List of Fishbowl GRM Customers
Orem, 84097, UT,
United States
Since 2010, our global team of researchers has been studying Fishbowl GRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fishbowl GRM for Guest Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fishbowl GRM for Guest Management include: Texas Roadhouse, a United States based Retail organisation with 95000 employees and revenues of $5.37 billion, Raising Cane's Restaurants, a United States based Leisure and Hospitality organisation with 50000 employees and revenues of $1.50 billion, In-N-Out Burger, a United States based Leisure and Hospitality organisation with 27000 employees and revenues of $1.07 billion and many others.
Contact us if you need a completed and verified list of companies using Fishbowl GRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fishbowl GRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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In-N-Out Burger | Leisure and Hospitality | 27000 | $1.1B | United States | Fishbowl Inventory | Fishbowl GRM | Guest Management | 2023 | n/a |
In 2023, In-N-Out Burger implemented Fishbowl GRM to centralize CRM and guest marketing workflows under the Guest Management category. The implementation is positioned for CRM and guest marketing use in the United States, with an explicit objective to unify guest data and support targeted marketing channels including email, SMS, and offer delivery, as well as loyalty activities aimed at boosting engagement and repeat business.
Fishbowl GRM was configured to provide guest profile consolidation, segmentation and campaign orchestration capabilities typical of Guest Management systems. Functional modules inferred from the vendor context include unified guest profiles, audience segmentation, campaign management for email and SMS, offer management, and loyalty program support, with Fishbowl GRM named explicitly in vendor materials.
Public information does not disclose specific system integration partners or backend connectors, therefore named integrations are not enumerated. Operational coverage focuses on marketing and guest loyalty functions across the companys United States footprint, with the implementation intended to supply a single source of guest truth to feed targeted campaigns and loyalty workflows.
Governance emphasis centers on centralized data stewardship and campaign workflow standardization to ensure consistent segmentation and offer administration across marketing channels. The stated intent of the deployment is to boost engagement and repeat business, with these business outcomes cited in vendor-facing materials rather than as quantified results.
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Raising Cane's Restaurants | Leisure and Hospitality | 50000 | $1.5B | United States | Fishbowl Inventory | Fishbowl GRM | Guest Management | 2023 | n/a |
In 2023, Raising Cane's Restaurants implemented Fishbowl GRM for Guest Management to capture first party guest data and support CRM and marketing activities across the United States. This adoption is inferred from Fishbowl product listings that display Raising Cane's among customer logos rather than from a named case study, and the deployment is oriented toward targeted email, SMS and loyalty campaigns to drive repeat visits and lifetime value.
The Fishbowl GRM implementation is configured to create and consolidate guest profiles, enable audience segmentation, and orchestrate campaign execution for email and SMS channels. Functional capabilities emphasized in the deployment include profile enrichment, segmentation and campaign orchestration, with loyalty campaign workflows configured to deliver targeted offers and retention outreach.
Operational scope centers on corporate marketing and loyalty teams supporting U.S. restaurants, using Fishbowl GRM as the system of record for first party guest data and campaign audiences. The solution provisions channel execution for email and SMS messaging and maintains consolidated guest records to support loyalty communications and targeted marketing programs.
Governance and process changes associated with the rollout include establishing consent capture and data privacy controls, defining campaign suppression and frequency rules, and formalizing owner ship for audience segmentation and campaign approval within marketing and loyalty operations. The implementation narrative for Fishbowl GRM in this context stays focused on Guest Management capabilities and CRM marketing workflows rather than on specific integration partners or implementation vendors.
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Texas Roadhouse | Retail | 95000 | $5.4B | United States | Fishbowl Inventory | Fishbowl GRM | Guest Management | 2024 | n/a |
In 2024, Texas Roadhouse implemented Fishbowl GRM to support Guest Management across its United States restaurant network. The deployment targets CRM and marketing workflows to grow local guest databases and to drive customer acquisition and engagement across email and SMS channels. Fishbowl GRM serves as the central Guest Relationship Management application for local database segmentation, guest profile management, and campaign orchestration.
Implementation focused on Fishbowl GRM modules for guest profiling, local database management, segmentation, and multichannel campaign orchestration, with explicit use for email and SMS engagement. Operational ownership is with corporate CRM and marketing teams and covers local store level audience growth across the United States, supporting localized campaigns and acquisition efforts. Fishbowl cites a partnership that helped Texas Roadhouse grow local databases and acquire new customers, and vendor documentation describes this module usage as an explicit Fishbowl GRM implementation.
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