List of Freshdesk Workforce Management Customers
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Since 2010, our global team of researchers has been studying Freshdesk Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshdesk Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshdesk Workforce Management for Workforce Management include: Travix International, a Netherlands based Professional Services organisation with 500 employees and revenues of $2.00 billion, British Columbia Lottery Corporation (BCLC), a Canada based Professional Services organisation with 900 employees and revenues of $310.0 million, Thomas Cook, a United Kingdom based Leisure and Hospitality organisation with 150 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Freshdesk Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freshdesk Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Columbia Lottery Corporation (BCLC) | Professional Services | 900 | $310M | Canada | Freshworks | Freshdesk Workforce Management | Workforce Management | 2024 | n/a |
In 2024 British Columbia Lottery Corporation implemented Freshdesk Workforce Management, using the Playvox WFM integration with Freshworks to support customer support and eGaming operations in Canada. The Freshdesk Workforce Management deployment, in the Workforce Management category, targeted automation of forecasting, scheduling and real time adherence for the corporation's support center.
Implementation concentrated on configuring core Workforce Management capabilities, including forecasting engines, schedule optimization and real time adherence monitoring inside Freshdesk Workforce Management, with Playvox providing the integrated WFM orchestration layer. The integration automated manual data extraction and synchronization between support activity records and workforce schedules, bringing forecasting inputs and adherence signals into a unified WFM workflow.
Operational ownership was held by the WFM team and contact center management, aligning forecasting and scheduling processes across customer support and eGaming teams in Canada. According to the Playvox and Freshworks announcement the integration saved the WFM team time and improved scheduling and forecasting accuracy, outcomes stated by the vendors.
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Thomas Cook | Leisure and Hospitality | 150 | $10M | United Kingdom | Freshworks | Freshdesk Workforce Management | Workforce Management | 2022 | n/a |
In 2022 Thomas Cook implemented Freshdesk Workforce Management by connecting injixo's workforce management platform to Freshdesk for its UK customer service centre. The Freshdesk Workforce Management deployment aligns with the Workforce Management category and concentrated on demand forecasting, automated scheduling, and balancing advisor workloads to support service-level targets.
Configuration centered on injixo WFM modules for forecast modeling, roster generation, and schedule optimization, with forecast inputs derived from Freshdesk contact and volume signals. The integration surfaced schedules and staffing guidance within agent workflows to enable automated roster generation and day-to-day schedule adjustments.
Operational scope was the UK customer service centre and affected workforce planning, contact centre operations, and scheduling administration. Governance changes included centralized schedule control and adjusted roster approval workflows, and the integration was used to speed up forecasting and improve roster efficiency to meet service-level targets.
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Travix International | Professional Services | 500 | $2.0B | Netherlands | Freshworks | Freshdesk Workforce Management | Workforce Management | 2022 | n/a |
In 2022, Travix International implemented Freshdesk Workforce Management to support its customer service organization. The Freshdesk Workforce Management deployment targeted Workforce Management capabilities to bring forecasting and scheduling discipline to the companys European contact centers.
The implementation integrated injixo workforce management capabilities with Freshdesk to forecast contact volumes and optimise agent schedules, leveraging forecasting and schedule optimization workflows typical of Workforce Management applications. Configuration centered on demand forecasting, shift planning, and schedule optimization to align agent rosters with predicted contact volumes, and injixo functionality was embedded alongside Freshdesk scheduling interfaces.
Operational coverage included Travixs global customer service operations in Europe, where contact center planners and workforce managers used the combined Freshdesk Workforce Management and injixo capabilities to produce staffing plans and intraday adjustments. The integration connected forecasting outputs directly to agent schedules within Freshdesk, enabling tighter alignment between expected volumes and staffing across regional service sites.
Governance shifted toward centralized workforce planning and formalized roster approval workflows, with planners using the solution to drive schedule changes and adherence processes. The initiative was explicitly aimed at improving scheduling efficiency and service levels through integrated forecasting and schedule optimization, with outcomes focused on operational alignment rather than quantified metrics.
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