List of Iken Cloud Customers
Bristol, BS1 6BA,
United Kingdom
Since 2010, our global team of researchers has been studying Iken Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Iken Cloud for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Iken Cloud for Case Management include: Cardiff Council, a United Kingdom based Government organisation with 14757 employees and revenues of $3.50 billion, Hertfordshire County Council, a United Kingdom based Government organisation with 8000 employees and revenues of $1.52 billion, Hillingdon Council, a United Kingdom based Government organisation with 2531 employees and revenues of $350.0 million, North Lincolnshire Council, a United Kingdom based Government organisation with 889 employees and revenues of $155.0 million and many others.
Contact us if you need a completed and verified list of companies using Iken Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Iken Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cardiff Council | Government | 14757 | $3.5B | United Kingdom | Iken | Iken Cloud | Case Management | 2022 | n/a |
In 2022, Cardiff Council implemented Iken Cloud for Case Management to modernise legal services and improve fee earner engagement across its in-house legal team. The deployment of Iken Cloud centralized matter intake and case handling within the legal function while aligning time capture and document bundling into a single platform.
Iken Cloud was configured to support core matter management workflows, inferred time recording capabilities, and document and document bundle integration consistent with the case study description. The implementation emphasized case lifecycle tracking, consolidated matter records, and standardised time capture to streamline fee earner activity and reduce administrative burden.
Integrations focused on document bundling tools to produce court and case bundles alongside the Iken Cloud repository, enabling tighter linkage between matter records, evidentiary bundles, and reporting outputs. Operational coverage was concentrated on the council legal services team and fee earners responsible for casework, with the platform serving as the primary case management surface.
Governance changes included process adjustments for case ownership and time recording workflows to drive fee earner adoption and improve reporting fidelity. Outcomes reported in the project narrative include reduced administrative workload and improved reporting, reflecting the intended operational benefits of Iken Cloud for Case Management within Cardiff Council.
|
 |
Hertfordshire County Council | Government | 8000 | $1.5B | United Kingdom | Iken | Iken Cloud | Case Management | 2018 | n/a |
In 2018 Hertfordshire County Council implemented Iken Cloud as its Case Management application to support the Childcare Litigation team and adjacent legal functions. The deployment targeted the Hertford legal office and individual solicitors responsible for court work in child protection, with Iken Cloud used by five solicitors and additional lawyers to manage court-facing casework and safeguarding workflows.
Iken Cloud was used as a central matter management and document management system, providing structured matter organization, bundle preparation for hearings, redaction of sensitive data, and maintenance of filing metadata. The system underpinned routine legal tasks including drafting witness templates, collating documents to file and serve on parties, logging correspondence with social workers and police, and coordinating expert availability and DNA sample arrangements, reflecting standard Case Management functional modules for legal case lifecycle and evidence handling.
Operational integration and governance were visible in adjacent processes and tools, users claimed expenses via the SAP Finance and HR System while casework and court submission processes were managed inside Iken Cloud. Adoption activities included training new starters and embedding regular team meeting cadence, email and calendar management, and minute taking to sustain operational governance for childcare litigation workflows across the Hertford team.
|
 |
Hillingdon Council | Government | 2531 | $350M | United Kingdom | Iken | Iken Cloud | Case Management | 2023 | n/a |
In 2023, Hillingdon Council implemented Iken Cloud for Case Management to support legal services across the London borough. The move involved transitioning operations from an on premise setup to a cloud-hosted Iken Cloud deployment to support hybrid working and centralise case and document information.
The implementation deployed the Iken Cloud application with inferred use of matter management and time recording capabilities, configured to centralise document indexing, standardise matter lifecycles, and surface live dashboards for operational oversight. Configuration work focused on case workflow orchestration, document management, and time capture controls to improve manager visibility into time recording.
Operational coverage concentrated on the council legal services function, enabling distributed teams across the borough to access a single source of case truth and permitting managers to monitor activity through live dashboards. Integrations were not specified in source material, so the narrative limits system connections to the Iken Cloud application and its internal modules.
Governance and rollout emphasized adoption and performance monitoring, with configuration and access controls aligned to legal services processes and manager reporting needs. Outcomes highlighted in the case study centered on productivity improvements, higher adoption of cloud-hosted case management, and improved performance monitoring through visibility into time recording and dashboarding.
|
 |
|
Government | 889 | $155M | United Kingdom | Iken | Iken Cloud | Case Management | 2023 | n/a |
|
Buyer Intent: Companies Evaluating Iken Cloud
- Bolton Council, a United Kingdom based Government organization with 4000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||