List of Gainsight Insided Online Community Platform Customers
San Francisco, 94133, CA,
United States
Since 2010, our global team of researchers has been studying Gainsight Insided Online Community Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gainsight Insided Online Community Platform for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gainsight Insided Online Community Platform for Community Management include: T-Mobile _x000D_, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, AIMMS, a Netherlands based Professional Services organisation with 130 employees and revenues of $500.0 million, Bizzabo, a United States based Professional Services organisation with 350 employees and revenues of $90.0 million, Id Mobile United Kingdom, a United Kingdom based Construction and Real Estate organisation with 135 employees and revenues of $57.0 million, Pipefy, a United States based Professional Services organisation with 480 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using Gainsight Insided Online Community Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIMMS | Professional Services | 130 | $500M | Netherlands | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2021 | n/a |
In 2021, AIMMS implemented Gainsight Insided Online Community Platform as its Community Management solution on its website. The deployment is a web embedded community instance reachable from aimms.com and configured to support customer engagement, product support, and marketing enablement use cases. The Gainsight Insided Online Community Platform is provisioned to host structured forums, Q&A, knowledge base articles, and user profiles, aligning with core Community Management capabilities.
Operational governance centers on content moderation, editorial workflows, and role based access for community managers and support engineers, with category aligned features such as reputation scoring, badges, and threaded discussions to surface expert contributors. Configuration work included site level navigation, content categories, and community metadata to support search and self service, while analytics and reporting modules were enabled to provide activity and engagement signals to internal stakeholders.
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Bizzabo | Professional Services | 350 | $90M | United States | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2021 | n/a |
In 2021, Bizzabo implemented Gainsight Insided Online Community Platform to centralize Community Management for customer feedback and product prioritization. The initiative began after leadership approved a plan to move away from an opaque, one to one feedback model that relied on individual Product Managers and manual Salesforce notes, and Ben Anthonisz, Manager of Customer Education, expanded the effort from a one person operation to a dedicated customer community team to scale one to many feedback processes.
The deployment was configured around community forums, structured feature request boards, and member engagement workflows to capture and close the loop on customer input. Gainsight Insided Online Community Platform was used to host educational content, collect and surface feature ideas and votes, enable moderation and communication workflows, and route engagement signals into product and success workflows for prioritization.
Using the Salesforce integration, Bizzabo synchronized account and contact context into the community so CSMs and Product could see community activity alongside account-level records. Operational scope focused on Customer Success, Product, and Customer Education teams, with the community becoming the primary channel for collective feedback while CSMs retained account responsibilities in Salesforce.
Governance moved from ad hoc requests stored in account notes to a transparent, community driven triage and prioritization process across Product and Customer Success. The community implementation increased visibility into needs from smaller accounts by aggregating signals across many customers, and Bizzabo reported that the effort helped scale feedback collection and ultimately increased the ARR to CSM ratio.
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Id Mobile United Kingdom | Construction and Real Estate | 135 | $57M | United Kingdom | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2021 | n/a |
In 2021, Id Mobile United Kingdom implemented Gainsight Insided Online Community Platform on their website. The deployment used the Gainsight Insided Online Community Platform as a web-embedded customer community to extend digital self-service and peer-to-peer support, aligning with Community Management use cases. The implementation centers on customer forums, knowledge articles, and user profile capabilities to channel product and support queries into a moderated community environment.
Operational coverage is focused on the company website serving UK customers and is positioned to support customer service, product feedback, and marketing engagement workflows. Configuration included community content moderation, topic categorization, and user engagement features typical of Community Management platforms, with governance controls and workflows to manage content publishing and moderation at the corporate level. The platform is framed to centralize community-driven support and engagement alongside existing customer touchpoints on the Id Mobile website.
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Communications | 100 | $12M | Portugal | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2022 | n/a |
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Professional Services | 480 | $55M | United States | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2020 | n/a |
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Communications | 70000 | $81.4B | United States | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2019 | n/a |
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