List of EVOX CC Cloud Smart Customers
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Since 2010, our global team of researchers has been studying EVOX CC Cloud Smart customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EVOX CC Cloud Smart for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EVOX CC Cloud Smart for Call Center include: DOTDOT, a Taiwan based Communications organisation with 1175 employees and revenues of $294.0 million, TurboTent, a Taiwan based Retail organisation with 500 employees and revenues of $155.0 million, OB Design, a Taiwan based Professional Services organisation with 95 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using EVOX CC Cloud Smart, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EVOX CC Cloud Smart customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DOTDOT | Communications | 1175 | $294M | Taiwan | EVOX | EVOX CC Cloud Smart | Call Center | 2021 | n/a |
In 2021 DOTDOT deployed EVOX CC Cloud Smart to mobilize its Go Foodie operations in Taiwan. The EVOX CC Cloud Smart deployment established a cloud contact center with mobile extensions and multi-branch integration to prevent missed calls and centralize call records, supporting DOTDOTs customer-service and CRM workflows across branches. This Call Center implementation consolidated inbound call handling and agent mobility, using EVOX Connect Call Center features to extend voice routing and centralized logging to mobile devices. Configuration emphasized mobile extension provisioning, centralized call logging and multi-branch routing, enabling improved remote working and branch communications. Rollout and operational alignment focused on integrating call records into customer-service processes and providing cross-branch visibility for distributed agents.
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OB Design | Professional Services | 95 | $18M | Taiwan | EVOX | EVOX CC Cloud Smart | Call Center | 2019 | n/a |
In 2019, OB Design implemented EVOX CC Cloud Smart as a Call Center deployment to support retail and e-commerce customer-service operations in Taiwan. The engagement centered on a cloud telephony architecture provisioned to scale agent capacity rapidly and simplify extension management for customer-service teams.
EVOX CC Cloud Smart was configured to deliver core call center capabilities including cloud-based call routing, agent desktop sessioning, interactive voice response, queue management, and CTI-enabled CRM workflows. The implementation emphasized rapid provisioning of customer-service extensions and simplified reassignments, reducing administrative overhead associated with personnel moves.
The deployment targeted OB Design's customer-service organization in Taiwan as a CRM-aligned contact center solution, accelerating onboarding of new support staff and enabling faster team expansion. Governance changes focused on operationalizing cloud extension management and standardizing agent onboarding procedures to take advantage of the centralized EVOX CC Cloud Smart provisioning and administration.
Reported outcomes from the EVOX customer story include reduced time spent on personnel moves and an accelerated pace of team growth, achieved through simplified extension management and faster onboarding of new support staff.
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TurboTent | Retail | 500 | $155M | Taiwan | EVOX | EVOX CC Cloud Smart | Call Center | 2023 | n/a |
In 2023 TurboTent implemented EVOX CC Cloud Smart as its cloud Call Center solution to centralize customer contact handling across headquarters and retail counters in Taiwan. The deployment positioned EVOX CC Cloud Smart to manage inbound voice traffic and orchestrate routing to shared customer service agents and counter staff, consolidating interaction flows under a single cloud contact platform.
Configuration centered on EVOX CC Cloud Smart ACD rules to drive skill based routing and priority queuing for customer segments, with agent desktop workflows designed to present unified interaction context. The implementation used an integration module to surface LINE chat history directly into the agent interface, enabling agents to see prior messaging alongside live voice interactions and reducing context switching.
Operational scope covered customer service and CRM functions across TurboTent headquarters and retail counters in Taiwan, with the ECLIK integration documented in the vendor case study used to link LINE chat threads to voice records. The rollout emphasized workflow alignment between counter staff and centralized agents, and the integration of voice and LINE chat data increased agent efficiency and improved customer experience by providing unified interaction context.
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