List of HCSS Dispatcher Customers
Sugar Land, 77478, TX,
United States
Since 2010, our global team of researchers has been studying HCSS Dispatcher customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HCSS Dispatcher for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HCSS Dispatcher for Field Service Management include: McGuire & Hester, a United States based Construction and Real Estate organisation with 380 employees and revenues of $80.0 million, Achen-Gardner Construction, LLC, a United States based Construction and Real Estate organisation with 120 employees and revenues of $15.0 million, E.K. Services, a United States based Construction and Real Estate organisation with 72 employees and revenues of $14.0 million and many others.
Contact us if you need a completed and verified list of companies using HCSS Dispatcher, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HCSS Dispatcher customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Achen-Gardner Construction, LLC | Construction and Real Estate | 120 | $15M | United States | Heavy Construction Systems Specialists | HCSS Dispatcher | Field Service Management | 2005 | n/a |
In 2005, Achen-Gardner Construction, LLC implemented HCSS Dispatcher as a Field Service Management application to support operations and dispatch across its Arizona heavy civil projects. HCSS Dispatcher is deployed for operations and dispatch workstreams and is explicitly used alongside HeavyBid, HeavyJob, Equipment360, Telematics, and Safety to consolidate operational data across the Southwestern United States.
HCSS Dispatcher functions include a dispatch console and crew scheduling workflows, equipment utilization tracking, location and jobsite coordination, and consolidated operational reporting capabilities. The implementation links Dispatcher to HeavyBid and HeavyJob for job costing and estimating context, to Equipment360 for fleet and asset records, and to Telematics for real time equipment telemetry that feeds utilization and cost inputs into reporting.
Operational coverage centers on field operations, fleet management, and crew coordination for Achen-Gardner projects in Arizona, with Dispatcher serving as the operational hub for dispatch and utilization reporting. Governance changes focused on centralizing dispatch data and standardizing utilization and cost reporting processes, producing consolidated operations data and more accurate, timely utilization and cost reporting and improving reporting accuracy and visibility as stated in the case study.
|
 |
E.K. Services | Construction and Real Estate | 72 | $14M | United States | Heavy Construction Systems Specialists | HCSS Dispatcher | Field Service Management | 2019 | n/a |
In 2019, E.K. Services implemented HCSS Dispatcher as part of a broader HCSS fleet and operations deployment to support Field Service Management for its construction and real estate operations. The HCSS Dispatcher implementation was scoped to operations and dispatch, focusing on scheduling crews, equipment, and rentals across jobs in central Pennsylvania and the United States.
The deployment emphasized dispatcher scheduling and preventive maintenance coordination, using standard Field Service Management capabilities such as crew assignment, equipment scheduling, rental management, and maintenance work order orchestration. HCSS Dispatcher was configured to manage day to day dispatch workflows and to provide visibility into fleet availability and planned preventive maintenance windows.
Integrations were implemented with Equipment360 and HCSS Telematics to link equipment records and live telematics data into dispatch and maintenance workflows. These integrations supported mechanic work assignment and equipment status updates, enabling coordinated scheduling between jobs, rental pools, and in house mechanics.
Operational governance changes centered on centralizing dispatch responsibilities and standardizing preventive maintenance processes, embedding HCSS Dispatcher into dispatch and fleet management procedures used by operations teams. The implementation aligned operational workflows across job sites in central Pennsylvania, enabling consistent maintenance scheduling and mechanic tasking.
The project delivered easier scheduling, greater mechanic efficiency, and increased uptime through the combined use of HCSS Dispatcher, Equipment360, and HCSS Telematics, aligning Field Service Management, fleet management, and operations functions for E.K. Services.
|
 |
McGuire & Hester | Construction and Real Estate | 380 | $80M | United States | Heavy Construction Systems Specialists | HCSS Dispatcher | Field Service Management | 2015 | n/a |
In 2015, McGuire & Hester implemented HCSS Dispatcher as part of their Field Service Management stack. The deployment targeted operations and dispatch in California, United States, and supported complex projects including the 12th Street Reconstruction in Oakland.
HCSS Dispatcher was configured to manage crew scheduling, equipment allocation, dispatch sequencing, and field status reporting, aligning field work plans with daily job assignments. Configuration emphasized operational dispatch workflows and job operations visibility, leveraging standard Field Service Management capabilities for task orchestration and resource assignment.
The implementation operated alongside HeavyBid and HeavyJob within a cohesive software stack, enabling a bid to field workflow and tighter coordination between estimating, job costing, and dispatch functions. Operational coverage centered on construction operations and dispatch teams, with the system used across project sites in California to coordinate crews and equipment.
Governance centered on embedding Dispatcher into project execution workflows, with rollout organized at the project level as part of a broader HCSS toolset to streamline scheduling and job operations. McGuire & Hester reports that HCSS Dispatcher improved on site planning and resource allocation, reflecting the deployment focus on operational coordination and field execution.
|
Buyer Intent: Companies Evaluating HCSS Dispatcher
- James Cook University, a Australia based Education organization with 2458 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||