List of Hubspot Motion AI Customers
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Since 2010, our global team of researchers has been studying Hubspot Motion AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hubspot Motion AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hubspot Motion AI for Chatbots and Conversational AI include: Sony, a Japan based Manufacturing organisation with 113000 employees and revenues of $93.01 billion, HubSpot, a United States based Professional Services organisation with 8246 employees and revenues of $2.63 billion, Wix, a Israel based Professional Services organisation with 5283 employees and revenues of $1.76 billion, Kia America, a United States based Automotive organisation with 5000 employees and revenues of $1.50 billion and many others.
Contact us if you need a completed and verified list of companies using Hubspot Motion AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hubspot Motion AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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HubSpot | Professional Services | 8246 | $2.6B | United States | HubSpot | Hubspot Motion AI | Chatbots and Conversational AI | 2018 | n/a |
In 2018, HubSpot implemented Hubspot Motion AI within its finance organization to introduce conversational automation. The deployment used Hubspot Motion AI from the Chatbots and Conversational AI category to automate finance query handling and support partner data workflows.
The implementation centered on a finance-facing chatbot built with Motion AI, coupled with a partner information database and custom Python automation. Functional capabilities included automated query management, customer reconciliation assistance, and scripted interactions that pushed issues into downstream systems.
Integrations were explicitly coded, the chatbot integrating Slack and JIRA via Python to create two-way ticketing and notification flows. Separately, HubSpot partnered with Data Architecture and Engineering to create a Looker and Snowflake monitoring program to support SOX compliance and operational monitoring.
Governance was formalized through a six-person Financial Operations team that focused on finance process improvement, query management, database accuracy testing, and updates to associated reporting. Workflow changes emphasized centralized query routing, automated reconciliation touchpoints, and regular data accuracy validation for partner records.
Operational outcomes recorded included a documented improvement in customer reconciliation processes with a 66% reduction in process time. The narrative ties HubSpot Finance, Hubspot Motion AI, Chatbots and Conversational AI, and finance operations governance into a cohesive implementation story.
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Kia America | Automotive | 5000 | $1.5B | United States | HubSpot | Hubspot Motion AI | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Kia America deployed Hubspot Motion AI to deliver customer service and lead qualification bots. The deployment used Hubspot Motion AI within the Chatbots and Conversational AI category to provide always on engagement and to automate inbound inquiries across messenger and web channels in global markets.
Kia America configured Motion AI as a visual chatbot platform, building conversational flows for lead qualification, automated inquiry triage, and FAQ handling. Configuration work centered on visual conversation builders, rule based intent routing, session persistence, and escalation paths to human agents, aligning typical chatbot capabilities with customer service and sales lead workflows.
The solution was provisioned as a cloud hosted, multi channel conversational layer that operated on web and messaging entry points and connected into existing service workflows for agent handoff. Operational scope covered customer service, marketing, and sales functions across Kia Americas global market footprint, with bots instrumented for continuous availability and initial qualification.
Governance and rollout emphasized bot design standards and conversational governance to manage automated responses and human escalation. Motion AI technology was later incorporated into HubSpot, so Kia Americas implementation is assumed to map to HubSpot Motion AI and broader HubSpot conversational tooling within the Chatbots and Conversational AI category, maintaining the original objectives of improving always on engagement and automating inquiries.
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Sony | Manufacturing | 113000 | $93.0B | Japan | HubSpot | Hubspot Motion AI | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Sony implemented Hubspot Motion AI in the Chatbots and Conversational AI category to build conversational agents for customer interactions and service automation. Sony deployed Motion AI bots to support CRM and marketing touchpoints via Messenger, web chat, and SMS, targeting customer service and marketing engagement workflows.
Implementation work focused on conversational flow design and bot builder configuration, incorporating natural language interpretation, message routing, and escalation logic to human agents where required. Module usage is inferred because Motion AI's technology was folded into HubSpot after acquisition, and Sony's Motion AI bots are assumed to align with HubSpot's conversational and chatbot offerings such as template flows, channel connectors, and CRM synchronization.
Operational coverage included marketing and customer service teams, integrating chat channels into existing CRM and marketing touchpoints to capture engagement data and automate initial responses. The deployment followed a cloud delivered channel connector architecture common to Chatbots and Conversational AI solutions, enabling Messenger, web chat, and SMS connectors alongside centralized conversation orchestration and logging.
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Professional Services | 5283 | $1.8B | Israel | HubSpot | Hubspot Motion AI | Chatbots and Conversational AI | 2016 | n/a |
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