List of FLS VISITOUR Customers
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Since 2010, our global team of researchers has been studying FLS VISITOUR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FLS VISITOUR for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FLS VISITOUR for Field Service Management include: Homeserve, a United Kingdom based Insurance organisation with 8600 employees and revenues of $1.79 billion, BES Group, a United Kingdom based Manufacturing organisation with 1600 employees and revenues of $200.0 million, JLA Group, a United Kingdom based Manufacturing organisation with 1100 employees and revenues of $137.0 million, Energiewacht, a Netherlands based Construction and Real Estate organisation with 1000 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using FLS VISITOUR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FLS VISITOUR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BES Group | Manufacturing | 1600 | $200M | United Kingdom | FLS GmbH | FLS VISITOUR | Field Service Management | 2015 | n/a |
In 2015, BES Group implemented FLS VISITOUR from FLS GmbH to schedule and consolidate inspections across approximately 450 engineers in the United Kingdom. The deployment was oriented to Field Service Management and targeted improvements in operations and customer service through centralized inspection scheduling and workforce coordination.
The implementation focused on scheduling and inspection consolidation capabilities within FLS VISITOUR, configuring workforce scheduling, dispatch orchestration, and inspection planning workflows to support field technicians. The project synchronized work orders, customer and asset records with Microsoft Dynamics 365, enabling a single source for service requests and scheduling data between back office and field operations.
Operational coverage centered on UK field service sites and engineering teams, with rollout practices that centralized scheduling ownership and standardized inspection workflows across operations and customer service functions. Governance emphasis included consolidated scheduling processes and role-based access to scheduling and execution data to reduce ad hoc dispatching and improve coordination.
BES Group reported measurable operational outcomes in the first year, achieving about a 15% productivity uplift and a 50% reduction in wasteful downtime after deploying FLS VISITOUR. The case study frames the 2015 partnership as a targeted Field Service Management initiative to unify inspection scheduling and improve service responsiveness.
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Energiewacht | Construction and Real Estate | 1000 | $120M | Netherlands | FLS GmbH | FLS VISITOUR | Field Service Management | 2009 | n/a |
In 2009, Energiewacht deployed FLS VISITOUR, a Field Service Management application, to automate and optimize appointment and route planning for its field technicians. The FLS VISITOUR implementation integrated with Microsoft Dynamics NAV to synchronize customer records, service orders and scheduling data between the back office and mobile teams.
The implementation centered on configuration of the scheduling engine, route optimization and mobile dispatch capabilities to support mobile workforce scheduling and improve customer appointment reliability. FLS VISITOUR was configured to manage appointment windows, technician skill matching and day-of-work order sequencing, consistent with Field Service Management operational workflows. The solution's appointment and route-planning modules were the core functional modules deployed.
Operational coverage focused on Energiewacht's Netherlands field operations and technicians, with back-office coordination maintained via the Microsoft Dynamics NAV integration. Rollout established centralized scheduling workflows and coordination processes tying NAV work order lifecycles to mobile execution and technician dispatch.
The case study reports reduced mileage, fuel savings and an ROI within one year following deployment, and improved appointment reliability for customers. These outcomes were achieved through automation of route-planning and tighter synchronization between FLS VISITOUR and Microsoft Dynamics NAV.
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Homeserve | Insurance | 8600 | $1.8B | United Kingdom | FLS GmbH | FLS VISITOUR | Field Service Management | 2018 | n/a |
In 2018 Homeserve's boiler-installation division went live with FLS VISITOUR in a Field Service Management deployment. The 2018 implementation targeted UK field service and mobile workforce operations, aligning FLS VISITOUR with Homeserve business functions for engineer scheduling and customer appointment management.
The deployment emphasized rapid appointment scheduling, route optimisation and a customer self service booking interface, with configuration focused on scheduling workflows and mobile engineer tasking. FLS VISITOUR was provisioned to support dispatch orchestration, on‑road routing and customer booking confirmation, delivered through a rapid integration approach with Homeserve operational systems and data flows.
Rollout was executed in autumn 2018 with the go live occurring in September 2018 for the boiler-installation division, covering field operations, scheduling teams and customer service agents across the UK. The implementation improved operational responsiveness, with around a 25% faster time to customer reported after adoption, and positions Homeserve FLS VISITOUR Field Service Management as the scheduling and routing backbone for its boiler-installation engineering function.
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Manufacturing | 1100 | $137M | United Kingdom | FLS GmbH | FLS VISITOUR | Field Service Management | 2019 | n/a |
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