List of ICE Mortgage Black Knight Borrower Digital Customers
ICE Mortgage Technology
4420 Rosewood Drive Suite 500,
Pleasanton, 94588, CA,
United States
Pleasanton, 94588, CA,
United States
1 925-227-7000
Professional Services
2000
$2.1B
Since 2010, our global team of researchers has been studying ICE Mortgage Black Knight Borrower Digital customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ICE Mortgage Black Knight Borrower Digital for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ICE Mortgage Black Knight Borrower Digital for Loan Management include: Citizens Bank, a United States based Banking and Financial Services organisation with 17398 employees and revenues of $8.25 billion, PHH Mortgage, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $1.30 billion, Cenlar FSB, a United States based Banking and Financial Services organisation with 2817 employees and revenues of $720.0 million, VyStar Credit Union, a United States based Banking and Financial Services organisation with 2300 employees and revenues of $474.0 million and many others.
Contact us if you need a completed and verified list of companies using ICE Mortgage Black Knight Borrower Digital, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ICE Mortgage Black Knight Borrower Digital customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cenlar FSB | Banking and Financial Services | 2817 | $720M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Borrower Digital | Loan Management | 2022 | n/a |
In 2022, Cenlar FSB signed a long-term renewal with Black Knight for its MSP servicing platform, Servicing Digital and default solutions to support loan servicing and default processes in the United States. The renewal continued live operations at scale and the deployment is recorded as including ICE Mortgage Black Knight Borrower Digital as the borrower facing component of Servicing Digital within the Loan Management scope.
The deployment centers on the MSP servicing platform for core servicing orchestration, Servicing Digital for digital borrower engagement and the default solutions for delinquency and loss mitigation workflows. ICE Mortgage Black Knight Borrower Digital is implemented as the borrower facing layer that consolidates self service account access, payment initiation and case status visibility consistent with Loan Management application patterns.
Operationally the implementation covers Cenlar FSB servicer operations across the United States and links borrower facing channels to the servicing orchestration layer. The 2022 long-term renewal documents continued live use at scale for servicer operations and reflects an ongoing commitment to Black Knight servicing and default capabilities within Cenlar FSB’s Loan Management environment.
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Citizens Bank | Banking and Financial Services | 17398 | $8.2B | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Borrower Digital | Loan Management | 2019 | n/a |
In 2019, Citizens Bank implemented ICE Mortgage Black Knight Borrower Digital to strengthen borrower-facing mortgage servicing capabilities for its Citizens One mortgage app in the United States. The deployment was announced and went live in 2019, positioning ICE Mortgage Black Knight Borrower Digital as a Loan Management application delivering consumer servicing features directly to borrowers.
Configuration centered on the Servicing Digital consumer and borrower-facing capabilities, with implementations of borrower self-service portals, consolidated loan and home information displays, digital account and payment views, and borrower engagement tools for communications and document access. ICE Mortgage Black Knight Borrower Digital was configured to present loan details, escrow and payoff information, and account activity consistent with Loan Management functional workflows and customer account servicing operations.
The implementation integrated the ICE Mortgage Black Knight Borrower Digital experience into Citizens One web and mobile channels and aligned the solution with mortgage servicing operations to surface loan data to borrowers through digital channels. Operational coverage targeted mortgage servicing and customer service functions across Citizens Bank mortgage operations in the United States, focusing on end-to-end borrower interaction points.
Rollout included coordinated operational governance between servicing teams and customer experience owners to manage content, digital workflows, and escalation procedures, and to shift routine inquiries toward self-service channels. The program aimed to improve customer engagement and expand borrower access to loan and home information via the ICE Mortgage Black Knight Borrower Digital platform.
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PHH Mortgage | Banking and Financial Services | 3000 | $1.3B | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Borrower Digital | Loan Management | 2020 | n/a |
In 2020, PHH Mortgage implemented ICE Mortgage Black Knight Borrower Digital to extend Loan Management capabilities for borrower-facing servicing in the United States. The initiative delivered a customer mobile app built on Black Knight's Servicing Digital platform, providing borrowers with payment, loan detail, and servicing self-service capabilities and going live that year.
ICE Mortgage Black Knight Borrower Digital served as the consumer-facing element of Servicing Digital, exposing functionality for payment initiation, account and loan detail display, escrow and payoff visibility, and servicing request workflows through a native mobile interface. The implementation emphasized Loan Management functional terminology such as account servicing, payment orchestration, and borrower self-service, and leveraged the Servicing Digital delivery layer to connect mobile clients to back-end servicing processes.
Operational coverage targeted PHH Mortgage borrowers across the United States and impacted servicing and customer care business functions by routing borrower interactions into the mobile channel. The launch went live in 2020 and established governance and operational ownership within servicing operations and digital channels management to manage mobile servicing workflows and ongoing application operations.
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VyStar Credit Union | Banking and Financial Services | 2300 | $474M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight Borrower Digital | Loan Management | 2021 | n/a |
In 2021, VyStar Credit Union implemented ICE Mortgage Black Knight Borrower Digital as part of a broader Loan Management adoption across originations and servicing. The deployment is positioned within VyStar's retail lending operations and member self-service channels to support first mortgages, home equity loans and multiple lending channels on a unified loan management platform.
The implementation integrated ICE Mortgage Black Knight Borrower Digital with Black Knight Empower LOS to provide a fast, easy to use loan prequalification and application workflow for members and loan officers. The origination configuration includes an advanced automated product, pricing and eligibility engine, a comprehensive fee service, compliance validation testing and electronic closing capabilities to enable remote completion of required steps.
As loans transition into servicing, the rollout included integration with Black Knight MSP servicing to provide a continuous loan life cycle experience. The solution set also incorporates Black Knight Loss Mitigation for retention and liquidation workouts, Servicing Digital in native web and mobile app form for consumer facing account and payment management, and the Actionable Intelligence Platform to deliver strategic analytics to lending and servicing stakeholders.
Operational scope centers on lending and servicing functions, supporting VyStar staff and more than 800,000 members through both loan officer assisted and self service channels. Governance and workflow orchestration were centered on embedding compliance validation and automated pricing into the origination flow and on providing timely analytics for decisioning across servicing and loss mitigation.
Documented outcomes in the implementation include faster member prequalification and application processing, reduced time and costs for electronic closings, the ability for members and loan officers to complete loan steps remotely, and a unified servicing experience intended to deepen member relationships and improve servicing efficiency.
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Buyer Intent: Companies Evaluating ICE Mortgage Black Knight Borrower Digital
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ICE Mortgage Black Knight Borrower Digital Coverage
ICE Mortgage Black Knight Borrower Digital is a Loan Management solution from ICE Mortgage Technology.
Companies worldwide use ICE Mortgage Black Knight Borrower Digital, from small firms to large enterprises across 21+ industries.
Organizations such as Citizens Bank, PHH Mortgage, Cenlar FSB and VyStar Credit Union are recorded users of
ICE Mortgage Black Knight Borrower Digital for Loan Management.
Companies using ICE Mortgage Black Knight Borrower Digital are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ICE Mortgage Black Knight Borrower Digital are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ICE Mortgage Black Knight Borrower Digital across Americas, EMEA, and APAC.
Companies using ICE Mortgage Black Knight Borrower Digital range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of ICE Mortgage Black Knight Borrower Digital include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ICE Mortgage Black Knight Borrower Digital customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Loan Management.