List of Helpshift Customers
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United States
Since 2010, our global team of researchers has been studying Helpshift customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Helpshift for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Helpshift for Customer Support include: Home Chef, a United States based Manufacturing organisation with 2500 employees and revenues of $1.20 billion, NordVPN, a Panama based Communications organisation with 1450 employees and revenues of $274.0 million, Jackpocket, a United States based Leisure and Hospitality organisation with 347 employees and revenues of $100.0 million, CrazyLabs, a Israel based Media organisation with 300 employees and revenues of $100.0 million, Ludia, a Canada based Professional Services organisation with 400 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Helpshift, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Helpshift customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AGRISYNC | Professional Services | 10 | $1M | United States | Helpshift, Inc | Helpshift | Customer Support | 2018 | n/a |
In 2018, AGRISYNC implemented Helpshift for Customer Support on its website. The implementation embedded the Helpshift web support widget into site pages to centralize customer inquiries into a single web messaging channel and provide lightweight, real-time user communication.
Helpshift was configured to support core customer support workflows common to the Customer Support category, including web-based messaging, ticket creation, and consolidated case threads with basic user context for more efficient handling. Operational ownership rested with AGRISYNC's small customer-facing team, and governance emphasized streamlining response workflows and centralizing issue tracking inside Helpshift to manage support for its professional services offerings.
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Bridj | Professional Services | 50 | $4M | Australia | Helpshift, Inc | Helpshift | Customer Support | 2017 | n/a |
In 2017, Bridj deployed Helpshift on its website to provide an on-site channel for customer inquiries. The Helpshift deployment is explicitly aligned to the Customer Support category, enabling Bridj to capture website-originated tickets and route customer conversations into a centralized support workflow.
The implementation uses Helpshift core capabilities typical for Customer Support deployments, including an embedded web widget for real-time messaging, automated ticket creation, knowledge base delivery for self-service, and agent workflow management configured to the scale of Bridj's support team. Operational coverage is centered on Bridj's customer support function interacting through the Helpshift console alongside the website front-end, with rollout activity focused on web widget instrumentation, agent onboarding, support workflow configuration, and creation of response templates and knowledge content.}
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CrazyLabs | Media | 300 | $100M | Israel | Helpshift, Inc | Helpshift | Customer Support | 2021 | n/a |
In 2021, CrazyLabs implemented Helpshift to provide Customer Support on its website. The deployment embedded the Helpshift support experience into CrazyLabs' web properties, centralizing customer contact points through the Helpshift platform. Implementation included configuring on site support widgets and web based ticket intake to capture user inquiries submitted via the public site. The deployment supported the company's customer facing support workflows and served as a centralized conduit for site originated user issues.
Configuration emphasized standard Customer Support capabilities such as ticketing, on site messaging, a searchable knowledge base, and workflow automation for triage and escalation, consistent with Helpshift functionality. Helpshift was configured to route web originated tickets into centralized support queues, apply categorization and tagging aligned to product and community workflows, and enable agent triage and response processes. Governance focused on centralized queues, defined triage workflows, and capturing site sourced feedback for downstream product and community teams.
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Days Of Wonder | Retail | 10 | $1M | United States | Helpshift, Inc | Helpshift | Customer Support | 2018 | n/a |
In 2018, Days Of Wonder implemented Helpshift in a Customer Support deployment on its public website. The deployment embeds Helpshift and its web support interface to capture visitor inquiries directly from product and checkout pages.
Configuration focused on web-based messaging and ticketing workflows typical for Customer Support platforms, enabling in-session conversation capture, ticket creation, and basic query categorization. The Helpshift implementation also provides knowledge base access and canned response templates to streamline repetitive answers.
Operational scope is limited to web customer service for the Days Of Wonder retail site, managed by a compact internal support function consistent with the company's 10 employee size. The primary integration point is the website embedding, and no additional system integrations are specified in the source.
Governance and rollout centered on lightweight administration and widget instrumentation, with support workflows centralized for query triage and response management. This implementation positions Helpshift as the principal Customer Support tool for online customer interactions on the Days Of Wonder site.
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Foonie Magus Pte | Professional Services | 35 | $4M | Singapore | Helpshift, Inc | Helpshift | Customer Support | 2021 | n/a |
In 2021, Foonie Magus Pte implemented Helpshift for Customer Support on its website. The deployment embeds the Helpshift web widget into the public site to capture customer inquiries, route conversations, and present self service knowledge articles, with Helpshift serving as the central console for web originated support sessions.
The implementation focuses on Customer Support capabilities common to the category, including ticketing, in app messaging, and knowledge base configuration, organized for a small customer service team operating in Singapore. Governance centered on standardizing triage and escalation workflows and providing agents access to the Helpshift dashboard for case management and response orchestration.
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Professional Services | 120 | $20M | Spain | Helpshift, Inc | Helpshift | Customer Support | 2019 | n/a |
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Professional Services | 82 | $9M | Singapore | Helpshift, Inc | Helpshift | Customer Support | 2019 | n/a |
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Manufacturing | 2500 | $1.2B | United States | Helpshift, Inc | Helpshift | Customer Support | 2018 | n/a |
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Professional Services | 164 | $45M | United Kingdom | Helpshift, Inc | Helpshift | Customer Support | 2024 | n/a |
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Media | 35 | $17M | Israel | Helpshift, Inc | Helpshift | Customer Support | 2025 | n/a |
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Buyer Intent: Companies Evaluating Helpshift
- Ashray Ghansoli Hospital, a India based Healthcare organization with 12 Employees
- Odgers Berndtson, a United Kingdom based Professional Services company with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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