List of Incident IQ iiQ Assets Customers
InComm Conferencing
208 Harristown Road, Ste. 202,
Glen Rock, 07452, NJ,
United States
Glen Rock, 07452, NJ,
United States
1 877-804-2062
Communications
50
$5M
Since 2010, our global team of researchers has been studying Incident IQ iiQ Assets customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Incident IQ iiQ Assets for Hardware Asset Management (HAM), IT Asset Management (ITAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Incident IQ iiQ Assets for Hardware Asset Management (HAM), IT Asset Management (ITAM) include: Enumclaw School District, a United States based Education organisation with 3500 employees and revenues of $850.0 million, Calcasieu Parish School Board, a United States based Education organisation with 5400 employees and revenues of $551.0 million, New Hanover County Schools, a United States based Education organisation with 3608 employees and revenues of $398.0 million, Eagle Mountain-Saginaw ISD, a United States based Education organisation with 2667 employees and revenues of $317.0 million, Rankin County School District, a United States based Education organisation with 2699 employees and revenues of $204.0 million and many others.
Contact us if you need a completed and verified list of companies using Incident IQ iiQ Assets, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Calcasieu Parish School Board | Education | 5400 | $551M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2022 | n/a |
In 2022, Calcasieu Parish School Board implemented Incident IQ iiQ Assets to support district-wide hardware tracking and help ticket workflows across its preK-12 operations. The deployment addressed scale issues arising from a one-to-one device initiative for a district serving over 30,000 students, and the implementation targeted Hardware Asset Management (HAM),IT Asset Management (ITAM) use cases while replacing an antiquated homegrown toolset in day-to-day IT operations.
The Incident IQ iiQ Assets installation centered on deployment and collection tooling, notably the Rollout Scout workflow for scanning student IDs and asset tags to perform device checkout and check-in operations. Configuration included asset tagging, label issuance, and simple scanner-based procedures that enabled staff with minimal training to run large scale deployments, and the platform’s Fee Tracker modular application was configured to attach school-related fees to users, assets, and tickets for repair and replacement workflows.
Integrations were implemented using Incident IQ’s API-driven connectors, explicitly linking asset records to the district Microsoft Intune MDM instance so technicians could locate and manage devices from within tickets. The unified Incident IQ iiQ Assets interface consolidated student, asset, account, and fee data into a single dashboard, streamlining help desk triage for technicians, two hardware repair engineers, and the broader IT support team across all schools and sites in the district.
Governance and process changes included formalizing device checkout policies, incorporating fee assessment into ticket workflows, and using saved report views for state compliance queries. The IT leadership used analytics and dashboard exports from Incident IQ iiQ Assets to quantify ticket volumes and mean time data for a board presentation, an exercise that resulted in the school board approving seven additional IT positions. Vendor onboarding and responsive support were cited as operational enablers during rollout and ongoing platform use.
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Coweta Public School | Education | 200 | $35M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2022 | n/a |
In 2022, Coweta Public School implemented Incident IQ iiQ Assets, a solution in the Hardware Asset Management (HAM),IT Asset Management (ITAM) category, to consolidate device tracking and help ticketing across the district. Coweta Public School serves over 3,500 students in northeast Oklahoma and operates a six person IT department that moved from fragmented spreadsheets, email ticketing, and a homegrown system toward a centralized asset and workflow platform. Onboarding began in March 2022 with an accelerated timeline to have device issuance and ticketing ready for the 2022/2023 school year, reflecting an expedited operational go live requirement. Incident IQ iiQ Assets was positioned to address audit and compliance visibility gaps while enabling routine device issuance workflows.
The implementation focused on core Hardware Asset Management and IT Asset Management capabilities, including bulk and manual asset import, data validation during ingestion, asset history consolidation, and integrated help ticket workflows. Incident IQ iiQ Assets configured knowledge base linkage to ticket intake, with a custom field prompting end users to confirm whether an article resolved their issue, a workflow intended to increase self service and ticket deflection. The team also used reporting and analytics modules to produce site level visibility for principals and to surface asset and service trends for district IT operations.
Integration work emphasized API based connections to K 12 systems, specifically K 12 mobile device management and student information systems, and included practical integrations with Google and PowerSchool to ingest student and staff records. These integrations were used to enrich asset records with assignment and user context, enabling a single pane of glass that connects hardware data to ticket histories. Operational coverage was district wide, supporting device issuance and school site reporting while remaining scaled to a small IT team.
Governance and process changes included adoption of standardized ticket intake flows, knowledge base driven self service prompts, and data validation steps in import workflows to clean and normalize inventory information. The district reported faster onboarding to the new platform and improved visibility through Incident IQ iiQ Assets, with the implementation completed to meet the district timeline and to enable day one readiness for the new school year.
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Democracy Prep Public Schools | Education | 400 | $70M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2022 | n/a |
In 2022, Democracy Prep Public Schools deployed Incident IQ iiQ Assets to centralize its help ticketing and device tracking. The rollout addressed a distributed environment spanning 24 public charter schools across five states, where support had previously been managed through email inboxes and Asana leading to lost or unanswered requests, and it implemented Incident IQ iiQ Assets as a Hardware Asset Management (HAM),IT Asset Management (ITAM) solution for the district.
The implementation emphasized core modules for ticketing, asset inventory, and workflow automation. Incident IQ iiQ Assets was configured with automated Rules Engine workflows that route tickets by category and assign ownership, bespoke views and filters to organize queues by location and team, and native mobile client access for iOS and Android to allow technicians to manage tickets and assets on the move.
Architecturally the deployment leverages API-driven integrations, explicitly connecting to the district Google Workspace domain to import assets and to the district FileWave MDM to enable device assignment and checkout without context switching. Access controls were scoped by location so Operations Managers can view assets assigned to their specific campuses, while IT and data teams use the platform to enforce assignment and lifecycle processes across the multi-state footprint.
Governance and process changes focused on clarifying ownership and reducing ticket loss, with the data team using automated rules to assign tickets to specific representatives, and IT using location-based automations for team-level routing. The outcome reported by Democracy Prep included centralized communication and request tracking, streamlined assignment and reassignment of work, improved visibility into asset location and status across campuses, and fewer missed tickets and handoff ambiguities.
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Eagle Mountain-Saginaw ISD | Education | 2667 | $317M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2022 | n/a |
In 2022, Eagle Mountain-Saginaw ISD deployed Incident IQ iiQ Assets within its Hardware Asset Management (HAM),IT Asset Management (ITAM) environment to unify device inventory and support workflows across the district. Eagle Mountain-Saginaw ISD is a Texas public school district serving approximately 22,000 students across 29 buildings, and the deployment was led by Senior Technology Officer Kirk Murdock and a 14 person IT technician team responsible for a multithousand device 1 to 1 program initiated in 2020.
The implementation of Incident IQ iiQ Assets centralized functional modules for asset tracking, inventory reconciliation, help ticketing, and maintenance work orders, and introduced custom dashboards and automated verification logic for Chromebook ownership. The platform was configured with curated views to track device movement by campus, ticket aging reminders for agents, and workflow automation to route incoming issues to either IT or Operations based on problem type, improving handoff and triage.
Incident IQ iiQ Assets consolidated device and identity data that had previously been drawn from SCCM, InTune, CompuTrace, and Active Directory, creating a single pane of glass for reporting and asset lookup. Operational coverage spans district IT, the maintenance department, and trained campus administrators who can now access device records and resolve routine inquiries at the campus level, reducing escalation.
Governance and process changes were driven collaboratively by IT and Operations, with the district standardizing on a one stop end user intake to ensure tickets are correctly routed and recorded. The roll out included training for campus administrators and configuration of maintenance-specific ticket workflows, and district stakeholders reported improved visibility, communication, and productivity alongside a simpler end user experience as explicit outcomes of the deployment.
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Enumclaw School District | Education | 3500 | $850M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2021 | n/a |
In 2021, Edmonds School District deployed Incident IQ iiQ Assets as its centralized asset management platform. Edmonds School District implemented Incident IQ iiQ Assets, a Hardware Asset Management (HAM),IT Asset Management (ITAM) solution, across a 38 school district serving over 21,000 students to consolidate device inventory, ticketing, and user profile data after evaluating peer district recommendations.
The implementation bundled asset management with Incident IQ ticketing and user database capabilities, including the Users Explorer tool for rapid user lookups, device status and history tracking, location and ownership records, and organizational unit tagging for device classification. Configuration focused on workflow alignment for device deployment and check in processes, enabling technicians to manage device lifecycles, categorize and filter assets, and reference consolidated asset histories from a single interface.
Integrations were explicit and API driven, notably the Incident IQ integration with Google Devices that moved Chromebooks into appropriate organizational units within Google Admin console to enforce grade level permissions. Incident IQ also collaborated to resolve an API dependency from Edmonds’ prior in-house check in routine, enabling the district to preserve existing operational rules while ingesting asset data into the new system. Operational coverage was district wide, supporting rapid mass deployment use cases, for example a deployment of over 6,000 Chromebooks in a single week with near 100 percent accuracy.
Governance shifted toward a single system of record for IT operations, consolidating ticketing, assets, users and location data to streamline technician workflows and district accountability. The consolidation improved stewardship over roughly $2 million in assets per school level and reduced loss and damages according to district reporting, while maintaining ongoing collaboration with Incident IQ for integration and support.
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Education | 1675 | $145M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2021 | n/a |
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Education | 3608 | $398M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2023 | n/a |
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Education | 2699 | $204M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2022 | n/a |
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Education | 594 | $65M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2021 | n/a |
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Education | 250 | $36M | United States | InComm Conferencing | Incident IQ iiQ Assets | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2021 | n/a |
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Buyer Intent: Companies Evaluating Incident IQ iiQ Assets
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Incident IQ iiQ Assets. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Incident IQ iiQ Assets for Hardware Asset Management (HAM), IT Asset Management (ITAM) include:
- Armstrong School District, a United States based Education organization with 784 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Incident IQ iiQ Assets Coverage
Incident IQ iiQ Assets is a Hardware Asset Management (HAM), IT Asset Management (ITAM) solution from InComm Conferencing.
Companies worldwide use Incident IQ iiQ Assets, from small firms to large enterprises across 21+ industries.
Organizations such as Enumclaw School District, Calcasieu Parish School Board, New Hanover County Schools, Eagle Mountain-Saginaw ISD and Rankin County School District are recorded users of
Incident IQ iiQ Assets for Hardware Asset Management (HAM), IT Asset Management (ITAM).
Companies using Incident IQ iiQ Assets are most concentrated in Education, with adoption spanning over 21 industries.
Companies using Incident IQ iiQ Assets are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Incident IQ iiQ Assets across Americas, EMEA, and APAC.
Companies using Incident IQ iiQ Assets range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 0%.
Customers of Incident IQ iiQ Assets include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Incident IQ iiQ Assets customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hardware Asset Management (HAM), IT Asset Management (ITAM).