List of Exotel AI Chat Customers
Bangalore, 560071,
India
Since 2010, our global team of researchers has been studying Exotel AI Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exotel AI Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exotel AI Chat for Chatbots and Conversational AI include: Generali, a Italy based Insurance organisation with 87909 employees and revenues of $68.73 billion, Piramal Capital & Housing Finance, a India based Banking and Financial Services organisation with 4819 employees and revenues of $665.0 million, Shaadi India, a India based Media organisation with 1200 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Exotel AI Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exotel AI Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Generali | Insurance | 87909 | $68.7B | Italy | Exotel | Exotel AI Chat | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Generali deployed Exotel AI Chat to support Future Generali’s sales journeys in India, using the Exotel AI Chat application to introduce conversational automation into front line sales engagement. The deployment is an example of Chatbots and Conversational AI applied to lead qualification and personalized outreach within an insurance sales context.
The implementation centered on conversational AI chat and voice bots configured to automate common sales interactions, handle inbound and outbound engagement, and deliver personalized messaging along predefined sales flows. Functional components emphasized automated lead qualification logic, dynamic conversation scripting and scalable bot-driven outreach to increase contact coverage while keeping human handoffs for complex cases.
Operationally the Exotel AI Chat rollout targeted Future Generali sales operations in India and intersected with contact center and field sales functions, embedding conversational workflows into existing sales journeys. Governance focused on aligning conversational scripts with sales process and compliance rules, and on operationalizing bot to human escalation points to preserve sales quality and regulatory controls.
The vendor case study reports approximately 20 percent uplift in sales conversion from this conversational AI deployment and describes the usage of Exotel AI Chat as enabling more personalized and scalable outreach for Future Generali’s sales organization.
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Piramal Capital & Housing Finance | Banking and Financial Services | 4819 | $665M | India | Exotel | Exotel AI Chat | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Piramal Capital & Housing Finance implemented Exotel AI Chat to deploy Conversational AI across its customer engagement channels in India. The Exotel AI Chat implementation is categorized as Chatbots and Conversational AI and was focused on automating routine support and outbound outreach workflows for the finance business.
The deployment included Exotel conversational capabilities explicitly identified as chatbots and voicebots together with the AI Chat Conversational AI module, enabling automated conversational flows and scripted responses. Configuration emphasized orchestration between automated AI interactions and live agent escalation through contact center integration to ensure continuity across voice and messaging channels.
Operational coverage targeted customer support and outreach functions across Piramal Finance customer engagement channels in India, with the contact center acting as the primary operational node for handoffs and escalation. Governance centered on integrating AI chat handling into existing support workflows and routing rules, preserving agent intervention points for complex cases.
Exotel’s published case study credits the Exotel AI Chat Conversational AI deployment with a approximately 22% increase in customer engagement, reflecting measurable engagement lift reported after the rollout.
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Shaadi India | Media | 1200 | $100M | India | Exotel | Exotel AI Chat | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Shaadi India implemented Exotel AI Chat, a Chatbots and Conversational AI application, as part of a broader adoption of Exotel's cloud contact center and automation platform. The deployment targeted support and sales processes across India and aimed to scale customer coverage while reducing response times.
The architecture combined cloud contact center routing with conversational automation, using Exotel AI Chat to handle first contact conversations, automate routine inquiries, and surface qualified leads for live agents. Configuration work emphasized intent modeling, scripted reply flows, session routing rules, and automation triggers to hand off complex cases to human agents. These functional modules were aligned to standard contact center workflows for inbound customer support and sales engagement.
Operational rollout was phased across support and sales teams, with governance focused on conversational content controls, escalation policies, and change management to align agents to automated interactions. The published case study on Exotel's platform describes cloud contact center and automation adoption and reports an estimated ~20% increase in customer coverage following the initiative. Shaadi India implemented Exotel AI Chat in 2024 to apply Chatbots and Conversational AI to its support and sales functions.
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