List of FINEOS Billing Customers
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Since 2010, our global team of researchers has been studying FINEOS Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FINEOS Billing for Time Tracking and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FINEOS Billing for Time Tracking and Billing include: Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, New York Life, a United States based Insurance organisation with 13000 employees and revenues of $50.00 billion, Guardian Life Insurance, a United States based Insurance organisation with 10000 employees and revenues of $13.50 billion and many others.
Contact us if you need a completed and verified list of companies using FINEOS Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FINEOS Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cigna Healthcare | Insurance | 71295 | $244.4B | United States | FINEOS | FINEOS Billing | Time Tracking and Billing | 2020 | n/a |
In 2020, Cigna Healthcare collaborated with FINEOS to develop and broadly implement the FINEOS Policy and FINEOS Billing components. Cigna implemented FINEOS Billing in the Time Tracking and Billing category to administer group and voluntary benefits across the United States.
The deployment integrated the FINEOS Billing module alongside FINEOS Policy and claims components to form a unified digital core, supporting billing automation and integrated policy administration. Functional capabilities implemented include billing orchestration, policy administration workflows and claims interoperability that enable end to end processing between enrollment, policy maintenance and premium collection.
Operational coverage focused on Cigna Group Insurance operations in the United States, targeting employer and customer servicing for group and voluntary benefits. Governance and rollout emphasized consolidated servicing workflows between billing, policy and claims teams, with the vendor announcement describing improved billing automation and integrated policy administration as primary outcomes of the implementation.
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Guardian Life Insurance | Insurance | 10000 | $13.5B | United States | FINEOS | FINEOS Billing | Time Tracking and Billing | 2023 | n/a |
In 2023, Guardian Life Insurance implemented FINEOS Billing on the FINEOS Platform to address Time Tracking and Billing needs for its group employee benefits business in the United States. The deployment leverages FINEOS AdminSuite capabilities including customer billing, policy administration, claims management, and integrated absence management.
FINEOS Billing is configured to consolidate customer billing workflows alongside policy administration and claims modules, enabling integrated absence management processes across benefits servicing functions. Functional capabilities implemented include customer billing, policy administration, claims intake and adjudication, and absence event tracking and orchestration, reflecting typical Time Tracking and Billing application workflows.
The operational scope covers Guardian Life Insurances group employee benefits business in the United States, aligning billing and absence processes across benefits operations, customer service, and policy administration teams. Governance and workflow modernization efforts are explicitly focused on billing and absence workflows, with the announcement stating the goal of improving customer experience and operational efficiency.
The announcement ties the FINEOS Billing implementation directly to modernization of billing and absence management, positioning FINEOS Billing as the central Time Tracking and Billing component supporting absence management products and associated customer billing for Guardian Life Insurance.
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New York Life | Insurance | 13000 | $50.0B | United States | FINEOS | FINEOS Billing | Time Tracking and Billing | 2020 | n/a |
In 2020, New York Life Group Benefit Solutions implemented FINEOS Billing as part of the cloud-native FINEOS AdminSuite to centralize policy administration and deliver complex billing and revenue management for its group and voluntary benefits operations in the United States. The implementation placed FINEOS Billing at the center of a Time Tracking and Billing posture for New York Life, aligning the application with billing lifecycle and revenue management business functions.
The deployment focused on configuration and orchestration of centralized policy administration, complex billing rules, invoicing workflows, premium calculation and revenue management processes within FINEOS Billing. Standard Time Tracking and Billing capabilities were applied to support billing lifecycle automation, billing reconciliation, invoice generation and accounting handoffs, with the FINEOS AdminSuite providing the core application services and data model.
Operational coverage targeted group and voluntary benefits lines of business, and the project encompassed billing, policy administration, finance and customer service process integration within New York Life’s United States operations. The implementation integrated FINEOS Billing into New York Life’s operational workflows to support end to end billing and revenue management processes across those departments.
Governance and rollout leveraged the cloud-native AdminSuite architecture and established centralized operational ownership for billing and policy administration workflows. According to the published case study the FINEOS AdminSuite deployment delivered improved operational efficiency and customer experience, reflecting the intended business outcomes for New York Life’s billing and revenue management functions.
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Buyer Intent: Companies Evaluating FINEOS Billing
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