List of Esri Arcgis Survey123 Customers
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United States
Since 2010, our global team of researchers has been studying Esri Arcgis Survey123 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Esri Arcgis Survey123 for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Esri Arcgis Survey123 for Survey and Questionnaire include: NJ Transit, a United States based Transportation organisation with 12500 employees and revenues of $1.10 billion, The York Water Company, a United States based Utilities organisation with 110 employees and revenues of $56.3 million, Cerema France, a France based Government organisation with 2500 employees and revenues of $55.0 million, Parker Water & Sanitation District, a United States based Utilities organisation with 93 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using Esri Arcgis Survey123, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cerema France | Government | 2500 | $55M | France | Esri | Esri Arcgis Survey123 | Survey and Questionnaire | 2021 | n/a |
In 2021 Cerema France implemented Esri Arcgis Survey123 for a nationwide bridge and retaining-wall condition census, using Survey and Questionnaire tooling to capture structured inspection data and images for France's National Bridges Program. The deployment targeted infrastructure asset inspection, standardizing field data capture to support program-level prioritization and oversight.
Esri Arcgis Survey123 was configured to collect geospatial attributes, timestamped records, and photographic evidence through mobile forms, with conditional fields and validation rules to enforce consistent inspection workflows. Configuration emphasis included form templates for bridge and retaining-wall condition fields, photo attachment workflows, GPS coordinate capture, and enumerator data validation to support repeatable field assessments.
Operational rollout trained 250 field agents and ran from mid-2021 to mid-2023, surveying approximately 45,000 structures to generate the inspection corpus used to prioritize repairs. Survey123 records were consolidated into interactive dashboards for program managers, enabling centralized visibility of condition data and helping sequence repair prioritization across inspected assets.
The implementation covered nationwide sites in France and served the asset condition assessment and repair planning business functions, accompanied by a structured training program and standardized data capture governance to ensure consistency across inspectors and locations.
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NJ Transit | Transportation | 12500 | $1.1B | United States | Esri | Esri Arcgis Survey123 | Survey and Questionnaire | 2020 | n/a |
In 2020, NJ TRANSIT deployed Esri Arcgis Survey123, a Survey and Questionnaire application, to formalize field data capture and asset management for its transit infrastructure. The initiative positioned Esri Arcgis Survey123 to support inspection and data collection workflows across bus, rail, and light rail assets, aligning the application to the organization business function of field surveying and asset lifecycle documentation.
The implementation leveraged configured Survey123 forms and attribute schemas to collect linear referencing measures used to feed the PTC deployment and to georeference assets accurately against as built drawings and straight line diagrams. Functionality implemented included structured survey forms for QA QC, scheduled digitization of bus patterns on a quarterly cadence, and integration with Esri mobile tools such as FieldMaps for in field capture, plus dashboards, StoryMaps, Hub Sites, Web App Builder, and Experience Builder to present and operationalize collected data.
Architecture and operational coverage combined ArcGIS Enterprise Server hosting with ArcGIS Online layer management, with the Enterprise Server maintained for service hosting and data usage analytics to optimize performance for internal dataset requests. Collected Survey123 data and curated ArcGIS Online layers were organized to meet metadata standards and were shared outward to the NJ Geographic Information Network, establishing data exchange pathways for planning and engineering teams across the tri state area.
Governance responsibilities were implemented through centralized data organization, metadata standards, and QA QC workflows led by the transportation GIS team, which also tracked analytics to tune server performance and user access. The program produced auxiliary delivery channels and applications, notably a VaxRide webapp that connected individuals seeking Covid 19 vaccination sites to NJ TRANSIT transit options, illustrating the Survey123 driven capture and publishing loop from field collection to public facing mapping applications.
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Parker Water & Sanitation District | Utilities | 93 | $45M | United States | Esri | Esri Arcgis Survey123 | Survey and Questionnaire | 2019 | n/a |
In 2019, Parker Water & Sanitation District deployed Esri Arcgis Survey123, a Survey and Questionnaire application, to replace paper-based maps and inspection forms for underground infrastructure. The implementation focused on mobile field data capture using structured Survey123 forms that collect inspection details, timestamps, geotagged locations, and photo attachments, enabling field crews to record observations at the asset level.
The rollout provisioned Esri Arcgis Survey123 for field operations and inspection workflows across the district, shifting routine underground infrastructure inspections from paper to digital forms and consolidating inspection entries into standardized records. Governance adjustments included formalizing digital inspection procedures and training crews on Survey123 form use, which the district reported streamlined field collection and produced a 100% improvement over paper workflows, saving staff time and reducing duplicate work.
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Utilities | 110 | $56M | United States | Esri | Esri Arcgis Survey123 | Survey and Questionnaire | 2023 | EBA Engineering |
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