List of Focus Feedback Customer Focus CFX Customers
Gilze Rijen, 5121 ML,
Netherlands
Since 2010, our global team of researchers has been studying Focus Feedback Customer Focus CFX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Focus Feedback Customer Focus CFX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Focus Feedback Customer Focus CFX for Customer Experience include: Era Contour Netherlands, a Netherlands based Construction and Real Estate organisation with 300 employees and revenues of $140.0 million, Bsh Netherlands, a Netherlands based Manufacturing organisation with 300 employees and revenues of $80.0 million, Boele & Van Eesteren Netherlands, a Netherlands based Construction and Real Estate organisation with 156 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using Focus Feedback Customer Focus CFX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Focus Feedback Customer Focus CFX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boele & Van Eesteren Netherlands | Construction and Real Estate | 156 | $55M | Netherlands | Focus Feedback | Focus Feedback Customer Focus CFX | Customer Experience | 2012 | n/a |
In 2012, Boele & Van Eesteren piloted Focus Feedback's Focus Bricks complaint management solution as an initial deployment of Focus Feedback Customer Focus CFX for construction sector customer service and complaint handling in the Netherlands. The pilot was part of a vertical rollout focused on construction and real estate processes and is documented in the Servoy case study that records the 2012 pilot and a broader Focus Solutions rollout, situating the initiative within the Customer Experience category.
The implementation was configured to support complaint management workflows and case management, with category aligned capabilities inferred from the Focus Bricks and Focus Solutions product family including workflow orchestration, SLA tracking, customer feedback capture, and reporting modules. Operational scope centered on customer service and complaints handling within Boele & Van Eesteren's construction and real estate operations in the Netherlands, and governance followed a pilot then broader rollout pattern to align process workflows to sector specific complaint handling requirements.
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Bsh Netherlands | Manufacturing | 300 | $80M | Netherlands | Focus Feedback | Focus Feedback Customer Focus CFX | Customer Experience | 2010 | n/a |
In 2010, Bsh Netherlands deployed Focus Feedback Customer Focus CFX as part of its Customer Experience program to measure Net Promoter Score and capture structured customer feedback across the Netherlands and internationally. The Focus Feedback Customer Focus CFX implementation was positioned within the company CRM and customer experience initiative, explicitly aligning customer feedback capture with operational customer service and marketing functions.
The deployment used Focus Feedback Customer Focus CFX customer-experience modules for NPS collection, feedback intake, and NPS-driven dashboards, enabling closed loop workflows for service recovery and campaign-level sentiment tracking. Configuration emphasized continuous NPS calculation, dashboard visualizations for operational teams, and role-based access to feedback streams for service and marketing staff.
Integrations were implemented to route survey responses and NPS results into the existing CRM-oriented program, feeding customer feedback into service case workflows and marketing follow up activities. Operational coverage included Customer Service and Marketing across local Netherlands operations and broader international sites, with dashboards and reports used by frontline and management teams to prioritize follow up.
Governance shifted to treat NPS as a formal KPI for Customer Service, with operational processes restructured to support NPS-driven interventions and dashboard monitoring. The vendor case study reports a tripling of NPS following the rollout, and NPS was institutionalized as a performance metric for customer-facing teams.
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Era Contour Netherlands | Construction and Real Estate | 300 | $140M | Netherlands | Focus Feedback | Focus Feedback Customer Focus CFX | Customer Experience | 2018 | n/a |
In 2018 Era Contour Netherlands deployed Focus Feedback Customer Focus CFX as a Customer Experience platform to operationalize voice of customer across its Dutch residential development business. The deployment targeted short NPS surveys delivered across the customer journey and positioned the solution as a CRM and customer-experience instrument for sales, aftercare and operational teams in the Netherlands.
Focus Feedback Customer Focus CFX was configured to run short NPS surveys, aggregate responses, and present consolidated reporting to support Obeya improvement sessions and the Blije Klanten program. Functional capabilities implemented included survey orchestration, response tracking, role-based reporting for improvement workshops, and routing of feedback to operational owners for follow up.
Operational governance aligned feedback collection with regular Obeya cadence and the Blije Klanten program to drive systematic review and corrective actions. The vendor documentation records increased response rates and subsequent process and service changes, and the configuration has been used continuously since 2018 to embed customer feedback into Era Contour Netherlands customer experience and operations workflows.
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