List of Front Live Chat Customers
San Francisco, 94102, CA,
United States
Since 2010, our global team of researchers has been studying Front Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Front Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Front Live Chat for Chatbots and Conversational AI include: Scratchpad, a United States based Professional Services organisation with 60 employees and revenues of $5.0 million, Mixam Platforms, a United Kingdom based Professional Services organisation with 5 employees and revenues of $1.0 million, Boundless Technologies, a United States based Distribution organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Front Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Front Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boundless Technologies | Distribution | 10 | $1M | United States | Front | Front Live Chat | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Boundless Technologies implemented Front Live Chat as its primary customer communications hub, deploying a Chatbots and Conversational AI solution to manage inbound support conversations. Front Live Chat and AI driven chat workflows are used to provide live chat support for customers and to attach CSAT directly to individual conversations for operational visibility.
The implementation focuses on Front Live Chat conversational routing and AI driven automation, configured to manage live messaging, suggest reply options, and orchestrate chat workflows across the support team. CSAT is instrumented at the conversation level so satisfaction data is embedded in chat threads for operational review and ticket level analysis.
Operationally the Front deployment supports customer support operations in the United States, delivering live chat coverage seven days a week for 16 hours per day. Boundless reports saving over 10,000 hours per quarter through AI driven workflows and live chat automation, together with faster resolution and improved CSAT.
Governance and rollout were scoped to a 10 person organization, centralizing conversation ownership, escalation paths, and CSAT measurement within Front to align agent workflows and operational metrics. The architecture is organized around a cloud hosted communications hub that consolidates chat, AI workflows, and conversation level CSAT, enabling the customer support function to operate as a cohesive unit.
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Mixam Platforms | Professional Services | 5 | $1M | United Kingdom | Front | Front Live Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Mixam Platforms implemented Front Live Chat across the company. Front Live Chat, categorized under Chatbots and Conversational AI, is deployed to engage customers in real time and to automate common inquiries for customer service and operations in the United Kingdom.
The deployment leverages Front Chat including a custom AI chat agent to triage incoming requests, surface automated responses for frequent questions, and transition complex issues to human agents. Configuration focuses on conversational routing, canned response orchestration, and automation of routine support workflows to reduce manual handling and accelerate contact resolution.
Operational coverage is company wide within Mixam Platforms, supporting customer service and operations teams in the UK. According to the vendor case study, the implementation produced an approximately 60% improvement in first response times and reduced combined email and call volume by approximately 16%, reflecting measurable shifts in channel demand and response efficiency.
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Scratchpad | Professional Services | 60 | $5M | United States | Front | Front Live Chat | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Scratchpad deployed Front Live Chat as part of a broader Front deployment to consolidate email, chat, and workflows into a single shared inbox for customer support and operations in the United States. Scratchpad deployed Front Live Chat, a Chatbots and Conversational AI application, to centralize inquiry intake and to streamline handoffs between support and operations teams.
Configuration focused on embedding live chat channels into the shared Front inbox, standardizing routing rules, and implementing workflow automations to manage conversational threads alongside email. Functional capabilities implemented included live chat routing, shared inbox visibility, workflow orchestration for assignment and escalation, and preservation of conversation context to support agent-assisted responses. These elements reflect Chatbots and Conversational AI category functionality for real time messaging, context persistence, and conversational workflow orchestration.
Governance emphasized centralized inbox ownership, documented handoff procedures, and operational rules for assignment to reduce context loss during shift changes and cross functional escalations. The rollout covered customer support and operations within the United States and used Front Live Chat as the operational channel for first touch and ongoing conversation management. After adopting Front Live Chat Scratchpad reported 100% CSAT and average response times around 40 minutes.
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