List of Genesys Text-to-Speech Customers
Genesys
1302 El Camino Real, Suite 300,
Menlo Park, 94025, CA,
United States
Menlo Park, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.3B
Since 2010, our global team of researchers has been studying Genesys Text-to-Speech customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Text-to-Speech for Natural Language Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Text-to-Speech for Natural Language Processing include: Fidelity International, a United Kingdom based Banking and Financial Services organisation with 8800 employees and revenues of $4.81 billion, Fidelity International, a United Kingdom based Banking and Financial Services organisation with 2500 employees and revenues of $500.0 million, Arrow Global Group plc, a United Kingdom based Banking and Financial Services organisation with 2500 employees and revenues of $307.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Text-to-Speech, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Text-to-Speech customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arrow Global Group plc | Banking and Financial Services | 2500 | $307M | United Kingdom | Genesys | Genesys Text-to-Speech | Natural Language Processing | 2014 | n/a |
In 2014 Arrow Global Group plc implemented Genesys Text-to-Speech as part of its Natural Language Processing capabilities for contact centre voice services. The Genesys Text-to-Speech instance was embedded into an enterprise Genesys PureConnect contact centre used by more than 600 agents across UK offices and provided voice response functions on both inbound and outbound workflows.
The deployment included configuration of Text-to-Speech within IVR and outbound dialler flows, supporting PCI DSS compliant payment interactions introduced during a full IVR redesign. Functional capabilities implemented included automated voice prompts, dynamic content rendering for customer-specific information, and integration with call recording and dialler modules to maintain consistent contact handling. High availability configurations were applied to ensure continuity of voice services across sites.
The voice platform operated within a network architecture that incorporated redundant MPLS links with voice class of service and QoS controls, dual telecom providers and mobile gateways for GSM and SMS connectivity. During subsequent architecture work the Genesys environment was moved into a private hosted cloud without operational disruption, preserving the Text-to-Speech integration and IVR routing. The Telecom Services Manager acted as subject matter expert to IT leadership during solution upgrades and redesigns.
Operational governance covered contact centre operations, telecom services and IT architecture, with the Telecom Services Manager responsible for vendor contracts, RFI and RFP processes and operational SLAs. Explicit outcomes documented from the Arrow Global engagement included a 35 percent reduction in annual maintenance costs equal to over £100K and an additional £50K savings from PBX consolidation, alongside improved resiliency and an enhanced omnichannel contact centre experience. Genesys Text-to-Speech supported these outcomes by centralizing voice synthesis in the Natural Language Processing layer of the contact centre stack.
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Fidelity International | Banking and Financial Services | 2500 | $500M | United Kingdom | Genesys | Genesys Text-to-Speech | Natural Language Processing | 2017 | n/a |
In 2017, Fidelity International implemented Genesys Text-to-Speech as part of a Natural Language Processing initiative for its contact center and Client services. Genesys Text-to-Speech was deployed to provide synthesized voice rendering within IVR and automated interaction flows to standardize caller experiences and support programmatic responses.
The deployment was paired with Interaction Analytics using Genesys Speech Miner to capture and analyze spoken interactions for reporting and opportunity identification. Voice Biometrics was introduced as a parallel project to transform how customers are authenticated when they call, creating an authentication workflow that leverages spoken verification. Core operational capabilities implemented included project management, reporting, continuous improvement, talent development, end to end project delivery, and line management to support steady-state operations.
Integrations were focused within the Genesys environment, with Genesys Text-to-Speech feeding audio into Interaction Analytics via Genesys Speech Miner and coordinating with the Voice Biometrics capability for real-time authentication decisions. The operational scope concentrated on Client services in the contact center, aligning contact handling, authentication, and analytics workflows. Reporting and interaction analytics provided case-level and aggregate views to surface service improvement opportunities and operational efficiencies.
Governance emphasized end to end project delivery and line management accountability, supported by continuous improvement cycles and talent development to embed new voice and analytics capabilities. The articulated objectives were to drive benefits and opportunities, improve service, and increase efficiencies while transforming customer authentication on inbound calls.
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Fidelity International | Banking and Financial Services | 8800 | $4.8B | United Kingdom | Genesys | Genesys Text-to-Speech | Natural Language Processing | 2017 | n/a |
In 2017, Fidelity International implemented Genesys Text-to-Speech as part of its Natural Language Processing initiatives to enhance Client Services. The Genesys Text-to-Speech deployment was applied to contact center voice channels to automate prompt generation and to enable real time synthesized voice in IVR and agent assist scenarios.
Implementation governance included project management, reporting, continuous improvement, talent development, end to end project delivery and line management to operationalize the solution across service teams. Interaction Analytics using Genesys Speech Miner was introduced into Client Services to identify customer issues and opportunities, and this analytics stream was coordinated with the Text-to-Speech deployment to inform prompt tuning and reporting.
Workstreams covered configuration of speech synthesis rules, orchestration of dynamic prompts, and alignment with concurrent Voice Biometrics work to transform customer authentication on inbound calls. Operational coverage was concentrated in Client Services with program level oversight through line management and project management to coordinate reporting and continuous improvement cycles.
Governance emphasized recurring reporting, continuous improvement processes and talent development to sustain voice script quality and analytics interpretation, and the combined Interaction Analytics and Voice Biometrics initiatives were pursued to drive improved service and efficiencies.
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Buyer Intent: Companies Evaluating Genesys Text-to-Speech
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FAQ - APPS RUN THE WORLD Genesys Text-to-Speech Coverage
Genesys Text-to-Speech is a Natural Language Processing solution from Genesys.
Companies worldwide use Genesys Text-to-Speech, from small firms to large enterprises across 21+ industries.
Organizations such as Fidelity International and Arrow Global Group plc are recorded users of
Genesys Text-to-Speech for Natural Language Processing.
Companies using Genesys Text-to-Speech are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Genesys Text-to-Speech are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Text-to-Speech across Americas, EMEA, and APAC.
Companies using Genesys Text-to-Speech range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of Genesys Text-to-Speech include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Text-to-Speech customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Natural Language Processing.