List of ForeSee Customers
Ann Arbor, 48105-1573, MI,
United States
Since 2010, our global team of researchers has been studying ForeSee customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ForeSee for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ForeSee for Customer Experience include: Subaru Corporation, a Japan based Automotive organisation with 37521 employees and revenues of $33.43 billion, DTE Energy Company, a United States based Utilities organisation with 10400 employees and revenues of $14.96 billion, Whitbread, a United Kingdom based Leisure and Hospitality organisation with 38000 employees and revenues of $4.00 billion, Comerica Bank, a United States based Banking and Financial Services organisation with 7927 employees and revenues of $3.24 billion, Hunter Douglas, a United States based Manufacturing organisation with 7000 employees and revenues of $2.40 billion and many others.
Contact us if you need a completed and verified list of companies using ForeSee, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The ForeSee customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Comerica Bank | Banking and Financial Services | 7927 | $3.2B | United States | Foresee | ForeSee | Customer Experience | 2018 | n/a |
In 2018, Comerica Bank implemented ForeSee to prioritize CX strategy and centralize customer feedback as part of its Customer Experience agenda. The deployment of ForeSee was positioned to capture voice of the customer consistently across customer touchpoints and to provide structured inputs for CX decision making.
Comerica configured ForeSee to operate as a feedback measurement and analytics layer, instrumenting post-interaction surveys and experience scoring across digital banking and branch interactions. ForeSee analytics and reporting capabilities were used to surface experience drivers, segment feedback by channel, and support prioritization workflows tied to product and service improvements.
Operationally the ForeSee implementation fed CX governance processes, routing prioritized issues to product, digital, contact center, and branch operations teams for remediation and roadmap consideration. Comerica Bank continues to use ForeSee to inform its Customer Experience strategy, ensuring feedback signals drive prioritization and cross-functional action.
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DTE Energy Company | Utilities | 10400 | $15.0B | United States | Foresee | ForeSee | Customer Experience | 2016 | n/a |
In 2016, DTE Energy Company implemented ForeSee to capture real-time voice of customer feedback across its public website. ForeSee was deployed as a Customer Experience application to surface customer perspectives on site functionality and navigation.
The deployment leveraged ForeSee’s real-time VOC collection, survey instrumentation, and analytics dashboards to quantify usability issues and navigation friction. ForeSee’s CX prioritization capabilities were applied to score experience issues and rank digital initiatives by customer impact, with configuration focused on feedback triggers tied to key pages and task flows.
Operationally the implementation informed the digital product roadmap and investment decisions, enabling DTE Energy Company to focus resources on initiatives identified as highest impact for customers. Governance evolved to incorporate VOC-driven prioritization into project intake and planning processes, with ForeSee serving as the evidentiary source for digital enhancements.
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Hunter Douglas | Manufacturing | 7000 | $2.4B | United States | Foresee | ForeSee | Customer Experience | 2003 | n/a |
In 2003, Hunter Douglas deployed ForeSee for Customer Experience measurement across its consumer-facing hunterdouglas.com site, the business-facing my.hunterdouglas.com portal, and the native iPad app The Art of Window Dressing™ to govern daily digital experience and quality. ForeSee was used as a core customer experience application alongside Foresee/Answers to track and analyze user feedback and satisfaction signals, contributing to increased year-over-year growth in traffic and usage analytics tracked through log files, Google Analytics, Adobe's SiteCatalyst and WebTrends.
The implementation encompassed customer feedback and experience analytics workflows, and operated in concert with a SaaS-based marketing automation and email marketing stack managed by Hunter Douglas. The Marketo deployment was technically integrated with the company CRM, and the marketing automation program covered strategy, content, segmentation and A/B testing to support the deliverability of multiple monthly engagement emails. Day to day responsibilities included optimizing SEO, SEM, pay-per-click and retargeting campaigns to maximize quality visitors to hunterdouglas.com.
Operationally the ForeSee deployment was embedded into cross functional processes spanning marketing, IT and sales, with the digital team collaborating with multiple partners and agencies. The program ran inside an Agile development model led by designers, marketers and software engineers using open-source development, API and web service integrations to connect analytics, feedback and marketing systems. Analytics and KPI optimization used aggregated inputs from ForeSee, log files and third party analytics to inform product and marketing decisions.
Governance was structured around centralized ownership of digital experience, with the team responsible for balancing stakeholder requirements against consumer experience objectives, and for managing third-party SLAs. The implementation emphasized continuous UI and UX improvement through responsive design and feature enhancements, and maintained a regimented analytics workflow to monitor site and app performance and to drive iterative improvements.
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Automotive | 37521 | $33.4B | Japan | Foresee | ForeSee | Customer Experience | 2019 | n/a |
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Leisure and Hospitality | 38000 | $4.0B | United Kingdom | Foresee | ForeSee | Customer Experience | 2023 | n/a |
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Buyer Intent: Companies Evaluating ForeSee
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Discover Software Buyers actively Evaluating Enterprise Applications
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