List of Health Metrics eCase Customers
Health Metrics
Suite 205, 12 Corporate Drive,
Heatherton, 3202, VIC,
Australia
Heatherton, 3202, VIC,
Australia
61 3 9558-1634
Professional Services
70
$8M
Since 2010, our global team of researchers has been studying Health Metrics eCase customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Health Metrics eCase for Home Care Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Health Metrics eCase for Home Care Management include: Mercy Community, a Australia based Non Profit organisation with 650 employees and revenues of $200.0 million, Amana Living, a Australia based Healthcare organisation with 2000 employees and revenues of $150.0 million, Aurrum, a Australia based Healthcare organisation with 1100 employees and revenues of $93.0 million, Rosewood Aged Care, a Australia based Non Profit organisation with 50 employees and revenues of $28.0 million, ECHO Community Services, a Australia based Non Profit organisation with 70 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Health Metrics eCase, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Health Metrics eCase customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amana Living | Healthcare | 2000 | $150M | Australia | Health Metrics | Health Metrics eCase | Home Care Management | 2023 | n/a |
In 2023, Amana Living implemented Health Metrics eCase to support its residential aged care, retirement living and home care services across Western Australia. The deployment targeted Home Care Management capabilities to reduce administrative workload and enable seamless transitions between service types.
Implementation focused on clinical and operational home care processes, with Health Metrics eCase configured to centralize clinical documentation, care planning, visit management and care coordination workflows. Configuration emphasized aligning electronic care records and scheduling for both onsite residential care and community delivered home care to maintain continuity across service models.
Rollout covered residential aged care homes, retirement living locations and community home care teams across Western Australia, engaging clinical staff, care coordinators and administrative teams. Project governance centered on process standardization and workflow redesign to streamline transitions between service types and reduce administrative burden, delivered through a phased operational rollout.
The implementation is intended to drive process improvement, scalability and an improved consumer experience for staff and residents. Amana Living positioned Health Metrics eCase as the operational platform to support unified care delivery across its residential and home care business functions.
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Aurrum | Healthcare | 1100 | $93M | Australia | Health Metrics | Health Metrics eCase | Home Care Management | 2015 | n/a |
In 2015, Aurrum deployed Health Metrics eCase for Home Care Management to support its Living Life person centred care model and the organisation's clinical and corporate governance framework. The implementation was cited in Aurrum governance materials as the leading clinical IT system used to standardize clinical documentation and to underpin the Quality Clinical Governance Committee oversight.
The Health Metrics eCase implementation encompassed electronic clinical records, individualized care planning, structured assessment workflows, medication management, scheduling and rostering, incident and audit logging, and regulatory reporting capabilities. Configuration emphasized care planning and activity tracking to align with Aurrum’s memory support program based on Montessori principles, including documentation for serenity hour and meaningful activities.
Operationally the deployment covered clinical teams, corporate governance functions, lifestyle and allied health coordination, and front of house hotel services to maintain a unified resident record across care, lifestyle, and amenities. The system centralized care plans, consent records, and clinical notes to support care partnerships with residents and family members and to ensure consistent documentation across in house clinical and allied health services.
Governance and rollout were organized around the Quality Clinical Governance Committee using Health Metrics eCase as the primary tool for oversight, quality assurance, and ongoing performance assessment, with workflows adjusted to eCase centered processes and documentation standards. Training and continuous development were integrated into operational rollout to align staff competency with electronic care planning and compliance requirements.
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ECHO Community Services | Non Profit | 70 | $8M | Australia | Health Metrics | Health Metrics eCase | Home Care Management | 2021 | n/a |
In 2021, ECHO Community Services implemented Health Metrics eCase in the Home Care Management category to centralize client and financial transaction workflows. The deployment concentrated on finance-aligned usage, supporting a Finance Officer who managed end to end Accounts Payable processing of more than 130 invoices per week, reconciliation and coding of bank account and company credit card transactions, banking and petty cash, fixed assets reconciliation and depreciation, and management of nine company fleet vehicles.
Health Metrics eCase was configured to support financial journal preparation including payroll journals, calculation of long service leave and annual leave provisions, and block funding entries, with monthly transaction reconciliation between the Client Management System eCase and Xero to align client billing and ledger records. Operational coverage included Finance and Client Services functions, supplier management and financial reporting workflows, with governance driven by monthly reconciliation cycles to ensure consistent coding, reconciled transactions and cash flow analysis driven from the Home Care Management application.
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Mercy Community | Non Profit | 650 | $200M | Australia | Health Metrics | Health Metrics eCase | Home Care Management | 2024 | n/a |
In 2024 Mercy Community Australia implemented Health Metrics eCase. The deployment targeted Home Care Management across residential aged care and an expanding home care division in Queensland, centralising client records to improve reporting and compliance.
Health Metrics eCase was configured to provide a unified client master record and to support core Home Care Management capabilities, including care planning, clinical documentation, rostering and scheduling, case management workflows and consolidated reporting for regulatory compliance. The implementation emphasized clinical and operational workflows, embedding electronic care plans and event documentation to reduce duplicate record keeping between residential and community teams.
The program delivered a single application instance as the authoritative client record for services operating in Queensland, covering residential aged care sites and mobile home care operations. Rollout was staged to align clinical staff and home care coordinators, and governance adjustments focused on centralized record ownership, standardized care workflows and consolidated reporting responsibilities.
Outcomes explicitly reported include reduced duplication of client records, better real-time reporting for operational and compliance teams, and improved readiness for Support at Home reforms.
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Rosewood Aged Care | Non Profit | 50 | $28M | Australia | Health Metrics | Health Metrics eCase | Home Care Management | 2024 | n/a |
In 2024, Rosewood Aged Care migrated clinical and personal care records from Nightingale Client Management to Health Metrics eCase, executing a targeted Home Care Management implementation across its aged care homes covering over 270 residents. The project emphasized frontline continuity, with Registered Nurses involved in data validation and end to end testing to preserve clinical workflows and resident care integrity. ProcessX led the migration work, coordinating data orchestration and automation efforts with direct clinical engagement.
Health Metrics eCase was configured to centralize clinical documentation, care planning, assessment records, and medication-related workflows typical of the Home Care Management category. The rollout included bespoke configuration of care plan templates and clinical record structures to match Rosewood Aged Care operational practices, and ProcessX deployed an RPA solution known as ROSE-BOT to automate bulk data transfer and reduce manual entry burden. Clinical staff participated in iterative validation cycles to ensure record fidelity and to tune automated mapping logic prior to cutover.
The implementation established a controlled data exchange between Nightingale Client Management and Health Metrics eCase during migration, enabling a seamless transition of information across the two systems while preserving compliance and auditability. Operational coverage focused on nursing and clinical teams across Rosewood Aged Care homes in Australia, with governance controls to manage cutover timing, exception handling, and post go live remediation. Communication protocols included weekend support and direct clinical consultant engagement to manage risk and maintain continuity of care.
Clinical Consultant feedback documented a seamless transition and noted that the approach likely saved approximately six months of manual data entry based on prior experience, and the program met targeted go live dates. Reported outcomes included faster, streamlined clinical workflows, improved visibility across care records, more time for resident-facing care, and greater clinician confidence in decision-making using Health Metrics eCase. The project maintained a focus on data integrity and compliance throughout configuration, migration, and initial operations.
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Healthcare | 65 | $5M | Australia | Health Metrics | Health Metrics eCase | Home Care Management | 2024 | n/a |
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Buyer Intent: Companies Evaluating Health Metrics eCase
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Health Metrics eCase Coverage
Health Metrics eCase is a Home Care Management solution from Health Metrics.
Companies worldwide use Health Metrics eCase, from small firms to large enterprises across 21+ industries.
Organizations such as Mercy Community, Amana Living, Aurrum, Rosewood Aged Care and ECHO Community Services are recorded users of
Health Metrics eCase for Home Care Management.
Companies using Health Metrics eCase are most concentrated in Non Profit and Healthcare, with adoption spanning over 21 industries.
Companies using Health Metrics eCase are most concentrated in Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Health Metrics eCase across Americas, EMEA, and APAC.
Companies using Health Metrics eCase range from small businesses with 0-100 employees - 50%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Health Metrics eCase include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Health Metrics eCase customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Home Care Management.