List of Hippo Video CX Platform Customers
Newark, 19702, DE,
United States
Since 2010, our global team of researchers has been studying Hippo Video CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hippo Video CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hippo Video CX Platform for Customer Experience include: Genesys, a United States based Professional Services organisation with 6200 employees and revenues of $2.30 billion, Atrium Hospitality, a United States based Leisure and Hospitality organisation with 8000 employees and revenues of $2.00 billion, Freshworks, a United States based Professional Services organisation with 4400 employees and revenues of $720.0 million and many others.
Contact us if you need a completed and verified list of companies using Hippo Video CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hippo Video CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atrium Hospitality | Leisure and Hospitality | 8000 | $2.0B | United States | Hippo Video | Hippo Video CX Platform | Customer Experience | 2022 | n/a |
In 2022, Atrium Hospitality implemented the Hippo Video CX Platform to support Customer Experience for its sales and hospitality teams. The US based rollout targeted dispersed sellers and virtual property presentation workflows to improve prospect engagement and sales outreach.
The Hippo Video CX Platform was configured to enable personalized video outreach and virtual property tours, aligning with hospitality sales enablement use cases. Functional capabilities emphasized personalized video creation, hosted tour playback, distribution for seller outreach, and viewer analytics to inform follow up workflows.
Operational coverage focused on Atrium Hospitality sales and hospitality personnel across the United States, producing hundreds of personalized videos during the rollout, and Atrium attributes winning significant new business and measurable revenue impact to those videos according to the vendor quote. This implementation links Atrium Hospitality, Hippo Video CX Platform, Customer Experience, and sales and hospitality functions into a content driven engagement layer for dispersed sellers.
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Freshworks | Professional Services | 4400 | $720M | United States | Hippo Video | Hippo Video CX Platform | Customer Experience | 2021 | n/a |
In 2021, Freshworks deployed the Hippo Video CX Platform to embed personalized video messaging into CRM and support workflows. The Hippo Video CX Platform is used as a Customer Experience application to support sales and customer support use cases across the organization, with a global rollout headquartered in the United States.
Implementation centered on personalized video messaging capabilities, enabling one-to-one video creation and distribution tied to customer records and support interactions. Configuration work focused on embedding video assets directly into CRM records and support ticket threads to augment customer education and targeted outreach.
Integrations were implemented between Hippo Video and Freshworks CRM and support workflows to surface video within sales pipelines and support case workflows, enabling agents and sellers to record and send contextualized video responses during engagement cycles. Operational coverage spanned sales and customer support teams globally, aligning the application with front-line customer-facing functions.
Governance emphasized operationalizing video content within existing CRM and support processes, with rollout oriented toward embedding video steps into standard engagement playbooks and support response templates. According to the vendor testimonial, the deployment helped reduce the sales cycle and improve customer education and one-to-one support interactions.
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Genesys | Professional Services | 6200 | $2.3B | United States | Hippo Video | Hippo Video CX Platform | Customer Experience | 2023 | n/a |
In 2023, Genesys implemented Hippo Video CX Platform to drive sales engagement and increase outreach effectiveness. The Hippo Video CX Platform deployment focused on sales and engagement teams within Genesys, leveraging Customer Experience capabilities for personalized video outreach and campaign-level engagement sequencing.
Implementation centered on functional capabilities common to customer-facing video engagement platforms, including personalized video creation, templated message workflows, campaign orchestration and engagement analytics to monitor opens and responses. Configuration emphasized alignment with sales cadences, centralized asset management and templated content to support repeatable outreach across account and prospect segments.
Public reporting by Hippo Video and investor release materials cites improved outcomes for customers using the platform, including higher response rates and shorter sales cycles after deploying Hippo Video CX Platform. Governance work concentrated on embedding the platform into existing sales workflow processes and content approval, with operational ownership assigned to sales engagement teams.
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