List of HelpCrunch Customers
HelpCrunch
1811 Silverside Rd,
Wilmington, 19810, DE,
United States
Wilmington, 19810, DE,
United States
1 650-741-0034
Professional Services
25
$2M
Since 2010, our global team of researchers has been studying HelpCrunch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HelpCrunch for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HelpCrunch for Customer Engagement include: AIDS Healthcare Foundation (AHF), a United States based Healthcare organisation with 2500 employees and revenues of $950.0 million, Royal Cyber, a United States based Professional Services organisation with 1800 employees and revenues of $600.0 million, Sesol, a Sweden based Manufacturing organisation with 1100 employees and revenues of $600.0 million, Royal Cyber India, a India based Professional Services organisation with 2000 employees and revenues of $500.0 million, Sekraft, a Sweden based Professional Services organisation with 900 employees and revenues of $225.0 million and many others.
Contact us if you need a completed and verified list of companies using HelpCrunch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HelpCrunch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
12min | Education | 30 | $5M | Brazil | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2020 | n/a |
In 2020, 12min implemented HelpCrunch as a Customer Engagement application on its public website. The HelpCrunch deployment was focused on delivering real time user support and asynchronous messaging to readers of 12min’s educational content.
Configuration centered on embedding the HelpCrunch web widget and establishing shared inbox workflows, canned responses, and automated in product messages. Functional modules implemented include live chat, a shared team inbox for customer conversations, a knowledge base for self service content, and targeted message campaigns, reflecting standard Customer Engagement capabilities.
Operational ownership is held by product and customer support teams, with administrators maintaining templates, routing rules, and response SLAs to coordinate multi agent handling. The implementation is website facing and supports marketing and customer support business functions across the organization.
|
 |
5000fish | Professional Services | 10 | $1M | United States | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2021 | n/a |
In 2021, 5000fish implemented HelpCrunch. The HelpCrunch deployment is embedded on the company website to provide Customer Engagement functionality that supports customer messaging, lead capture and lightweight support workflows for a small professional services firm.
HelpCrunch is provisioned as a cloud hosted website widget and centralized inbox, configured to surface live chat conversations, in-app messages and email touchpoints through a single HelpCrunch interface. Configuration work focused on chat widget placement, automated welcome messages, canned responses, and a shared team inbox to enable coordinated handling of inbound inquiries.
Operational ownership sits with the customer facing teams, primarily support and sales, with user accounts and role based access configured inside HelpCrunch. Rollout was limited to the public website, with governance implemented through inbox workflows, tagging and response templates to standardize handling of customer engagement at the company.
|
 |
Acorus | Construction and Real Estate | 1400 | $218M | France | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2019 | n/a |
In 2019, Acorus deployed HelpCrunch on its corporate website to centralize digital visitor engagement and web-based customer contact. HelpCrunch, classified as Customer Engagement, is implemented as the primary website messaging and inbound contact channel for site visitors and prospective clients.
The implementation leverages HelpCrunch modules common to Customer Engagement deployments, including a live chat widget for real time conversation, a shared inbox for consolidated message handling, automated messaging for proactive lead capture, and a hosted knowledge base for self service content. Configuration focused on widget placement, message triggers tied to page behavior, and templated responses to standard prospect and tenant inquiries.
Operational coverage is centered on the corporate website with workflows that route inbound conversations into sales and customer service handling paths, aligning web leads with existing commercial and facilities teams. The deployment emphasizes centralized admin control of user roles, message templates, and canned responses to ensure consistent handling of inquiries across departments.
Governance and rollout included configuring agent assignment rules, escalation paths, and response SLAs to formalize web channel handling within Acorus business processes. The HelpCrunch implementation supports continuous web engagement and standardizes messaging workflows without named third party integrations disclosed in the source.
|
 |
Activewear Bali | Consumer Packaged Goods | 10 | $2M | Indonesia | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2022 | n/a |
In 2022, Activewear Bali implemented HelpCrunch on its website, deploying HelpCrunch as the company's Customer Engagement solution to capture and manage customer inquiries from its online storefront. The implementation embeds HelpCrunch’s on-site messaging and chat capabilities to support direct-to-consumer interactions and to centralize website-based communications.
Configuration was scaled for a 10-person consumer packaged goods business, focusing on core Customer Engagement capabilities such as a website chat widget, a shared inbox for team responses, automated welcome messaging, and FAQ or knowledge base content typical of the category. The deployment is confined to the company website and impacts customer support and e-commerce marketing workflows, with day-to-day administration handled by the small internal team.
|
 |
AdmiralBet | Leisure and Hospitality | 491 | $20M | Serbia | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2020 | n/a |
In 2020, AdmiralBet deployed HelpCrunch on its website, adopting HelpCrunch as a customer messaging layer within its Customer Engagement tooling. The deployment was focused on the public web properties, instrumenting site pages to capture live user conversations and support requests in real time. Implementation scope emphasized front line customer support and digital marketing touchpoints, routing inbound web contacts into operational support workflows for the Serbia market.
Configuration and operationalization used features typical of the Customer Engagement category, including real time live chat, in app messaging, centralized agent inboxing, and message templates to standardize responses. The project organized agent workflows around a single HelpCrunch inbox and session management, enabling consistent handling of web initiated inquiries and promotional messaging. Governance centered on web channel ownership and response playbooks to align customer support and marketing teams while HelpCrunch remained the primary on site customer engagement application.
|
 |
|
Professional Services | 10 | $1M | United States | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2020 | n/a |
|
|
|
|
Professional Services | 60 | $6M | Philippines | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2018 | n/a |
|
|
|
|
Healthcare | 2500 | $950M | United States | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2018 | n/a |
|
|
|
|
Professional Services | 10 | $1M | United States | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2019 | n/a |
|
|
|
|
Professional Services | 8 | $1M | United Kingdom | HelpCrunch Corporation | HelpCrunch | Customer Engagement | 2019 | n/a |
|
Showing 1 to 10 of 114 entries
Buyer Intent: Companies Evaluating HelpCrunch
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HelpCrunch. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD HelpCrunch Coverage
HelpCrunch is a Customer Engagement solution from HelpCrunch Corporation.
Companies worldwide use HelpCrunch, from small firms to large enterprises across 21+ industries.
Organizations such as AIDS Healthcare Foundation (AHF), Royal Cyber, Sesol, Royal Cyber India and Sekraft are recorded users of
HelpCrunch for Customer Engagement.
Companies using HelpCrunch are most concentrated in Healthcare, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using HelpCrunch are most concentrated in United States, Sweden and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of HelpCrunch across Americas, EMEA, and APAC.
Companies using HelpCrunch range from small businesses with 0-100 employees - 83.33%, to mid-sized firms with 101-1,000 employees - 11.4%, large organizations with 1,001-10,000 employees - 5.26%, and global enterprises with 10,000+ employees - 0%.
Customers of HelpCrunch include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified HelpCrunch customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.