List of Gainsight Customer Experience (CX) Customers
Gainsight
350 Bay Street, Suite 100,
San Francisco, 94133, CA,
United States
San Francisco, 94133, CA,
United States
1 888-623-8562
Professional Services
1200
$263M
Since 2010, our global team of researchers has been studying Gainsight Customer Experience (CX) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gainsight Customer Experience (CX) for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gainsight Customer Experience (CX) for Customer Experience include: Adobe, a United States based Professional Services organisation with 31360 employees and revenues of $23.77 billion, UKG, a United States based Professional Services organisation with 12000 employees and revenues of $5.08 billion, athenahealth, a United States based Professional Services organisation with 7200 employees and revenues of $2.48 billion, Schindler India, a India based Manufacturing organisation with 4000 employees and revenues of $1.12 billion, Anaplan, a United States based Professional Services organisation with 2200 employees and revenues of $1.02 billion and many others.
Contact us if you need a completed and verified list of companies using Gainsight Customer Experience (CX), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gainsight Customer Experience (CX) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5K$ Jobs | Professional Services | 10 | $1M | Singapore | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2023 | n/a |
In 2023, 5K$ Jobs deployed Gainsight Customer Experience (CX) on its website to address Customer Experience requirements for candidate and client engagement. The deployment is web first, embedding Gainsight Customer Experience (CX) through site instrumentation to enable in page feedback capture, contextual messaging, and digital experience analytics across public touch points. Functional configuration emphasized feedback collection, experience analytics, and rule based messaging workflows, with settings tuned for a small operations team and lightweight segment definitions. The application is positioned to serve customer engagement and support functions directly through the company website.
Operational ownership and governance were centralized within the company operations and customer success staff, consolidating admin controls for messaging cadences, segment management, and feedback routing. The rollout focused on website instrumentation and configuration rather than backend system integrations, allowing Gainsight Customer Experience (CX) to operate primarily via standard web event tracking and onsite engagement capabilities. This implementation documents 5K$ Jobs using Gainsight Customer Experience for Customer Experience function on its public site, with administration and workflow governance sized to a 10 person organization.
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A Nosek & Sons | Professional Services | 10 | $1M | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2023 | n/a |
In 2023, A Nosek & Sons deployed Gainsight Customer Experience (CX) on their website. The Gainsight Customer Experience (CX) implementation was provisioned as a Customer Experience solution instrumenting web touchpoints through a client side JavaScript deployment and event tracking to capture session behavior and feedback. Configuration prioritized experience analytics, in app feedback collection, survey management and journey orchestration modules to collect and contextualize client interactions on the public site.
The deployment targets customer success and client engagement business functions for the small professional services firm, with administrative configuration managed internally. Rollout emphasized lightweight governance, including event schema definition, access role configuration and dashboard creation to surface engagement signals for account managers. Operational coverage is the company website as the primary touchpoint supporting client lifecycle management and ongoing feedback capture.
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Absorb Software | Professional Services | 600 | $99M | Canada | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2020 | n/a |
In 2020, Absorb Software implemented Gainsight Customer Experience (CX) to centralize customer lifecycle orchestration and operationalize client success. The deployment targeted the Customer Experience category to support Customer Success, Tech Support, and Professional Services business functions across Enterprise, mid-market, and SMB segments.
Implementation work focused on Gainsight Customer Experience (CX) configuration and automation, including design and deployment of customer journeys, health scoring, call to action orchestration, and playbooks. System configuration was executed within sprint processes, with build, test and deploy cycles for dashboards, adoption reports, renewal and expansion reporting, and forecasting models that align to monthly and quarterly planning cadences.
The Gainsight implementation integrated with the company CRM and support stack, using Salesforce for commercial and account data, Zendesk for ticketing and support signals, and Absorb LMS for product usage and learning activity. Data ingestion supported usage analytics and adoption reporting for CS Leaders, with Gainsight serving as the central Customer Experience hub that consolidates signals from these systems.
Operational governance was centered on a Client Success Operations function, staffed to document requirements, curate content and playbooks, and maintain Gainsight NXT administration standards. Rollout and ongoing configuration ownership emphasized segmentation strategies by Enterprise, mid-market and SMB, sprint-based change control for system updates, and ongoing measurement of product adoption and health metrics by the Client Success organization.
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Adams Funeral Chapel | Professional Services | 10 | $1M | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2023 | n/a |
In 2023, Adams Funeral Chapel implemented Gainsight Customer Experience (CX) on their website. The deployment is focused on web based customer interactions, consolidating client feedback and experience signals into a centralized Customer Experience capability for the small professional services firm.
Gainsight Customer Experience (CX) was configured to embed survey instrumentation and feedback widgets directly on site pages, aggregate responses into CX dashboards, and surface alerts and notifications to internal operations and client services staff. The implementation emphasizes feedback capture, sentiment tracking, journey event instrumentation, and workflow driven response handling, aligning customer input with operational follow up. Operational ownership was kept internal, with staff responsible for survey configuration, monitoring dashboards, and managing response workflows. The architecture is a compact, site integrated Customer Experience deployment tailored to a 10 person organization, consolidating web feedback, experience monitoring, and response processes within the Gainsight CX application.
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Adobe | Professional Services | 31360 | $23.8B | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2014 | n/a |
In 2014, Adobe implemented Gainsight Customer Experience (CX) in a Customer Experience capacity to formalize Customer Success, Lead to Quote and Renewals workflows. The Gainsight Customer Experience (CX) deployment was positioned to centralize customer health instrumentation and lifecycle orchestration across sales and post sales functions.
The implementation emphasized modules and configuration for Customer Success and Renewals management, Lead to Quote orchestration, and operational reporting. Configuration work included customer health scoring, playbook driven engagement flows, renewal lifecycle workflows, and dashboarding for account teams, aligned with typical Customer Experience functional terminology.
Integrations were explicitly implemented with Salesforce, and the program operated alongside Gainsight NXT and Salesforce based application workflows to synchronize account, opportunity and renewal data. Operational scope covered both SMB and Enterprise segments, with data flows designed to surface signals from CRM into Gainsight Customer Experience (CX) for success and renewal decisioning.
Governance and rollout were organized around agile delivery, with three scrum teams responsible for ongoing delivery of Lead to Quote, Customer Success and Renewals projects across multiple applications. The governance model focused on cross application release coordination, playbook ownership by customer success and renewals teams, and iterative configuration updates driven by product and operations stakeholders.
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Professional Services | 435 | $140M | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2019 | n/a |
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Retail | 27 | $3M | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2024 | n/a |
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Professional Services | 10 | $1M | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2023 | n/a |
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Retail | 14 | $1M | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Gainsight | Gainsight Customer Experience (CX) | Customer Experience | 2023 | n/a |
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Buyer Intent: Companies Evaluating Gainsight Customer Experience (CX)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Gainsight Customer Experience (CX). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Gainsight Customer Experience (CX) for Customer Experience include:
- DKSH Holding, a Switzerland based Professional Services organization with 29699 Employees
- NextRow Digital, a United States based Professional Services company with 150 Employees
- Platned, a United Kingdom based Professional Services organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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DKSH Holding | Professional Services | 29699 | $12.5B | Switzerland | 2026-02-27 |
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NextRow Digital | Professional Services | 150 | $25M | United States | 2026-02-26 |
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Platned | Professional Services | 150 | $15M | United Kingdom | 2025-12-12 |
FAQ - APPS RUN THE WORLD Gainsight Customer Experience (CX) Coverage
Gainsight Customer Experience (CX) is a Customer Experience solution from Gainsight.
Companies worldwide use Gainsight Customer Experience (CX), from small firms to large enterprises across 21+ industries.
Organizations such as Adobe, UKG, athenahealth, Schindler India and Anaplan are recorded users of
Gainsight Customer Experience (CX) for Customer Experience.
Companies using Gainsight Customer Experience (CX) are most concentrated in Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Gainsight Customer Experience (CX) are most concentrated in United States and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Gainsight Customer Experience (CX) across Americas, EMEA, and APAC.
Companies using Gainsight Customer Experience (CX) range from small businesses with 0-100 employees - 89.56%, to mid-sized firms with 101-1,000 employees - 6.63%, large organizations with 1,001-10,000 employees - 3.41%, and global enterprises with 10,000+ employees - 0.4%.
Customers of Gainsight Customer Experience (CX) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Gainsight Customer Experience (CX) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.