List of Gainsight Customer Education (formerly Northpass LMS) Customers
San Francisco, 94133, CA,
United States
Since 2010, our global team of researchers has been studying Gainsight Customer Education (formerly Northpass LMS) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gainsight Customer Education (formerly Northpass LMS) for Learning and Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gainsight Customer Education (formerly Northpass LMS) for Learning and Development include: Shopify Canada, a Canada based Retail organisation with 3000 employees and revenues of $900.0 million, AgriWebb, a Australia based Professional Services organisation with 100 employees and revenues of $15.0 million, Bonfire Interactive, a Canada based Professional Services organisation with 150 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Gainsight Customer Education (formerly Northpass LMS), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gainsight Customer Education (formerly Northpass LMS) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
AgriWebb | Professional Services | 100 | $15M | Australia | Gainsight | Gainsight Customer Education (formerly Northpass LMS) | Learning and Development | 2021 | n/a |
In 2021, AgriWebb launched AgriWebb Academy on Gainsight Customer Education (formerly Northpass LMS) to deliver embedded, role segmented customer education across APAC and North America. The deployment targeted Learning and Development for customers and the customer success organization, shifting away from costly 1:1 and in person training toward scalable, asynchronous course delivery.
The implementation centered on role segmented learning tracks and embedded courseware, aligning onboarding content with trial conversion workflows and product adoption journeys. Gainsight Customer Education was configured to host modular course content, assessments, and progress gating to support self service onboarding and certification pathways.
AgriWebb embedded the academy directly in both the AgriWebb application and the corporate website to provide contextual learning within product workflows and on demand documentation, extending access across APAC and North America. Operational ownership was placed with customer success and onboarding teams, who used the platform to standardize training, reduce instructor led sessions, and govern content release cadences.
According to the vendor case study, the customer education and customer success program launched in 2021 increased product adoption by 26% and improved onboarding and trial conversion. The Gainsight Customer Education implementation centralized training content, automated onboarding flows, and formalized customer enablement practices within AgriWebb’s Learning and Development scope.
|
 |
Bonfire Interactive | Professional Services | 150 | $15M | Canada | Gainsight | Gainsight Customer Education (formerly Northpass LMS) | Learning and Development | 2020 | n/a |
In 2020 Bonfire Interactive deployed Gainsight Customer Education (formerly Northpass LMS) as its Learning and Development platform to create Bonfire Academy and scale customer training for public sector procurement teams. The customer education deployment launched around late 2020 and focused on reducing reliance on one to one support interactions while enabling faster course launches.
The implementation emphasized centralized course authoring and self service course delivery capabilities in Gainsight Customer Education to allow customer success and support teams to publish and iterate training content more rapidly. Functional focus included structured online coursework and routine training workflows that moved recurring onboarding and product training out of person to person sessions into repeatable course modules.
Operational scope centered on customer success and public sector accounts, with Bonfire Academy standardizing training for procurement teams and scaling across customer cohorts. According to the vendor case study Gainsight Customer Education reportedly saved the organisation roughly 2,000 hours per year by eliminating routine one to one trainings, a time saving cited in the implementation documentation.
|
 |
Shopify Canada | Retail | 3000 | $900M | Canada | Gainsight | Gainsight Customer Education (formerly Northpass LMS) | Learning and Development | 2021 | n/a |
In 2021, Shopify Canada deployed Gainsight Customer Education (formerly Northpass LMS) to build a white labeled customer academy, using the platform as its Learning and Development application to scale product and business education for merchants globally. The implementation emphasized a branded learner portal and centralized course delivery to accelerate merchant onboarding and ongoing product adoption.
Gainsight Customer Education was configured with standard LMS capabilities including course authoring, learner management, enrollment workflows, assessments, and reporting, and was organized to support segmented content by merchant persona and product line. The environment was provisioned to host and manage more than 230 courses, with content versioning and completion tracking instruments applied to govern curriculum lifecycle.
Operational ownership rested with customer education and customer success functions, and the academy served merchants globally as the primary merchant learning channel. According to the vendor case study the deployment supported 750k plus learners and scaled to cover broad product and business education needs across Shopify Canada’s merchant base.
Governance included centralized content ownership, role based access for course maintainers, and automated completion tracking tied to learner records. Per the vendor case study the rollout coincided with a 491 percent increase in monthly academy usage, demonstrating rapid uptake of the Gainsight Customer Education platform within Shopify Canada’s Learning and Development and customer success operations.
|
Buyer Intent: Companies Evaluating Gainsight Customer Education (formerly Northpass LMS)
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||