List of Exact Service Management Customers
Delft, 2629,
Netherlands
Since 2010, our global team of researchers has been studying Exact Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exact Service Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exact Service Management for Field Service Management include: Ask Roger, a Netherlands based Professional Services organisation with 50 employees and revenues of $7.0 million, OG Clean Fuels, a Netherlands based Distribution organisation with 30 employees and revenues of $5.0 million, Kassanet Pieterse, a Netherlands based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Exact Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exact Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ask Roger | Professional Services | 50 | $7M | Netherlands | Exact Software | Exact Service Management | Field Service Management | 2012 | n/a |
In 2012, Ask Roger implemented Exact Service Management as its Field Service Management application across offices in Utrecht and Nieuwerkerk a/d IJssel. The deployment was aligned with Ask Roger’s Exact product footprint, explicitly integrating Exact Globe and Exact Synergy alongside Exact Service Management to maintain platform consistency. Ask Roger is a professional services ICT firm with about 25 employees and multi-site service delivery requirements which shaped the scope of the rollout.
Exact Service Management was configured to manage end to end service order lifecycles, including scheduling and dispatch, technician mobile workflows, and parts and inventory control, reflecting core Field Service Management capabilities. The implementation integrated service order and invoicing records with Exact Globe to ensure alignment with financial postings, and synchronized customer and project data with Exact Synergy to preserve CRM and project collaboration context. Configuration focused on service order orchestration, technician status updates, and minimizing duplicate master data across Exact Globe, Exact Synergy, and Exact Service Management to support consistent transaction flows.
Operational coverage included field service operations, back office service administration, dispatch teams, and field technicians across both sites. Governance established structured service workflows and centralized scheduling ownership to coordinate Exact Service Management with existing Exact Globe and Exact Synergy processes. Rollout priorities emphasized reuse of Exact platform data models and standard Field Service Management terminology such as service orders, SLAs, and technician routing to stabilize operational procedures.
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Kassanet Pieterse | Professional Services | 10 | $1M | Netherlands | Exact Software | Exact Service Management | Field Service Management | 2018 | BrainSys |
In 2018, Kassanet Pieterse implemented Exact Service Management, a Field Service Management application. The deployment was carried out with BrainSys and concentrated on centralizing the companys service operations and cashier workflows within the Exact product family.
Exact Service Management was configured to manage service call status and to streamline on-site processes, using standard Field Service Management capabilities such as service call tracking, scheduling and dispatch workflows, and invoicing automation. Configuration emphasized cashier-facing functionality, providing the cashier with enhanced visibility into service status and automated invoice generation to reduce manual billing steps.
The implementation included an explicit integration with Exact Synergy for automatic invoicing, enabling invoicing to be produced from service transactions recorded in Exact Service Management. Operational coverage focused on service delivery and finance functions, and governance changes aligned workflows so that service teams update call status and the cashier triggers automated invoicing. Customers reported that Kassanet Pieterse now works more efficiently and proactively, and internal outcomes cited include better insight into service calls, more efficient handling, and time savings through automatic invoicing from Exact Synergy.
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OG Clean Fuels | Distribution | 30 | $5M | Netherlands | Exact Software | Exact Service Management | Field Service Management | 2016 | BrainSys |
In 2016, OG Clean Fuels implemented Exact Service Management as part of an Exact Globe Wholesale ERP deployment from Exact Software to support Field Service Management for maintenance and operations of its clean fuel filling stations. The implementation targeted service orchestration across the companys international footprint and was delivered by BrainSys to align operations with growth plans in the Netherlands, Germany, Sweden and Belgium.
Exact Service Management was configured alongside Exact Globe Wholesale, Synergy CRM and HRM to create an integrated operations and customer management stack. The Field Service Management configuration emphasized mobile job capture, fault and maintenance ticketing, asset and device-level reporting at filling stations, and direct feedback from service technicians into the ERP driven service ledger.
The solution architecture included a virtual office platform using Office365 and a Central Management of Master Data CMDM layer to harmonize records across administrations and divisions. Complementary integrations implemented by BrainSys included Scan Sys for invoice digitization and Orbis for automated process triggers, improving end to end processing between service, finance and commercial modules.
Governance and rollout were structured as a cross-functional program managed by BrainSys with centralized master data control and operational workflows redefined for field service teams and station operations. Reported outcomes included more efficient processing and reduced manual errors through the combined Exact Service Management and BrainSys Industry Suite integrations.
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