List of IBM GERS Customers
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Since 2010, our global team of researchers has been studying IBM GERS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM GERS for Expense Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM GERS for Expense Management include: Unilever, a United Kingdom based Consumer Packaged Goods organisation with 115964 employees and revenues of $71.27 billion, Axiata, a Malaysia based Communications organisation with 10500 employees and revenues of $5.27 billion, Crump Life Insurance Services, a United States based Insurance organisation with 1400 employees and revenues of $5.00 billion, Warners' Stellian Appliance Co. Inc., a United States based Retail organisation with 350 employees and revenues of $38.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM GERS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The IBM GERS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Axiata | Communications | 10500 | $5.3B | Malaysia | IBM | IBM GERS | Expense Management | 2021 | n/a |
In 2021, Axiata implemented IBM GERS. IBM GERS was deployed as the companys core Expense Management application to centralize expense capture and processing within Group Finance.
The implementation focused on standard Expense Management capabilities including expense claim capture, structured approval workflows, policy validation, and automated posting of expense transactions into financial ledgers. IBM GERS was configured to support finance controls and audit trails consistent with corporate expense policy, and to interface with downstream reporting processes used by the finance organization.
IBM GERS was integrated with Axiatas in-house Travel & Expense Employee Management system, the integration enabling transactional handoff of employee claims and status updates. Axiata also operated SAP Concur across the Corporate Center and subsidiaries and maintained automated data integration between SAP Concur and Axiatas SAP ERP, while Group Financial BI and Cognos consolidated ERP data from all subsidiaries into the Group Financial Data Warehouse for statutory and performance reporting.
Governance for the rollout was coordinated through Group Finance and the ERP Financial Systems team based in Kuala Lumpur, aligning expense workflows with existing financial reporting and BI feeds. The implementation emphasized integration points and data flows over endpoint replacement, enabling expense processing to feed established group reporting and control frameworks.
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Crump Life Insurance Services | Insurance | 1400 | $5.0B | United States | IBM | IBM GERS | Expense Management | 2010 | n/a |
In 2010, Crump Life Insurance Services deployed IBM GERS as part of IBM Expense Reporting Solutions to centralize Expense Management for employee travel and event spending. The initiative targeted corporate finance and accounts payable workflows and explicitly included processing invoices for vendors used for various marketing events.
The IBM GERS implementation covered expense report creation and digital submission, rule-based expense auditing and validation, and invoice processing workflows tied to marketing vendor spend. Configuration emphasized coding and approval routing to finance owners, standardized expense types consistent with corporate policy, and exception handling for event-related vendor invoices.
Rollout and governance were organized around finance and marketing stakeholder ownership, with approval hierarchies and policy enforcement embedded in form workflows. Operational scope focused on expense reporting, accounts payable invoice processing for marketing events, and centralized control of expense policy and approval processes across the organization.
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Unilever | Consumer Packaged Goods | 115964 | $71.3B | United Kingdom | IBM | IBM GERS | Expense Management | 2012 | n/a |
In 2012, Unilever Europe implemented IBM GERS to centralize expense processing and reimbursements. IBM GERS was deployed as a web-based global Expense Management application to standardize travel and expense workflows across the region.
The implementation combined IBM document management workflow technology with e-invoicing and optical character recognition data capture to accelerate accounts payable processing and minimize human touchpoints. A web-based vendor query portal automated invoice tracking and provided real-time status updates to vendors and AP teams, tightening invoice lifecycle visibility.
Proprietary ARCollect technology from IBM was used to support the bill-to-cash process, adding transaction intelligence to proactively identify and target high-value collections accounts and reduce time spent resolving disputes. These components were integrated as part of a cohesive IBM application stack, with embedded analytics and real-time measurement and monitoring of process activities across the IBM client base feeding decision support and trend analysis.
Governance changes focused on standardized, centralized expense reimbursement controls and automated AP workflows to reduce costs and better manage employee travel and expenses while minimizing the likelihood of fraud and noncompliance. The combined IBM GERS Expense Management solution delivered more efficient processes, improved transaction visibility, and higher quality data for faster, fact-based decision making within Unilever Europe.
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Warners' Stellian Appliance Co. Inc. | Retail | 350 | $38M | United States | IBM | IBM GERS | Expense Management | 2019 | n/a |
In 2019, Warners' Stellian Appliance Co. Inc. deployed IBM GERS as its Expense Management application. The IBM GERS implementation established a centralized expense reporting and approval platform for the 350-employee retailer, aligning expense controls with corporate finance and service operations.
The deployment focused on core Expense Management capabilities, including electronic expense reporting, manager approval workflows, policy enforcement, receipt capture and retention, and audit trail recording. Configuration emphasized role based access and approval hierarchies to reflect finance and service supervisor responsibilities.
Operational use extended into customer service and field service coordination, where staff proficiency with IBM GERS is documented alongside daily tools such as NetSuite, QuickBooks, Walk About, Outlook and Quiq. Users operated IBM GERS as the canonical source for submitting and approving employee expenses, while continuing to use point tools for service scheduling and customer communications.
Governance was centered in corporate finance with standardized approval workflows and expense policy enforcement embedded in the IBM GERS configuration. Rollout and support relied on internal user training and operational alignment between service teams and finance, ensuring expense processes were consistently applied across the business.
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