List of Hyland Alfresco Process Services (BPM) Customers
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Since 2010, our global team of researchers has been studying Hyland Alfresco Process Services (BPM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hyland Alfresco Process Services (BPM) for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hyland Alfresco Process Services (BPM) for Business Process Management include: Royal Bank of Canada, a Canada based Banking and Financial Services organisation with 96628 employees and revenues of $48.64 billion, The Federal Aviation Administration, a United States based Government organisation with 45000 employees and revenues of $19.81 billion, Nexant, Inc, a United States based Professional Services organisation with 620 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Hyland Alfresco Process Services (BPM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nexant, Inc | Professional Services | 620 | $100M | United States | Hyland | Hyland Alfresco Process Services (BPM) | Business Process Management | 2016 | Zia Consulting |
In 2016, Nexant, Inc implemented Hyland Alfresco Process Services (BPM) to run high-volume utility and energy rebate and equipment replacement processes in the United States. The implementation targeted customer facing workflows within Nexant's professional services delivery for utilities, concentrating on rebate processing and equipment replacement lifecycle management.
The deployment configured Hyland Alfresco Process Services (BPM) process models and the Activiti powered workflow engine to orchestrate automated service tasks and human work queues, with form based task routing, process versioning, and monitoring dashboards. Configuration emphasized high throughput process instances, exception handling, and runtime scalability to handle bursts in rebate submissions.
Zia Consulting served as the implementation partner, delivering a clustered runtime architecture and persistence tier configuration to support internet scale operation, and integrating the BPM runtime with Nexant operational systems through API based connectors and standard data exchange patterns. Operational coverage included Nexant operations in the United States and business functions in rebate administration, field equipment replacement coordination, and client support.
Governance and enablement work focused on empowering Nexant to make process changes internally, establishing process owner stewardship and change control around model updates and deployment promotion. The project delivered faster processing, greater scalability at internet scale, and reduced errors for customer facing workflows, while enabling Nexant teams to update processes without dependence on external development for routine changes.
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Royal Bank of Canada | Banking and Financial Services | 96628 | $48.6B | Canada | Hyland | Hyland Alfresco Process Services (BPM) | Business Process Management | 2015 | n/a |
In 2015 Royal Bank of Canada standardized on Hyland Alfresco Process Services (BPM) to digitize post-trade workflows at RBC Capital Markets. The initiative employed the Alfresco Digital Business Platform combining Alfresco Content Services with Hyland Alfresco Process Services, classified as Business Process Management, to address confirmations, payments, tax provisioning and regulatory audit response processes.
The implementation focused on process orchestration and workflow automation integrated with content services for document capture and retrieval, enabling end to end case handling for post-trade and tax workflows. Hyland Alfresco Process Services (BPM) was configured to automate confirmations and payment routing, to support tax provisioning processes, and to generate audit response packages, aligning process models with finance and operations controls.
RBC expanded Alfresco licensing in 2018 and subsequently built dozens of applications, 14 reported in one update, extending the platform across global tax and confirmation teams. Governance emphasized standardized process templates and developer agility for finance and post-trade use cases, and the bank reported improvements in turnaround, control and developer agility for the affected business functions.
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The Federal Aviation Administration | Government | 45000 | $19.8B | United States | Hyland | Hyland Alfresco Process Services (BPM) | Business Process Management | 2020 | Network Designs |
In 2020, the Federal Aviation Administration implemented Hyland Alfresco Process Services and Alfresco Content Services as a PaaS-based Enterprise Document Management Service to support rulemaking document review and approval across lines of business in the United States. The deployment positioned Hyland Alfresco Process Services in the Business Process Management category to centralize review workflows, enable rapid onboarding, and drive contract consolidation for agency document management.
The implementation combined Alfresco Content Services as the content repository with Hyland Alfresco Process Services for BPM-driven workflow orchestration, configured review and approval templates, role-based access controls, and PaaS provisioning for agency users. Functional capabilities implemented included document ingestion, version control, structured review routing, and automated approval handoffs consistent with Business Process Management patterns.
Network Designs served as the systems integrator for the program, supporting platform provisioning and the initial configuration required for Office of Rulemaking use cases. The Office of Rulemaking onboarded its first EDMS customer in two days, and the platform supported broader agency onboarding thereafter, demonstrating rapid customer provisioning within the FAA environment.
Governance and rollout emphasized centralized EDMS provisioning and contract consolidation across lines of business, enabling standardized review and approval processes for rulemaking documentation. The implementation narrative centers on Hyland Alfresco Process Services as the Business Process Management solution delivering a PaaS-based EDMS for the FAA, with operational coverage beginning in the Office of Rulemaking and extending agency wide.
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