List of Genius Dialer Customers
Glasgow, G33 1AN,
United Kingdom
Since 2010, our global team of researchers has been studying Genius Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genius Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genius Dialer for Call Center include: Capita, a United Kingdom based Professional Services organisation with 34500 employees and revenues of $3.13 billion, Flint Bishop, a United Kingdom based Professional Services organisation with 323 employees and revenues of $41.0 million, 1st Locate (UK), a United Kingdom based Professional Services organisation with 302 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Genius Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genius Dialer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Locate (UK) | Professional Services | 302 | $15M | United Kingdom | Genius Software Solutions | Genius Dialer | Call Center | 2021 | n/a |
In 2021, 1st Locate (UK) implemented Genius Dialer in a Call Center deployment to support outbound contact centre and debt-recovery operations across the United Kingdom. The implementation targeted collections campaigns and outbound outreach, and was explicitly aimed at improving agent efficiency and campaign management.
Genius Dialer was configured for outbound predictive dialing and campaign management, with automated dialing sequences, call pacing and disposition workflows to align with collections cadence. The configuration included agent-facing workflow orchestration to standardize call handling and campaign assignments, and reporting controls to centralize campaign setup and monitor agent activity in near real time. The use of Genius Dialer emphasized campaign orchestration and automated outbound contact handling as core functional capabilities for collections teams.
Operational scope covered 1st Locate's UK contact centre and debt-recovery teams, with governance focused on centralized campaign configuration and agent workflow standards to ensure consistent collections processes. The deployment reflected a targeted Call Center implementation for outbound collections rather than inbound routing, aligning system behavior with the companys debt-recovery operational requirements.
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Capita | Professional Services | 34500 | $3.1B | United Kingdom | Genius Software Solutions | Genius Dialer | Call Center | 2025 | n/a |
In 2025, Capita listed a requirement for experience with the Genius Dialer in a job posting connected to its Little Island contact-centre site in Ireland. Genius Dialer is being used by Capita as a Call Center application to support collections and customer contact workflows at that site.
Implementation signals indicate the deployment focuses on collections workflow configuration and customer contact handling, consistent with Call Center operational patterns. The Genius Dialer deployment is expected to include outbound dialing logic and campaign scheduling, agent console integration and call scripting to support collections processes and inbound customer interactions, features typical of Call Center solutions.
The 2025 job posting explicitly references the Genius dialler, establishing direct evidence of operational use and that collections and customer contact teams are the primary business functions impacted. The posting frames the requirement in the context of driving efficiency and SLA adherence at the Little Island site, implying governance and operational rollout aligned with collections performance and contact-centre SLA processes.
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Flint Bishop | Professional Services | 323 | $41M | United Kingdom | Genius Software Solutions | Genius Dialer | Call Center | 2025 | n/a |
In 2025, Flint Bishop implemented Genius Dialer to support outbound collections for its Debt Services team in Derby. The Genius Dialer is deployed as the firm’s Call Center platform to orchestrate recovery operations and campaign-driven outbound contact workflows.
Genius Dialer is configured to run outbound collections campaigns, manage campaign scheduling, and send SMS communications to support recovery activities. Configuration and operational responsibilities include campaign setup, schedule management, contact list provisioning and day-to-day maintenance of dialler configuration to align with collections workflows.
The Genius Dialer is integrated with BT Cloudwork to execute telephony and messaging delivery for outbound campaigns, with the integration enabling coordinated call launching and SMS send flows from the Call Center application. Operational coverage is focused on the Debt Services function in Derby, reflecting a departmental deployment rather than a firmwide rollout.
Governance is institutionalized through a dedicated Dialler Manager role, a LinkedIn job posting that explicitly lists configuring and maintaining Genius as a responsibility, indicating an internal owner for configuration, compliance checks, and ongoing operational support. This role anchors campaign governance, access control, and process ownership for the Genius Dialer implementation.
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