to end latency, and enhanced network capacity, outcomes that were recognized by awards in 2021 and 2022 for advancing standalone 5G and enterprise deployments.
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Telstra | Communications | 29520 | $15.9B | Australia | Ericsson | Ericsson OSS/BSS | OSS/BSS | 2021 | n/a |
In 2021 Telstra implemented Ericsson OSS/BSS to deliver a front-end digital transformation of its retail pre-paid stack within the OSS/BSS category. The initiative targeted Telstra pre-paid customers in Australia and focused on simplifying digital subscriptions and service activation workflows through a customer centric digital experience.
The implementation used Ericsson OSS/BSS components as an end to end pre integrated retail pre-paid solution, including Ericsson Charging, Ericsson Digital Experience Platform DXP, Ericsson Catalog Manager and Ericsson Order Care. The solution was deployed cloud native and designed to provide a contextual and optimized omni channel experience across web and mobile touchpoints.
Architecturally the program emphasized CI/CD driven delivery and TMF aligned Open APIs to enable integration with multiple IT systems and shorten time to market. The deployment established automated CI/CD pipelines from Ericsson development into Telstra environments and integrated the digital front end with existing operational systems to deliver an integrated end to end pre paid product flow.
Delivery and governance were executed by a joint Telstra and Ericsson project team using modern agile delivery methodologies and program level governance. Continuous integration and continuous delivery practices were used to accelerate testing and launch, enabling industry record time delivery through coordinated agile processes across both organizations.
Outcomes reported in the program included activation speeds of less than a couple of minutes for new prepaid activations compared to around 10 minutes with the previous solution, an improvement of more than 50 percent in service activation speed. The launch delivered improved omni channel customer experiences, faster time to market for simplified product setups, and vendor statements indicated expectations of more efficient operation and reduced total cost of ownership.
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Buyer Intent: Companies Evaluating Ericsson OSS/BSS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ericsson OSS/BSS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ericsson OSS/BSS for OSS/BSS include:
- Penta Consulting, a United Kingdom based Professional Services organization with 100 Employees
- SOCOMEC Group S.A., a France based Manufacturing company with 3100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Ericsson OSS/BSS Coverage
Ericsson OSS/BSS is a OSS/BSS solution from Ericsson.
Companies worldwide use Ericsson OSS/BSS, from small firms to large enterprises across 21+ industries.
Organizations such as Telstra, Singtel, Ooredoo Qatar, Indosat and Bhutan Telecom are recorded users of
Ericsson OSS/BSS for OSS/BSS.
Companies using Ericsson OSS/BSS are most concentrated in Communications, with adoption spanning over 21 industries.
Companies using Ericsson OSS/BSS are most concentrated in Australia, Singapore and Qatar, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ericsson OSS/BSS across Americas, EMEA, and APAC.
Companies using Ericsson OSS/BSS range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 60%.
Customers of Ericsson OSS/BSS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ericsson OSS/BSS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of OSS/BSS.